Client Support Associate

Jackson Hewitt - AGD; Washington Township (NJ); On-site; USD 27,000 - 40,000; Part time

Benefits offered by this job

Full-time positions

Part-time positions

Flexible Schedule

Work Lotto

Healthcare

Dental & vision

Teladoc

Identity theft protection

Corporate discount

Tax training & PTIN reimbursement

Referral bonuses

Continuing tax education

Advancement opportunities

Employee referral program

401k with company match

Earned Wage Access

Free training and onboarding

Job summary

Jackson Hewitt - AGD is seeking a Seasonal Client Support Associate to greet clients, confirm appointments, and provide friendly service at our New Jersey offices. You will help with basic account questions, distribute marketing materials, and keep clients engaged during wait times in a fast-paced environment.

This role emphasizes excellent communication, a customer-first attitude, and a willingness to learn.

Qualifications

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment.
• Basic computer proficiency and ability to troubleshoot.
• Prior customer service or sales experience is preferred, but not required.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Actively engage with clients and confirm appointments.
• Follow up with past and potential clients and distribute marketing materials.
• Keep clients engaged during wait times and provide essential support.
• Assist with basic inquiries and guide clients to the appropriate resources.

Skills

Interpersonal skills

Communication skills

Customer service experience

Retail environment experience

Basic computer proficiency

Troubleshooting

Job description

Benefits:

• Earned Wage Access
• Training & development
• Competitive salary
• Employee discounts
• Flexible schedule
• Opportunity for advancement

We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills.

Join our team as a Seasonal Client Support Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our client's journey with us!

No matter your work background or experience level, we welcome you to.

What you need:

• Strong interpersonal and communication skills
• Experience in a fast-paced retail environment
• Basic computer proficiency and ability to troubleshoot

Prior customer service or sales experience is preferred, but not required

Willingness to learn and grow in a customer-focused role

Additional Perks:

• Full-time and part-time positions are available
• Flexible Schedule Options – Work that works for you!
• Work Lotto (Win money for logged shifts)
• Low-cost benefits (healthcare, dental & vision)
• Teladoc (Unlimited Teladoc sessions for you and your whole household for $18 per month)
• Free identity theft protection
• Corporate discount program
• Free tax preparation training and PTIN registration reimbursement
• Referral bonus opportunities are available for referring qualified candidates
• Free continuing tax education
• Opportunities for advancement within the organization
• Employee referral program
• Medical & Prescription benefit option (eligible to participate after working 1,560 hours annually)
• 401k with Company Match (eligible to participate after working the first 1,000 hours)
• Earned Wage Access – access a portion of your earned wages before payday when you need it

If you're looking for a rewarding opportunity to learn new skills and make an impact,