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Client Support Representative

Luxury Presence

Phoenix (AZ)

Hybrid

USD 10,000 - 60,000

Full time

13 days ago

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Job summary

Luxury Presence is seeking a Client Support Representative to join their dynamic team. In this role, you will assist top real estate agents by providing guidance and solutions, ensuring they maintain a strong online presence. The position requires empathy, quick thinking, and a solid understanding of web development and digital media. This is a full-time role with a hybrid work model after training.

Benefits

20% performance-based bonus

Qualifications

2-5+ years of experience in customer service; real estate experience a plus.
Ability to communicate complicated technology to clients.
Resourceful and out-of-the-box thinker.

Responsibilities

Live chatting with clients to assist them in real time.
Answering incoming calls to resolve client questions.
Reporting technical issues to the product team.

Skills

Empathy

Quick-thinking

Communication

Problem-solving

Teamwork

Tools

Salesforce

19 hours ago Be among the first 25 applicants

This range is provided by Luxury Presence. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$21.63/hr - $24.00/hr

Luxury Presence is the leading digital platform revolutionizing the real estate industry for agents, teams, and brokerages. Our award-winning websites, cutting-edge marketing solutions, and AI-powered mobile platform empower real estate professionals to grow their business, operate more efficiently, and deliver exceptional service to their clients. Trusted by over 60,000 real estate professionals, including 31 of the nation’s 100 top-performing agents as published in the Wall Street Journal, Luxury Presence continues to set the standard for innovation and excellence in real estate technology.

We’re looking for a Client Support Representative to join our talented and growing Support team. Our clients are some of the top real estate agents in the world and as a Client Support Representative at Luxury Presence, you’ll be positioned to help them maintain their online presence, the home base for their businesses.

In this position, you’ll be counted on to provide guidance, education, and solutions to your clients. To be successful, you’ll need to practice empathy, quick-thinking, and an understanding of web development, real estate, and digital media. Most importantly, you’ll be a partner to our clients as they grow their businesses.

*** Must be willing to work 6 am - 6 pm PT ***

Location: Scottsdale/Kierland

This is a full-time in-office position during training. (3/4 weeks) & Hybrid after that (3 days in office, 2 days at home)

Essential functions of the role include:

Live chatting with clients to assist them in real time
Answering incoming calls to resolve client questions and returning voicemails
Emailing with clients and providing them with frequent updates
Reporting technical issues to the product team
Supporting and assisting your teammates

You’re gifted at:

Commanding software e.g. Salesforce
Building beautiful websites
Leading customers through software training
Communicating complicated technology to clients with expertise ranging from novice to advanced
Being a team player

You have:

2-5+ years of experience working in customer service; website or real estate experience a plus
A deep sense of empathy for customers
The ability to be an out-of-the-box thinker and be resourceful
The drive to solve client problems with a high degree of quality and efficiency
A can-do attitude and brings positive energy to every task and interaction

You command:

Teaching and helping customers
Curiosity: you love to dig into problems and find solutions
Start-up hustle & teamwork
Project management

Join us in shaping the future of real estate
The real estate industry is in the midst of a seismic shift, and the future belongs to those who break new ground. As one of the fastest-growing companies in the proptech and marketing sectors, Luxury Presence challenges the status quo of what technology can do for real estate agents, leaders, and brokerages.

We’re a team of agile and tenacious innovators working collaboratively to drive the industry forward. Together, we build game-changing products that empower modern real estate entrepreneurs to dominate their markets. From award-winning web design to agile SEO solutions to cutting-edge AI tools, we deliver tech that anticipates market shifts and keeps our clients ahead of their competition.

Founded in 2016 by Stanford Business School alum Malte Kramer, Luxury Presence has grown to a global team ranked on the Inc. 5000 fastest-growing companies list three years in a row. We’re backed by world-class investors, including Bessemer Venture Partners, Toba Capital, and Switch Ventures, and have raised $52.6 million to date.

More than 13,000 real estate businesses rely on our platform, including 31 of the RealTrends top 100 agents featured in The Wall Street Journal. Additionally, many of the industry’s most powerful brokerages — including Compass, Coldwell Banker, and Sotheby’s International Realty — rely on Luxury Presence as a trusted business partner.

Every year since 2020, Luxury Presence has ranked on BuiltIn’s Best Place to Work lists. HousingWire named our founder and CEO a 2024 Tech Trendsetter, we’ve received several Tech100 Awards, and our lead nurturing tool just scored an Inman Innovation Award for Best AI-Powered Platform.

Luxury Presence is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Plus a 20% bonus divided and paid out in quarters based on performance.

Seniority level

Seniority level
Not Applicable

Employment type

Employment type
Full-time

Job function

Job function
Other
Industries
Hospitality, Food and Beverage Services, and Retail

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