Client Support Specialist

Hanger Inc; United States; On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

8 paid national holidays

4 floating holidays

PTO for vacation and sick time

Medical, dental, and vision coverage

401k retirement plan

Parental bonding leave

Flexible work schedules

Relocation assistance

Job summary

Hanger, Inc. is seeking a Client Support Specialist to join the O&P Insight Revenue Solutions Team. You will support client partners with billing, payment processing, and accounts receivable in a fast-paced medical office environment.

Responsibilities include claim scrubs, data entry into portals, verifications, prior authorizations, and reporting. A concise, professional communicator with attention to detail will thrive in this role.

Qualifications

• High school diploma required; 1–2 years of medical office experience preferred.
• Must have, or be eligible to obtain, a valid driver’s license.
• Detail oriented with professional verbal and written communication skills.

Responsibilities

• Perform basic claim scrubs.
• Input data into insurance portals.
• Perform preliminary and in-depth (code specific) insurance verifications.
• Prepare documentation for prior authorization submission.
• Check claim status per client specifications.
• Mail paper claims and investigate claim denials.
• Follow up with insurance companies to manage accounts receivable.
• Run monthly reports as specified by the client partners.
• Communicate clearly with team members.

Skills

Detail oriented

Verbal and written communication

Multi-tasking

Advanced computer skills

Knowledge of Orthotics and Prosthetics

Integrity and patient-centered

Education

High school diploma

Job description

Why Us?

With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.

Could This Be For You?

The O&P Insight Revenue Solutions Team is a key liaison between the company and its clients, overseeing the revenue cycle management process for assigned clients. The Client Support Specialist provides direct support to the Client Partners in areas such as billing, payment processing, and accounts receivable.

Your Impact

• Perform basic claim scrubs
• Input data into insurance portals
• Perform preliminary and in-depth (code specific) insurance verifications
• Prepare documentation for prior authorization submission
• Check claim status per client partners’ specifications
• Mail paper claims
• Investigate and report on claim denials
• Conduct follow-up phone calls to insurance companies to manage accounts receivables
• Run monthly reports as specified by the client partners
• Communicate clearly and efficiently with team members
• Other roles may be added as professional development and training is completed
• Other tasks may be assigned by Leadership Team as needed

Minimum Qualifications

• High school diploma required. Minimum of 1-2 years of prior medical office experience required
• Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures.

Additional Success Factors

• Detail oriented
• Professional verbal and written communication skills
• Ability to multi-task and maintain productivity
• Advanced computer skills
• Knowledge of Orthotics and Prosthetics (preferred)
• Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
• Keep the patient at the center of everything that you do, building lifelong trust.
• Foster open collaboration and constructive dialogue with everyone around you.
• Continuously innovate new solutions, influencing and responding to change.
• Focus on superior outcomes, and calibrate work processes for outstanding results.

Our Investment in You

• Competitive Compensation Packages
• 8 Paid National Holidays & 4 additional Floating Holidays
• PTO that includes Vacation and Sick time
• Medical, Dental, and Vision Benefits
• 401k Savings and Retirement Plan
• Paid Parental Bonding Leave for New Parents
• Flexible Work Schedules and Part-time Opportunities
• Generous Employee Referral Bonus Program
• Mentorship Programs- Mentor and Mentee
• Student Loan Repayment Assistance by Location
• Relocation Assistance
• Regional & National traveling CPO/CO/CP opportunities
• Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest

Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.