Client Support Associate

Santander Consumer USA Inc.; Remote; USD 58,000 - 98,000; Full time

Job summary

A leading financial services provider seeks an Associate, Client Support to ensure client satisfaction by managing inquiries and issues. This remote position requires living in the Northeast. Ideal candidates will have a Bachelor's degree, bilingual skills, and strong customer service experience. Key responsibilities include responding to clients, collaborating internally, and providing creative solutions to enhance the client experience. A competitive salary range between $58,125 and $97,500 is offered, reflecting the impact you deliver.

Qualifications

• 5+ years of customer service, business process, or project management experience.
• 3+ years of experience in Microsoft Office (Outlook, Excel, and Word).
• Ability to manage multiple tasks/projects and deadlines simultaneously.

Responsibilities

• Ensure clients' needs are managed for maximum satisfaction.
• Respond to clients on general inquiries.
• Collaborate with internal areas to address client needs.

Skills

Customer service

Project management

Microsoft Office

Bilingual (Spanish/English)

Analytical skills

Interpersonal communication

Education

Bachelor's Degree or equivalent work experience

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

Overview

It Starts Here: Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

If you are interested in exploring the possibilities, We Want to Talk to You!

The Difference You Make

The primary responsibility of the Associate, Client Support is to ensure clients' needs are managed to the highest level of satisfaction and any issues or problems are addressed promptly and professionally.

• Ensures highest quality of client satisfaction by responding to clients on general inquiries.
• Collaborates with internal operational and portfolio management areas to respond to client needs in a timely manner and take immediate action to address issues as they arise, escalating when appropriate.
• Inputs trades and audits appropriately.
• Proactively offers creative solutions and always finds ways to improve or enhance the client experience.
• Participates and sometimes leads projects as needed.
• Adheres to process standards and documented procedures.

What You Bring

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's Degree or equivalent work experience: Required.
• Bilingual (Spanish/English): Required.
• 5+ years Customer service, Business process, or Project Management experience: Required.
• 3+ years experience in Microsoft Office (Outlook, Excel, and Word): Required.
• Ability to manage multiple tasks/projects and deadlines simultaneously.
• Ability to identify and resolve exceptions and to interpret data.
• Proven customer service/relations skills.
• Excellent interpersonal, verbal and written communication skills.
• Ability to work well with all levels of management and internal departments.
• Well organized, detail oriented and exceptional problem solving and follow-through skills.
• Knowledge of bank products, procedures and customer service.
• Must be knowledgeable in lending regulations.
• Must be able to work independently, prioritize projects, and follow through on deadlines.
• Strong analytical and problems solving skills.

Certifications

• No Certifications listed for this job.

It Would Be Nice For You To Have

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
• Experience in Microsoft Office products.

Position Details

This is a remote position, but you must live in RI, NH, MA, CT, NY, NJ or PA and be able to attend periodic team meetings in one of our corporate locations in the Northeast.

What Else You Need To Know

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Base Pay Range:

Minimum: $58,125.00 USD

Maximum: $97,500.00 USD

We Value Your Impact

Your contribution matters and it’s recognized. You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers. Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future.

We do not display external links in this refined description.

Risk Culture

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions

Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

What To Do Next

If this sounds like a role you are interested in, then please apply.

We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at [e-mail] to discuss your needs.