Client Support Specialist LB

Simera; United States; Remote; USD 45,000 - 75,000; Full time

Job summary

Simera is seeking a client support specialist to help manage inquiries across multiple channels from a remote US-based team. The role emphasizes delivering accurate information, resolving service concerns, and maintaining clear records of client interactions.

Ideal candidates will have experience in client support or account management, strong communication, and the ability to collaborate with internal teams while managing multiple requests with high quality service.

Qualifications

• Experience in client support, customer service, or account management.
• Strong communication and interpersonal skills.
• Ability to collaborate with internal teams.
• Remote-work capable with reliable internet connection.

Responsibilities

• Respond to client inquiries via email, phone, chat, and other channels.
• Provide accurate and timely information based on client needs and procedures.
• Assist clients with questions, requests, and service concerns.
• Troubleshoot problems and provide professional solutions.
• Follow up to ensure requests are resolved.
• Escalate complex issues to internal teams as needed.
• Maintain records of client interactions, requests, and resolutions.
• Monitor open requests and ensure timely follow-up and resolution.
• Identify recurring concerns and communicate feedback to internal teams.
• Collaborate with different departments to resolve client issues efficiently.

Skills

Communication

Interpersonal skills

Independent work

Multitasking

Time management

Job description

Responsibilities

• Respond to client inquiries through email, phone, chat, and other communication channels
• Provide accurate and timely information based on client needs and company procedures
• Assist clients with questions, requests, account-related issues, and service concerns
• Troubleshoot problems and provide effective solutions in a professional manner
• Follow up with clients to ensure their requests have been properly resolved
• Escalate complex or sensitive issues to the appropriate internal team
• Maintain accurate records of client interactions, requests, and resolutions
• Monitor open requests and ensure timely follow-up and resolution
• Identify recurring client concerns and communicate feedback to internal teams
• Collaborate with different departments to resolve client issues efficiently

Requirements

• Previous experience in client support, customer service, or account management
• Strong communication and interpersonal skills
• Ability to work independently and collaborate effectively with internal teams
• Ability to manage multiple client requests while maintaining service quality
• Strong organizational and time-management skills
• Reliable internet connection and a suitable setup for remote work
• Professional, proactive, and client-oriented attitude