Client Success Manager - US Based

Elevate Teams; United States; Remote; USD 72,000 - 88,000; Full time

Benefits offered by this job

Health insurance with company contrib

Paid time off and holidays

Fully remote

Job summary

Elevate Teams LLC is seeking a Client Success Manager to own client relationships end-to-end in a fully remote role. You’ll drive revenue through proactive retention, expansion opportunities, and ROI-backed proposals, ensuring high satisfaction across a growing portfolio.

In this revenue-focused position you’ll lead strategic QBRs, identify churn signals early, and partner with recruiting, training, and operations to deliver measurable client outcomes.

Qualifications

• Experience in client success, account management, or growth roles.
• Proven people management experience.
• Strong communication and relationship-building skills.
• Based in the U.S. with a professional remote setup.

Responsibilities

• Drive VA placement growth through systematic account expansion.
• Lead ROI-focused expansion conversations across your book.
• Keep an active, healthy expansion pipeline at all times.
• Build, pitch, and close tailored upsell proposals.
• Run strategic QBRs for multi-VA and key accounts.
• Catch growth, satisfaction, and capacity signals early in every check-in.
• Be the primary relationship owner for multi-VA and expansion-ready accounts.
• Own satisfaction and long-term retention across your portfolio.
• Spot churn risk before it escalates — and act on it.
• Personally resolve revenue-critical escalations with urgency and poise.
• Know each client's business drivers and success metrics cold.
• Partner with recruiting, training, and ops to deliver client outcomes.
• Mentor junior team members and coach them on growth strategy.
• Share playbooks and case studies across the Client Success team.
• Keep the CRM airtight: interactions, opportunities, outcomes.
• Rebalance your book regularly to maximize growth and coverage.
• Report weekly on client health, retention risk, and expansion progress.
• Run a consistent cadence of proactive outreach and strategic planning.

Skills

Client Success

Account Management

Growth

Communication

Relationship building

Ownership mindset

Strategic thinking

Job description

About the role

This is a remote position.

Client Success Manager

We place people, not tasks, and we need someone who protects the relationships that prove it.

At Elevate Teams, the Client Success Manager isn't a support seat, it's a revenue seat. You own client relationships end-to-end: driving satisfaction, resolving escalations before they become problems, and leading expansion through sharp, ROI-backed proposals.

About 85% of your time is proactive — relationship‑building, strategic problem‑solving, and spotting growth before the client asks for it. We want people who bring solutions, not problems, to every conversation.

Everything we do runs on our core values: Be Great, Good Vibes, Curious, Poised, Defender, Extreme Ownership. We move fast, think strategically, and always have our clients', and our teammates', backs.

What you'll own

Revenue & growth

• Drive VA placement growth through systematic account expansion
• Lead ROI-focused expansion conversations across your book
• Keep an active, healthy expansion pipeline at all times
• Build, pitch, and close tailored upsell proposals
• Run strategic QBRs for multi-VA and key accounts
• Catch growth, satisfaction, and capacity signals early, in every check‑in

Retention & client success

• Be the primary relationship owner for multi‑VA and expansion‑ready accounts
• Own satisfaction and long‑term retention across your portfolio
• Spot churn risk before it escalates — and act on it
• Personally resolve revenue‑critical escalations with urgency and poise
• Know each client's business drivers and success metrics cold
• Partner with recruiting, training, and ops to deliver client outcomes

Team & operating rhythm

• Mentor junior team members, bring them into expansion conversations and coach them on growth strategy
• Share playbooks and case studies across the Client Success team
• Keep the CRM airtight: interactions, opportunities, outcomes
• Rebalance your book regularly to maximize growth and coverage
• Report weekly on client health, retention risk, and expansion progress
• Run a consistent cadence of proactive outreach and strategic planning

What you bring

• Proven experience managing and developing people, direct people management required
• A strong track record in Client Success, Account Management, or Growth roles
• Communication and relationship‑building skills that clients notice
• An ownership mindset, nothing falls through the cracks on your watch
• Strategic thinking paired with real execution ability
• Comfort in fast‑paced, high‑growth environments
• Insurance or staffing experience is a plus (we'll train you either way)
• Based in the U.S., with reliable internet and a professional remote setup

Compensation & benefits

• Base salary: $80,000/year
• Variable incentive: 10–25% of base, performance‑based
• Health insurance with company contribution
• Paid time off and holidays
• Fully remote
• A culture that actually rewards hustle, ownership, and good vibes