Client Support Specialist– Care Campus

SmartRecruiters, Inc.; Los Angeles (CA); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Excellent Benefits package available

Job summary

St. Joseph Center in Los Angeles seeks a Client Support Specialist to be a highly visible, participant-facing member of the Care Campus team, proactively engaging participants, identifying needs, and connecting people to services to support continuity between programs.

The role emphasizes trauma-informed, person-centered approaches, warm handoffs to case management and health services, service navigation across housing, benefits, and resources, and occasional travel within the LA area.

Qualifications

• Two or more years of experience in homeless services or direct-service settings.
• Experience with homelessness and complex service needs strongly preferred.
• Strong relationship-building, communication, advocacy, service-navigation, conflict-resolution, and problem-solving skills.

Responsibilities

• Maintain active presence in participant areas and build trusting relationships using trauma-informed and person-centered approaches.
• Help participants understand available services and provide warm handoffs to case management, healthcare, behavioral health, hygiene, benefits, housing, and other resources.
• Support outreach, appointment reminders, document collection, follow-up, service navigation, and off-site accompaniment when appropriate.
• Use de-escalation and problem-solving skills, communicate emerging concerns, and request Safety or clinical support when needed.

Skills

Trauma-informed care

Relationship-building

Communication

Advocacy

Service navigation

Problem-solving

De-escalation

Job description

Since 1976, St. Joseph Center has been meeting the needs of low-income and homeless individuals and families in Venice, Santa Monica, Mar Vista, and surrounding communities. The Center is a 501(c)(3) nonprofit community organization that assists people without regard for religious affiliation or lack thereof through comprehensive case management and integrated social service programs. The Center enjoys broad-based community support as well as a sponsored relationship with its founders, the Sisters of St. Joseph of Carondelet. St. Joseph Center serves approximately 6,000 individuals annually.

Brief Description of Principal Activities

Multifaceted intervention, prevention, and education services are carried out at four sites on the Westside of Los Angeles. St. Joseph Center's integrated programs provide clients with concentrated and coordinated access to services according to the nature of their needs.

Job Description

ABOUT THE ROLE

The Client Support Specialist (CSS) is a highly visible, participant-facing member of the Care Campus team who proactively engages participants, identifies needs, connects people to services, and supports continuity between participants, Case Management, Safety, and other programs.

WHAT YOU'LL DO

• Maintain an active presence in participant-facing areas and build respectful, trusting relationships using trauma-informed and person-centered approaches.
• Help participants understand available services and provide warm handoffs to case management, healthcare, behavioral health, hygiene, benefits, housing, and other resources.
• Support outreach, appointment reminders, document collection, follow-up, service navigation, and off-site accompaniment when appropriate.
• Use de-escalation and problem-solving skills, communicate emerging concerns, and request Safety or clinical support when needed.

Qualifications

WHAT WE'RE LOOKING FOR

• Two or more years of experience in homeless services, outreach, service navigation, case-management support, healthcare navigation, peer support, or another direct-service setting preferred.
• Experience working directly with individuals experiencing homelessness and complex service needs strongly preferred.
• Strong relationship-building, communication, advocacy, service-navigation, conflict-resolution, and problem-solving skills.

Additional Information

Our Values

Dignity | Community | Integrity | Partnership | Social Justice | Radical Care

Regular use of a computer and HR technology platforms is required, along with the ability to manage detailed records and sustained periods of screen-based work. The role follows a hybrid work arrangement with regular onsite presence and occasional travel among Los Angeles-area locations. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the role.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand, sit, walk, stoop, talk, hear, reach above and below shoulders; use hand and finger dexterity, keyboarding and making and receiving telephone calls. The employee may be required on occasion to lift and or carry up to 20 lbs.

EEO:

SJC (St. Joseph Center) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics or status as a veteran. In addition to federal law requirements, SJC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Excellent Benefits package available.