Trust Client Support Specialist

Cypress Bank & Trust; Jacksonville (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Generous PTO schedule

Career growth opportunities

Job summary

Cypress Bank & Trust in Jacksonville, FL is seeking a Client Support Specialist to perform routine and intermediate branch and client service duties. You will promote banking products, maintain client relations, and refer clients to loan officers for new services.

The role supports trust officers with day-to-day tasks, including opening new accounts, recommending financial products, and providing leadership to staff. Strong collaboration and compliance focus are essential.

Qualifications

• Minimum 2 years banking and/or trust experience.
• College degree or equivalent in Business, Finance, or Marketing.
• Proficient in Microsoft Office.

Responsibilities

• Lead local business development activities to promote the Bank’s products and services and develop full banking relationships.
• Identify and originate new commercial and personal relationships while managing key market relationships.
• Manage the goals for loans, deposits, and business lines.
• Cross-sell Treasury Management, deposit products and referrals to partners.
• Represent the Bank at industry events and promote its services and community commitment.
• Adhere to Bank Secrecy Act/AML regulations and maintain proper records.

Skills

Customer service

Relationship management

Communication

Education

Bachelor's degree or equivalent in Business/Finance/Marketing

Tools

Microsoft Office (Excel, Word, Outlook)

Job description

We believe in the power of relationships. With our clients and team members, we foster genuine connections that fuel success and create a supportive, collaborative environment. Your unique talents are valued, and your aspirations are supported as we work together to shape the financial future of our clients and community.

Named Florida's #1 Best Company to Work For

“At Cypress Bank & Trust, employee experience isn’t just a department—it’s our philosophy. We don’t define our culture through HR; we define it through how we care for our internal clients—our team. We hold ourselves to the same thoughtful standards internally as we do with our external clients, because we believe that when our people thrive, our business does too.”

Jeri Castrillon
Vice President & Director of Employee Experience

We believe in teamwork, where every voice is heard and every contribution counts.

Room to Grow

Whether you’re just starting out or looking to advance, we provide the resources and opportunities you need to achieve your career goals.

Work-Life Balance

Your personal life matters. We offer flexibility and support to help you maintain a healthy balance.

Empowerment

We give you the tools and encouragement to succeed in your career, knowing that your growth contributes to our collective success.

A Culture of Connection and Growth

At Cypress, we foster a vibrant and supportive environment where teamwork and personal growth go hand in hand. Our culture is built on meaningful connections, innovation, and a shared commitment to well-being.

PERSONAL CONNECTIONS
We get to know our clients and team members on a personal level, fostering a culture of belonging and respect.

ENGAGING ENVIRONMENT
We embrace innovation and encourage you to share your ideas, creating a dynamic workplace where you can thrive and make an impact.

EMPLOYEE WELL-BEING
We offer competitive benefits, professional development opportunities, and a focus on work-life balance to support your overall well-being.

FUN & FULFILLING
At Cypress, we believe work should be enjoyable. We combine hard work with a positive, fun atmosphere that makes every day rewarding.

TESTIMONIAL

Professionally, I have grown tremendously since joining in Cypress. I’m proud to be part of an organization that cares about my professional & personal growth, and strives in giving back to the community in which it serves.

Ken Thompson, Senior Trust Executive, Senior Vice President

I joined Cypress because it was a breath of fresh air. A company focused on the client. It was an opportunity to join a firm and take advantage of the dislocation happening in the “megabank” world.

Professionally, I have grown tremendously since joining in Cypress. I’m proud to be part of an organization that cares about my professional & personal growth, and strives in giving back to the community in which it serves.

Ken Thompson, Senior Trust Executive, Senior Vice President

I joined Cypress because it was a breath of fresh air. A company focused on the client. It was an opportunity to join a firm and take advantage of the dislocation happening in the “megabank” world.

Ready to take the next step in your career? Explore our job openings and discover how you can thrive as part of a team that’s committed to your success.

