Client Support Manager

GoodLeap, LLC; Roseville, Northern (CA, KY); Hybrid; USD 27,000 - 39,000; Full time

Job summary

GoodLeap, LLC is seeking a Client Support Manager to collaborate with installers on our platform, leveraging data to improve customer experience and drive performance. The role focuses on delivering world-class service while auditing pipelines and ensuring alignment with GoodLeap standards.

The ideal candidate will manage projects end-to-end, investigate irregular activities, and maintain accurate records. Excellent communication and knowledge of solar, mortgage, and finance are valued.

Qualifications

• Must be able to multi-task in a fast-paced environment.
• Strong independent work ethic and ability to self-manage.
• Ability to interact effectively with high-profile partners.

Responsibilities

• Provide our customers with world-class customer service and resolve questions or concerns.
• Strategically partner with installers to improve the customer experience and be a dependable partner.
• Effectively manage a pipeline of projects to completion.
• Conduct collaborative investigations into fraudulent or suspicious activities.
• Analyze data and spot trends.
• Conduct monthly installer due diligence checks.

Skills

Multi-tasking

Independent work

Partner with installers

Written and verbal communication

Solar, mortgage, finance knowledge

Project management

Record keeping

Customer service

Excel & data analysis

Tools

Excel

Job description

About GoodLeap

GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $30 billion in financing for sustainable solutions since 2018.

GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life‑saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.

Summary

The Client Support Manager works with installers on our platform to ensure we’re delivering the best customer experience possible. The CSM will leverage “Big Data” to identify areas of improvement with their Installers and collectively work together on improving the customer experience. Additional duties such as Installer audits and pipeline management help to ensure customer expectations and GoodLeap standards are being met. We strive to be a reliable and trustworthy ally that always delivers for both our customers and installers. Focusing on improving the customer experience and being a dependable teammate helps us live out our mantra of “finance made friendly”.

Essential Job Duties & Responsibilities

• Provide our customers with world-class customer service. Help resolve questions or concerns.
• Strategically partner with installers on ways to improve the customer experience. Be a supportive and collaborative partner our installers can rely on.
• Effectively manage a pipeline of projects to completion
• Conduct collaborative investigations into possible fraudulent or suspicious activities
• Analyze data and spot trends
• Conduct monthly installer due diligence checks

Required Skills, Knowledge & Abilities

• Strong ability to multi-task
• Ability to work independently
• Effectively interact with high profile partners
• Excellent written and verbal communication skills
• Knowledge in solar, mortgage and finance
• Ability to manage projects from start to finish
• Diligent record keeping
• Superior customer service skills
• Proficient with Excel and analyzing data

Compensation

$24.04/ Hour

Additional Information Regarding Job Duties and Job Descriptions

Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

We are committed to protecting your privacy. To learn more about how we collect, use, and safeguard your personal information during the application process, please review our Employment Privacy Policy and Recruiting Policy on AI.