Client Support Specialist – Standard Commercial Lines

Socket.dev; Akron (OH); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

HSA

Life Insurance

Disability Insurance

401(k) with employer match

Paid time off

Hybrid work location

Parental Leave

Job summary

SeibertKeck Insurance Partners is seeking a Client Support Specialist to assist the Commercial Lines team with daily processing of incoming and outgoing business. You will deliver prompt, high-quality service to clients and support designated Account Managers.

The role emphasizes detail orientation, organization, and ability to manage multiple tasks in a fast-paced environment, with a hybrid working arrangement based in Ohio, Kentucky, or Florida.

Qualifications

• High school diploma or GED required.
• Previous insurance agency or office experience preferred.
• Ability to obtain Ohio P&C license within six months of hire.

Responsibilities

• Process policy audits and refer to CAM as needed.
• Review endorsements and change requests for accuracy after CAM orders them.
• Prepare endorsement summaries and documentation.
• Update policy, billing, codes and status information in agency systems.
• Process agency-billed invoicing related to endorsements and audits.
• Retrieve documents from carrier websites and file into ImageRight.
• Prepare renewal certificates of insurance and basic new certificates.
• Assist in preparing initial insurance proposals for CAM review.
• Navigate carrier sites to access renewals and invoices.
• Maintain accurate client and policy records and provide admin support.

Skills

Attention to detail

Organizational skills

Customer service

Communication

Education

Ohio Property & Casualty License (P&C) within 6 months

Tools

AMS360

ImageRight

Microsoft Office

Job description

Client Support Specialist - Standard Commercial Lines

Location: Ohio, Kentucky or Florida

Employment Type: Full-Time, Hybrid, based in one of our locations

Why Join Us?

• Opportunity to build a career in commercial insurance.
• Supportive team environment with ongoing training and development.
• Professional growth through licensing and industry education opportunities.
• Collaborative workplace focused on delivering exceptional service to clients.

Position Summary

We are seeking a Client Support Specialist who plays a key role in supporting the Commercial Lines team by assisting with the daily processing of incoming and outgoing business activities. This position provides prompt, efficient, and high-quality service while supporting designated Commercial Account Managers. The ideal candidate is detail-oriented, organized, customer-focused, and able to manage multiple priorities in a fast-paced environment.

Essential Responsibilities

• Process policy audits received from carriers and refer to the Commercial Account Manager (CAM) when applicable according to audit procedures.
• Review and process endorsements and change requests for accuracy after they have been ordered by the CAM, including carrier follow-up as needed.
• Prepare endorsement summaries and documentation.
• Update policy information, billing screens, company commissions, producer codes, company codes, and status codes within agency management systems.
• Process agency-billed invoicing related to endorsements and audits.
• Obtain and file electronic documents from carrier websites into ImageRight.
• Prepare renewal certificates of insurance and basic new certificates of insurance as directed by the Account Manager.
• Assist with the preparation of initial insurance proposals for Account Manager review.
• Navigate carrier websites to access and retrieve renewals, endorsements, invoices, and other policy-related documents.
• Maintain accurate client and policy records while ensuring adherence to agency procedures and quality standards.
• Provide administrative and operational support to the Commercial Lines team as needed.

Qualifications

Required Education & Experience

• High school diploma or GED required.
• Previous insurance agency, administrative support, customer service, or office experience preferred.
• Ability to obtain an Ohio Property & Casualty (P&C) License within six (6) months of hire.

Licensing & Professional Development

• Obtain and maintain an active Ohio Property & Casualty (P&C) License.
• Participate in continuing education and professional development related to commercial insurance, such as CISR coursework and other industry training opportunities.

Knowledge, Skills, and Abilities

• Strong attention to detail with the ability to identify missing or needed coverages on renewals and endorsements.
• Proficiency with Microsoft Office, including Excel and Word.
• Experience with or ability to learn AMS360, ImageRight, and carrier management platforms.
• Ability to navigate multiple carrier websites efficiently.
• Strong analytical, organizational, and problem-solving skills.
• Excellent verbal and written communication skills.
• Professional demeanor and commitment to exceptional client service.
• Ability to adapt to changing priorities while following agency guidelines and procedures.
• Strong time management skills with the ability to prioritize competing responsibilities.
• Ability to work independently and exercise sound judgment in a high-volume work environment.

Benefits

• Health, dental and vision insurance from day one
• Company-funded health savings account (HSA)
• Life insurance, short and long-term disability insurance
• 401(k) with employer match
• Paid time off, including summer hours and paid parental leave
• Hybrid work location
• And much more!

About Us

With 100+ years of history behind every client relationship, we've built a reputation on integrity, expertise, and the dedication of our people. That commitment has earned us recognition as a Top Insurance Employer and Top Insurance Workplace by Insurance Business America, a spot among the Top 100 Independent Insurance Agencies by Insurance Journal, and distinction as a leading Northeast Ohio agency by Crains Cleveland Business.

Founded in Akron, OH in 1910, we've grown to 250+ employees across 20+ locations in Ohio, Kentucky and Florida, while maintaining the personal, relationship driven service that sets us apart.

If you're passionate about service, enjoy working with people, and want to build a rewarding career with a company that values both professional achievement and personal fulfillment, you'll thrive at SeibertKeck Insurance Partners.

Our competitive edge comes from:

• Regional specialization and deep market knowledge
• Client education that emphasizes prevention over reaction
• Access to regional, national, and international insurance markets
• A reliable in-house claims service team that advocates for clients when it matters most

At SeibertKeck Insurance Partners, we go beyond premium. We reduce costs through proprietary risk-management and loss-control strategies, negotiate the best possible rates through strong carrier relationships, and support clients with responsive, around-the-clock claims partners.

We're proud of where we've been, and even more excited about where we're going!

Equal Opportunity Employer

We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, national origin, gender, sexual orientation, veteran status, disability, age, or any other protected characteristic.

www.seibertkeck.com