Client Support Specialist-Smithfield, RI

Fidelity Investments Inc.; Smithfield (RI); On-site; USD 50,000 - 75,000; Full time

Job summary

Fidelity is seeking a Client Support Specialist to engage with high net worth clients, addressing complex service and investment needs and driving loyalty. You will support transactions across options, equities, mutual funds, and fixed income, leveraging your strong communication and problem-resolution skills.

This onsite, client-facing role requires FINRA Series licenses and a proactive, team-driven approach to advise and assist in a fast-paced environment.

Qualifications

• Series 7 required.
• Series 63 or ability to obtain within 90 days.
• 2-3 years of previous financial services experience.
• Broad based knowledge of general financial planning concepts.
• Proven customer service, client support and problem resolution skills.
• Strong verbal and written communication skills.
• Ability to effectively influence others.
• Engage with customers via inbound calls, providing product and service level guidance and processing transactions.

Responsibilities

• Engage with customers via inbound calls to provide guidance and process transactions across options, equities, mutual funds, and fixed income trades.
• Support high net worth clients with complex service and investment needs to enhance loyalty and drive opportunities.

Skills

Series 7

Series 63

Financial services experience

Customer service

Communication skills

Time management

Inquiries handling

Influence others

Job description

Fidelity will not provide immigration sponsorship for this position.

Job Description:

The Role

As a Client Support Specialist, you will be an integral part of a fast-paced, team oriented environment that is focused on enhancing relationships with our high net worth clients who have assets of $250,000 to $1 million and therefore a complex service and investment need. In this role, you will help us to increase customer loyalty and drive business development opportunities.

The Expertise & Skills You Bring

• Series 7 required
• Series 63 or ability to obtain within 90 days
• 2-3 years of previous financial services experience
• Broad based knowledge and understanding of general financial planning concepts
• Proven customer service, client support and problem resolution skills
• Strong verbal and written communication skills
• Ability to effectively influence others
• Robust time management and organizational skills
• Engage with customers, via inbound calls, responding to their inquires which may include providing product and service level guidance, processing transactions to include options, equities, mutual funds and fixed income trades and other specialized monetary requests

The Team

While every Fidelity location has distinctive regional characteristics, each one embodies the core values that have been instrumental in building our proud past. Putting the customer first, respect, integrity, honesty, innovation and improvement as well as competitiveness are values shared across the organization. These simple but powerful values set us apart from our competition.

Fidelity’s Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.

Certifications:

Series 07 - FINRA, Series 63 - FINRA

Category:

Customer Service

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.