Client Success Principal Consultant

Fractal Analytics Inc.; Northern (KY); Hybrid; USD 212,000 - 259,000; Full time

Benefits offered by this job

Health insurance

401(k) Plan

Parental Leave

Paid holidays

PTO

Job summary

Fractal Analytics Inc. is hiring a Pharma AI Principal Consultant to lead AI-driven transformations for senior life sciences clients. You will own strategic Fortune 100 pharma accounts, expanding multi-million-dollar relationships while ensuring delivery excellence.

You will drive AI foundations and programs at scale, partnering with global teams across AI, MLOps, cloud, and analytics to achieve client outcomes with a focus on high value, measurable results.

Qualifications

• 15+ years of analytics and AI program delivery for Fortune 500 life sciences clients.
• 7+ years of consulting experience in life sciences.
• 7+ years leading AI initiatives including GenAI for large enterprise clients.
• Strong understanding of cloud platforms (AWS, Azure, or GCP) and enterprise AI delivery.
• Proven ability to engage senior executives (CIO, SVP, VP) in strategic discussions.

Responsibilities

• Own delivery and growth for Fortune 50 pharma accounts, driving $10M+ in annual consulting and delivery revenue.
• Lead large, multi-program AI and GenAI initiatives across fields like field force transformation and omnichannel analytics.
• Partner with Global Pharma Practice Head and delivery teams across AI, MLOps, LLMOps, cloud engineering, and analytics.
• Represent Fractal’s portfolio across AI, engineering, design, and pharma analytics.
• Drive proposals, client presentations, and commercial discussions for new and expanded work.
• Lead and influence cross-functional teams through indirect management and coaching.

Skills

Executive leadership

Client management

Cross-functional leadership

Strategic communication

Proposal development

Tools

AWS

Azure

GCP

Job description

It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Fractal Analytics is a global, AI‑first company and strategic partner to Fortune 500 organizations. Unlike traditional consulting or services firms, AI is Fractal’s core business—not an add‑on. For over 25 years, Fractal has helped enterprises apply advanced analytics and AI to improve decision‑making at scale. Fractal’s Healthcare & Life Sciences (Pharma) practice is purpose‑built to support global pharmaceutical organizations across commercial, R&D, supply chain, and enterprise functions. We work with many of the world’s largest pharma companies to design, build, and scale production‑grade AI and GenAI solutions that deliver measurable business and patient impact. Join our team and shape the future of Pharma & Life Sciences through groundbreaking technology solutions!

Locations: New JerseyNote: This position is not eligible for Immigration Sponsorship at this time.

Role Overview

As a Pharma AI Principal Consultant in the Healthcare & Life Sciences practice, you will lead AI‑driven enterprise transformations for senior life sciences clients, delivering against CEO‑level mandates. You will execute AI foundations and functional AI programs at scale, drive delivery quality and growth, and expand long‑term client partnerships. This role owns strategic Fortune 100 pharma accounts, growing multi‑million‑dollar relationships across major U.S. life sciences markets while ensuring Fractal consistently delivers at the highest standard.

Responsibilities

• Own delivery and growth for Fortune 50 pharma accounts, driving $10M+ in annual consulting and delivery revenue
• Lead large, multi‑program AI and GenAI initiatives, including field force transformation, omnichannel analytics, next best action, content tagging, patient services, and field force copilot solutions
• Partner closely with the Global Pharma Practice Head and India delivery teams across AI, MLOps, LLMOps, cloud engineering, and analytics
• Ensure strong client outcomes and satisfaction, with a target NPS of 75+
• Serve as the primary senior client contact, managing executive relationships, escalations, and complex stakeholder environments
• Develop and execute account plans aligned to client priorities, including QBRs, MBRs, and joint business plans
• Represent Fractal’s full portfolio across AI, engineering, design, behavioral science, and pharma analytics
• Manage account economics, including utilization, margins, and delivery health
• Drive proposals, client presentations, and commercial discussions in support of new and expanded work
• Lead and influence cross‑functional teams through indirect management, providing direction, coaching, and oversight
• Act as a long‑term strategic partner to clients and an active contributor to the growth of the HLS practice

Qualifications

• 15+ years of experience delivering and growing analytics and AI programs for Fortune 500 life sciences clients
• 7+ years of consulting experience in life sciences
• 7+ years leading AI initiatives, including GenAI, for large enterprise clients
• Strong understanding of cloud platforms (AWS, Azure, or GCP) and enterprise AI delivery
• Proven commercial judgment with the ability to connect client challenges to business outcomes
• Experience engaging senior executives (CIO, SVP, VP) in strategic discussions
• Demonstrated ability to lead large, cross‑functional teams through influence
• Comfortable operating in ambiguous, fast‑moving environments
• Strong written and verbal communication skills
• Hands‑on experience with proposals and executive‑level client presentations
• Willingness to take ownership, learn from mistakes, and contribute beyond defined responsibilities

Pay

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Fractal, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current base range is: UP to $235K.

Benefits

• As a full‑time employee of the company or as an hourly employee working more than 30 hours per week, you will be eligibleto participate in the health, dental, vision, life insurance, and disability plans in accordance with the plan documents, which may be amended from time to time.
• You will be eligible for benefits on the first day of employment with the Company.
• In addition, you are eligible to participate in the Company 401(k) Plan after 30 days of employment, in accordance with the applicable plan terms.
• The Company provides for 11 paid holidays and 12 weeks of Parental Leave.
• We also follow a “free time” PTO policy, allowing you the flexibility to take time needed for either sick time or vacation.

Fractal provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

If you like wild growth and working with happy, enthusiastic over‑achievers, you'll enjoy your career with us!

At Fractal, towards our goal of “powering every human decision in the enterprise”, our partnerships and alliances help in creating and delivering a compelling suite of solutions to unlock value. We partner with companies from around the globe, leaders in their respective fields. With Fractal’s expertise in artificial intelligence, design, engineering, and digital transformation, combined with the data, technology, and software platforms from our partners, we create cutting‑edge solutions to problems in the business world. We understand how critical and timely decision triggers, and information, empower our clients to create, unlock, deliver, and realize value. Together with our partners, our goal is to serve each client in their end‑to‑end data‑to‑decision journey.