Position:Trust Client Support Specialist

Location: Jacksonville, FL

Job Id:200

# of Openings:1

Join Florida Trend's #1 Medium-Sized Best Company to Work For. At Cypress Bank & Trust, The Cypress Way guides everything we do, from how we serve our clients to how we support one another. As a growing boutique bank serving high-net-worth individuals, families, and businesses, we offer a collaborative culture, opportunities for professional growth, and the chance to make a meaningful impact. If you're looking to build your career with a team that values integrity, independent thinking, and excellence, we'd love to meet you.

At Cypress Bank & Trust, we believe exceptional results start with exceptional people. Guided by The Cypress Way, our culture is built on integrity, independent thinking, teamwork, and a commitment to excellence. We're proud to have recently been recognized as the #1 Medium-Sized Best Places to Work, a reflection of our people-first culture and shared dedication to serving our clients and communities. As we continue to expand, we're looking for talented individuals who want to be part of a high-performing team where their contributions truly make an impact.

We are looking for a Client Support Specialist who is responsible for performing routine and intermediate branch and client service duties. Including promoting business for the bank and trust by maintaining good client relations, referring clients to appropriate loan officers for new services, and adhering to the Cypress Bank & Trust, Core Values, and Quality Service Standards. This role works with bank and trust officers to provide potential clients with a comprehensive financial solution targeted to specific client needs. This position is also required to be knowledgeable and skilled in the areas of opening new accounts, recommending appropriate financial products and services, including teller, vault, and branch operations, and is expected to provide leadership, training, and support to less experienced bankers and other staff members. This position also provides support to trust officers with the day-to-day administrative and operational tasks of individual accounts and performs general administrative duties as requested .

Duties and responsibilities:

• Lead the local business development activities to promote the Bank’s products and services, ensure the maintenance of the Bank’s favorable image, and develop full banking relationships with present and potential commercial banking clients.
• Identify and originate new commercial and personal relationships while managing and maintaining key relationships of the market.
• Manage the assigned goals of loans, deposits, and business lines.
• Cross-sell related banking services to include Treasury Management, deposit products and referrals to Professional Banking partners.
• Represent the Bank in industry and professional associations, community organizations, local business groups, etc., and promote the Bank's favorable image. Stay current on trends in the marketplace.
• Represent the bank at various internal and external functions to promote its services and commitment to the community, including networking with other professionals.
• Fulfill responsibilities under the Bank Secrecy Act and Anti-Money Laundering regulations. This may include identifying customers properly, initiating CTRs and SARs investigations as needed, utilizing OFAC records, and maintaining appropriate records.
• Adheres to Bank’s policies and procedures and all Federal and State laws and regulations.
• Perform ALL other duties, as assigned.

Must-haves:

• College degree or equivalent, preferably in the Business Administration, Finance or Marketing fields.
• Minimum of 2 years prior banking and/or trust experience.
• Experience with Microsoft Office suite, specifically Excel, Word, and Outlook preferred.

Would be great to have:

• Exposure to: Investors View, Advantage, Sharepoint, Microsoft Teams, SCI, and Weblink.

Why Work Here?

• Financially strong and growing company
• Personal growth potential
• Great company culture
• Generous PTO schedule in addition to bank holidays
• Health (Employer-paid coverage for employee, eligible the first month after the date of hire.)

Cypress Bank & Trust complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [e-mail]

We are Adaptive

We are Attentive

We are Relational

We are Transparent

We are Relational

We are Adaptive

We are Attentive

Our Guiding Values

Community

Cypress will always prioritize building connections and fostering community growth.

Our commitment to client-centricity ensures your financial well-being is our top priority.

Accountability

At Cypress, accountability is not just a buzzword; it’s our guiding principle.

Clarity

Transparency and clarity go hand in hand at Cypress.

Integrity

Integrity is the cornerstone of every decision we make.

Dedication

With unwavering dedication, we strive to exceed your expectations every day.

Building Careers and Community

At Cypress Bank & Trust, we’re deeply rooted in the communities we serve. We believe in giving back and making a positive impact alongside our clients and colleagues.

VOLUNTEER INITIATIVES
Our team actively participates in community service, with dedicated volunteer hours supporting local causes.

PARTNERSHIPS WITH NON-PROFITS
We proudly partner with organizations that align with our mission and values.

EMPLOYEE INVOLVEMENT
We encourage our employees to engage in community initiatives, empowering you to make an impact both inside and outside the office.

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