Client Success Representative Agency Team (Remote)

DEMAND.com; Minneapolis (MN); On-site; USD 60,000 - 80,000; Full time

Job summary

DEMAND.com is looking for a professional in Minneapolis to manage relationships with B2B agencies. In this role, you will ensure agency satisfaction, conduct outreach to establish new connections, and support event logistics. The ideal candidate will have experience in client success or sales, demonstrate strong organizational skills, and thrive in a collaborative environment. A proactive approach to problem-solving and proficiency in CRM tools are essential for success in this position.

Qualifications

• Ability to manage multiple agency accounts and projects simultaneously.
• Strong interpersonal and communication skills to establish and maintain relationships.
• Proficiency in CRM software and other client management tools.
• Experience in event planning is a plus.

Responsibilities

• Act as the primary contact for B2B agencies, ensuring a seamless experience.
• Conduct outreach efforts to establish connections with potential B2B agencies.
• Assist in planning and executing events for agency clients.
• Conduct research to identify industry trends and potential partners.

Skills

Client success experience

Sales development experience

Strong interpersonal skills

Proficiency in CRM software

Excellent organizational skills

Proactive problem-solving

Job description

Overview

As a key contributor to our team, you will play a vital role in building and maintaining strong relationships with B2B agencies, ensuring their satisfaction and long-term engagement with our services. This position requires proactive communication, problem-solving skills, business development, and support in organizing events for agency clients. Additionally, you will be responsible for identifying new opportunities with agencies, fostering lasting partnerships, and managing multiple responsibilities simultaneously. Your work will directly contribute to business growth by strengthening connections within the B2B space.

Responsibilities

• Agency Relationship Management: Act as the primary contact for B2B agencies, addressing their needs and ensuring a seamless experience.
• Agency Relationship Management: Foster strong, long-term relationships that contribute to agency retention and satisfaction.
• Agency Relationship Management: Provide ongoing support to agencies to maximize their success with our services.
• Business Development & Outreach: Conduct outreach efforts to establish connections with potential B2B agencies and generate new opportunities.
• Business Development & Outreach: Expand our network by identifying and securing partnerships with new agencies.
• Business Development & Outreach: Develop strategies to drive growth within existing agency relationships.
• Event Coordination & Support: Assist in planning and executing events such as in-person meetings, webinars, and networking sessions for agency clients.
• Event Coordination & Support: Work closely with internal teams to ensure events are well-organized and align with business goals.
• Strategic Growth & Market Research: Conduct research to identify industry trends and potential partners, contributing to targeted outreach strategies.
• Strategic Growth & Market Research: Collaborate with agencies to explore new opportunities and expand service offerings within existing accounts.
• Ongoing Client Engagement & Support: Provide follow-up communications to ensure agency satisfaction and uncover additional partnership opportunities.
• Ongoing Client Engagement & Support: Assist senior team members in daily activities, supporting overall business objectives.

Qualifications

• Ability to manage multiple agency accounts and projects simultaneously.
• Experience in client success, sales development, or a related field.
• Strong interpersonal and communication skills to establish and maintain relationships.
• Proficiency in CRM software and other client management tools.
• Excellent organizational skills and attention to detail.
• A proactive, self-motivated approach to problem-solving.
• Experience in event planning is a plus.
• Ability to collaborate effectively across teams.
• Customer-focused mindset with strong analytical skills.