Client Support Specialist - Greater Indianapolis, IN Area (REMOTE)

Fidelity Investments Inc.; Carmel (IN); Remote; USD 42,000 - 62,000; Full time

Job summary

Fidelity Investments Inc. in Indiana is seeking a Client Support Specialist to serve high net worth clients with complex service and investment needs.

You will handle inbound calls, provide product guidance, and help move money across options, equities, mutual funds and fixed income trades. This on-site role requires FINRA Series 7 and Series 63 (or ability to obtain within 90 days) and 2–3 years of financial services experience.

Qualifications

• Broad knowledge of general financial planning concepts.
• Proven customer service and problem resolution skills.
• Strong verbal and written communication abilities.
• Ability to influence others and manage time effectively.

Responsibilities

• Engage with customers via inbound calls, providing product and service level guidance.
• Process transactions including options, equities, mutual funds and fixed income trades.

Skills

Financial planning concepts

Customer service

Communication skills

Time management

Influence others

Education

Series 07 - FINRA

Series 63 - FINRA

Job description

Fidelity will not provide immigration sponsorship for this position.

Job Description:

To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed below:

Indianapolis, Carmel

Note: Fidelity will not provide immigration sponsorship for this position.

As a Client Support Specialist, you will be an integral part of a fast-paced, team oriented environment that is focused on enhancing relationships with our high net worth clients who have assets of $250,000 to $1 million and therefore a complex service and investment need. In this role, you will help us to increase customer loyalty and drive business development opportunities.

Team

While every Fidelity location has distinctive regional characteristics, each one embodies the core values that have been instrumental in building our proud past. Putting the customer first, respect, integrity, honesty, innovation and improvement as well as competitiveness are values shared across the organization. These simple but powerful values set us apart from our competition.

Expertise You Have

• Series 7 required
• Series 63 or ability to obtain within 90 days
• 2-3 years of previous financial services experience

Skills You Bring

• Broad based knowledge and understanding of general financial planning concepts
• Proven customer service, client support and problem resolution skills
• Strong verbal and written communication skills
• Ability to effectively influence others
• Robust time management and organizational skills

Value You Deliver

• Engage with customers, via inbound calls, responding to their inquires which may include providing product and service level guidance, processing transactions to include options, equities, mutual funds and fixed income trades and other specialized monetary requests

Fidelity's Onsite Working Model

Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.

Certifications

Series 07 - FINRA, Series 63 - FINRA

Category

Customer Service

Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.