Client Support & Solutions Specialist

careers-ice; Jacksonville (FL); On-site; USD 48,000 - 64,000; Full time

Job summary

Intercontinental Exchange, Inc. is seeking a customer support specialist for ICE Mortgage clients. The role focuses on resolving inquiries via phone and email, maintaining accounts, and ensuring satisfaction across Operations, Sales, and Product Management teams.

Responsibilities include managing a high volume of tickets, troubleshooting software issues, and documenting recurring problems to support product quality initiatives.

Qualifications

• High school diploma or GED required.
• 1–3+ years of product and/or application support or customer-facing experience in a call center.

Responsibilities

• Maintain and foster client relationships, ensuring satisfaction and timely communication.
• Respond to high volume of support tickets via phone, email, and web.
• Resolve customer issues related to installation, operation, maintenance, or product application.
• Troubleshoot software issues and recommend corrective action.
• Document customer information and recurring issues to improve product quality.

Skills

Customer service

Communication

Problem solving

Team collaboration

Education

High school diploma or GED

Tools

Salesforce

Job description

Intercontinental Exchange, Inc. is seeking a customer support specialist for ICE Mortgage clients. The role focuses on resolving inquiries via phone and email, maintaining accounts, and ensuring satisfaction across Operations, Sales, and Product Management teams.

Responsibilities include managing a high volume of tickets, troubleshooting software issues, and documenting recurring problems to support product quality initiatives.