Client Support Specialist SR

Simera; San Francisco (CA); Remote; USD 55,000 - 85,000; Full time

Job summary

Simera is seeking a proactive Client Support Specialist to deliver professional assistance, resolve client concerns, and foster a positive client relationship. The role emphasizes clear communication, problem solving, and accurate record-keeping to ensure high satisfaction across all interactions.

You will respond across email, phone, chat, and other channels, provide timely information, assist with account-related questions, and escalate when necessary.

Qualifications

• Strong verbal and written communication skills.
• Ability to build and maintain client relationships.
• Proven problem-solving and critical-thinking abilities.
• Excellent listening and interpersonal abilities.
• Strong organizational skills and attention to detail.

Responsibilities

• Respond to client inquiries via email, phone, chat, and other channels.
• Provide accurate information based on client needs and company procedures.
• Assist clients with questions, account-related issues, and service concerns.
• Troubleshoot issues and provide effective solutions in a professional manner.
• Follow up with clients to ensure requests are resolved and document interactions.
• Escalate complex issues to internal teams when needed.
• Collaborate with departments to resolve client issues efficiently.
• Maintain professional, responsive, client-focused communication at all times.

Skills

Communication

Relationship building

Problem solving

Active listening

Time management

CRM systems

Job description

We are seeking a proactive and client-focused Client Support Specialist to provide professional assistance, resolve client concerns, and ensure a positive experience throughout the client relationship. The ideal candidate is an excellent communicator who can understand client needs, manage requests efficiently, and build strong professional relationships.

Responsibilities

• Respond to client inquiries through email, phone, chat, and other communication channels.
• Provide accurate and timely information based on client needs and company procedures.
• Assist clients with questions, requests, account-related issues, and service concerns.
• Troubleshoot problems and provide effective solutions in a professional manner.
• Follow up with clients to ensure their requests have been properly resolved.
• Escalate complex or sensitive issues to the appropriate internal team.
• Maintain accurate records of client interactions, requests, and resolutions.
• Monitor open requests and ensure timely follow-up and resolution.
• Identify recurring client concerns and communicate feedback to internal teams.
• Collaborate with different departments to resolve client issues efficiently.
• Maintain a professional, responsive, and client-focused approach in all interactions.
• Follow company policies, procedures, and service standards.

Required Skills

• Excellent verbal and written communication skills.
• Strong client service and relationship-building skills.
• Strong problem-solving and critical-thinking abilities.
• Excellent active listening and interpersonal skills.
• Strong attention to detail and organizational skills.
• Ability to manage multiple requests and priorities.
• Ability to remain calm and professional when handling challenging situations.
• Comfortable using CRM systems, ticketing platforms, email, chat, and other digital tools.
• Strong follow-up and time-management skills.
• Ability to learn new systems and processes quickly.

Requirements

• Previous experience in client support, customer service, customer support, account management, or a similar role.
• Strong communication and interpersonal skills.
• Ability to work independently and collaborate effectively with internal teams.
• Ability to manage multiple client requests while maintaining service quality.
• Strong organizational and time-management skills.
• Reliable internet connection and a suitable setup for remote work.
• Professional, proactive, and client-oriented attitude.
• English proficiency is required if the position involves supporting English-speaking clients.

By applying to this position, we’ll create your Simera Professional Key (SPK) — a unique key that helps you connect with employers, stand out, and secure the right match.