Client Support Liaison

Cherry Bekaert; Austin (TX); Sur place; USD 36 000 - 53 000; Plein temps

Avantages offerts par ce poste

Annual bonus

Medical, dental, and vision care

Disability and life insurance

Generous Paid Time Off

Retirement plans

Paid Care Leave

Résumé du poste

Cherry Bekaert LLP seeks a detail-oriented Client Support Liaison to join our Core Tax team in Austin, TX. You will coordinate non-technical client communications, manage documentation, and support billing, reporting, and data management.

You will assist managers with tax engagement administration, create and review PBC/open-items, and help with e-file workflows. Strong tech skills and communication are essential.

Qualifications

• High school diploma or GED required.
• Experience in client support and administrative workflows.
• Strong verbal and written communication skills.
• Proficiency with technology and the ability to learn new systems quickly.
• Strong attention to detail and problem-solving skills.
• Ability to adapt schedule to increased workload on deadlines.

Responsabilités

• Serve as a point of contact for clients on non-technical matters, requesting documentation and following up on letters and forms.
• Assist with tax engagement administration, rolling tax returns in CCH Axcess and organizing binders.
• Prepare PBC and open-items lists and assist with e-file rejections and extension workflows.
• Coordinate due-date reporting by scheduling review meetings and creating reports.
• Support TaxCaddy account management, monitor documents, and manage workflow progression.

Connaissances

Communication skills

Tech literacy

Attention to detail

Workflow management

Client support

Formation

High school diploma or GED

Some college coursework

Outils

PivotTables

VLOOKUP

Description du poste

We are seeking a detail-oriented and client-focused Client Support Liaison (CSL) to join our Core Tax team. In this role, you will serve as a primary point of contact for clients on non-technical matters, supporting them through document coordination, technology tools, and ongoing communication. You will also work closely with Partners and Managers to streamline processes, ensure timely delivery of tax work, and support internal operations such as billing, reporting, and data management.

As a Client Support Liaison, you will:

• Serve as a point of contact for clients on non-technical matters, including requesting supporting documentation and following up on signed engagement letters, consents, and e-file forms.

• Support managers with tax engagement administration, including rolling tax returns in CCH Axcess and Engagement binders and saving documents to Engagement and SharePoint binders.

• Prepare PBC and open-items lists and assist with e-file rejections, extension workflows, and submission of engagement letters for preparation.

• Coordinate due-date reporting by scheduling review meetings with managers, analyzing data using tools such as PivotTables and VLOOKUP, and creating nonstandard reports as requested.

• Support TaxCaddy account management, monitor and report incoming documents, and move workflows into process based on the percentage of documents received.

What you bring to the role:

Required

• High school diploma or GED.

• Related professional experience demonstrating the ability to manage client support and administrative workflows.

• Strong verbal and written communication skills.

• Proficiency with technology and the ability to learn new systems quickly.

• Strong attention to detail, problem-solving skills, initiative, and the ability to work with a high sense of urgency.

• Ability to adjust your schedule and accommodate significantly increased workload on deadline days.

Preferred

• Some college coursework.

• Three or more years of experience in a related field.

What you can expect from us:

• Our shared values that foster inclusion and belonging including uncompromising integrity, collaboration, trust, and mutual respect

• The opportunity to innovate and do work that motivates and engages you

• A collaborative environment focused on enabling you to further your career growth and continuous professional development

• Competitive compensation and a total rewards package that focuses on all aspects of your wellbeing

• Flexibility to do impactful work and the time to enjoy your life outside of work

• Opportunities to connect and learn from professionals from different backgrounds and with different cultures

Benefits Information:

Cherry Bekaert cares about our people. We offer competitive compensation packages based on performance that recognize the value our people bring to our clients and our Firm. The salary range for this position is included below. Individual salaries within this range are determined by a variety of factors including but not limited to the role, function and associated responsibilities, a candidate's work experience, education, knowledge, skills, and geographic location. In addition, we offer a comprehensive, high-quality benefits program (https://careers.cbh.com/benefits/) which includes annual bonus, medical, dental, and vision care; disability and life insurance; generous Paid Time Off; retirement plans; Paid Care Leave; and other programs that are dedicated to enhancing your personal and work life and providing you and your family with a measure of financial protection.

Pay Range:

$26.23 - $38.70

About Cherry Bekaert

Cherry Bekaert, ranked among the largest assurance, tax and advisory firms in the U.S., serves clients across industries in all 50 U.S. states and internationally. For more details, visit https://www.cbh.com/disclosure/

Cherry Bekaert provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, citizenship status, protected veteran status, disability status, or any other category protected by applicable federal, state or local laws. https://careers.cbh.com/legal-disclosures/ contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws.

This role is expected to accept applications for at least five calendar days and may continue to be posted until a qualified applicant is selected or the position has been cancelled.

Candidates must demonstrate eligibility to work in the United States.Cherry Bekaert will not provideworksponsorship for this position.

Cherry Bekaert LLP and Cherry Bekaert Advisory LLC are members of Allinial Global, an accountancy and business advisory global association. Visit us at https://careers.cbh.com/ and follow us onLinkedIn,Instagram, Twitterand Facebook.

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