Client Support Associate

Jackson Hewitt Inc.; Kansas City (MO); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Earned Wage Access

Signing bonus

Bonus based on performance

Flexible schedule

Training & development

Referral bonus opportunities

401k with Company Match

Free tax preparation training and PTIN

Teladoc

Health insurance

Dental & vision

Job summary

Jackson Hewitt in Kansas City is seeking a Seasonal Client Support Associate to deliver friendly, client-focused service at our offices. You will engage with clients, confirm appointments, and support marketing and outreach activities to enhance the client journey.

The role welcomes individuals from all work backgrounds and experience levels, with opportunities for advancement and a rewarding, team-driven environment.

Qualifications

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment.
• Basic computer proficiency and ability to troubleshoot.
• Prior customer service or sales experience is preferred, but not required.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Engage with clients to ensure exceptional experiences.
• Confirm appointments and follow up with past and potential clients.
• Distribute marketing materials to clients in the lobby.
• Keep clients engaged during wait times and provide essential support.

Skills

Interpersonal skills

Communication skills

Retail experience

Basic computer proficiency

Customer service experience

Tools

CRM software

Job description

Benefits:

• Earned Wage Access
• Bonus based on performance
• Competitive salary
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Signing bonus
• Training & development

We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills.

Join our team as a Seasonal Client Support Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our client's journey with us!

No matter your work background or experience level, we welcome you to

What you need:

• Strong interpersonal and communication skills
• Experience in a fast-paced retail environment
• Basic computer proficiency and ability to troubleshoot
• Prior customer service or sales experience is preferred, but not required
• Willingness to learn and grow in a customer-focused role

Additional Perks:

• Full-time and part-time positions are available
• Flexible Schedule Options – Work that works for you!
• Work Lotto (Win money for logged shifts)
• Low-cost benefits (healthcare, dental & vision)
• Teladoc (Unlimited Teladoc sessions for you and your whole household for $18 per month)
• Free identity theft protection
• Corporate discount program
• Free tax preparation training and PTIN registration reimbursement
• Referral bonus opportunities are available for referring qualified candidates
• Free continuing tax education
• Opportunities for advancement within the organization
• Employee referral program
• Medical & Prescription benefit option (eligible to participate after working 1,560 hours annually)
• 401k with Company Match (eligible to participate after working the first 1,000 hours)
• Earned Wage Access – access a portion of your earned wages before payday when you need it

If you're looking for a rewarding opportunity to learn new skills and make an impact,