Client Success Manager, Payer Retrieval

Datavant; Lansing (MI); On-site; USD 108,000 - 130,000; Full time

Job summary

Datavant is seeking a Client Success Manager to drive successful outcomes on customer projects, coordinating across internal teams to deliver high-quality results. You will manage communications, timelines, and stakeholder expectations, ensuring retention and project success.

Required are 3-5 years in client success/account management, healthcare knowledge, and advanced Excel with SQL familiarity. A Bachelor's degree or equivalent experience is essential, and strong presentation skills are

Qualifications

• 3-5 years of Client Success Account Management experience.
• Project management experience preferred.
• Bachelor's degree or equivalent work experience.
• Knowledge of healthcare industry, payment models, risk adjustment, medical coding, physician workflow, and/or electronic health record systems.
• Familiarity with Healthcare data systems, data formats and processes with the ability to converse at a technical level.
• Advanced Excel skills, some knowledge of sql queries preferred.
• Excellent written and oral communication skills.
• Strong bias for action and collaboration and well developed sense of urgency.
• Strong curiosity and ability to correlate data from many sources.
• Professional and respectful demeanor in a relaxed work environment.
• Detail oriented, self-starter with proven track record of execution and results.
• Team player with a desire to learn and take on new responsibilities in a fast paced, innovative environment.
• Advanced presentation skills; comfortable presenting to multiple audiences.
• Ability to establish rapport with multiple client stakeholders.
• Excellent meeting leadership skills, including meeting logistics, agendas, and meeting notes.
• Demonstrated ability to conceptualize, manage and prioritize multiple projects.

Responsibilities

• Lead the Datavant relationship with the customer ensuring optimal result delivery, service and support.
• Coordinate, track and report on all customer project activities.
• Lead cross-functional teams including data integrations, engineering, sales and executives.
• Maintain clear communication through regular reporting and status updates.
• Own customer operations project management processes, tools, and reference materials.
• Monitor project status and success across the lifecycle.
• Identify and resolve customer problems; coordinate escalation with Sales and internal teams.
• Prepare final reports and presentations; coordinate results delivery with Sales.
• Identify and implement process improvements aligned with department goals.
• Partner with engineering to identify, prevent, and resolve software issues affecting projects.

Skills

Client Success

Project management

Communication

Advanced Excel

SQL queries

Healthcare industry knowledge

Data interpretation

Problem-solving

Collaboration

Presentation skills

Education

Bachelor's degree or equivalent work experience

Tools

SQL queries

Job description

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health.

By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.

The Client Success Manager is part of the Datavant organization and is responsible for successful completion of all customer projects. The team coordinates efforts between internal resources and customers in support of custom risk adjustment projects and reports on project status to all stakeholders. Datavant’s Client Success Managers are hybrid project management and consulting resources that have strong healthcare industry knowledge combined with communications and project management skills. They are key to successful customer retention and project success.

You will:

• Lead the Datavant relationship with the customer ensuring that they receive the best possible result delivery, service and support.

• Manage coordination, tracking and reporting of all things related to customer projects.

• Lead (coordinate, motivate and facilitate) the efforts of associated project resources working closely with all internal teams including: data integrations, coding management, engineering, sales, and executive teams.

• Ensure smooth communication channels between internal stakeholders via regular reporting and info sharing (daily/weekly/quarterly reports, meetings, status updates, etc.).

• Own customer operations project management processes, tools, reference materials and cross functional usage.

• Monitor project status and success throughout the entire project lifecycle.

• Identify, analyze and resolve customer problems as they arise; coordinating escalation and resolution with sales and other internal stakeholders.

• Prepare final reports and presentations for customers; calculate project results summaries, coordinate results delivery with the Sales team.

• Identify, define and execute process improvements in line with department needs and organizational goals.

• Partner with the engineering team to identify, prevent, and resolve software issues affecting customer projects.

What you will bring to the table:

• 3-5 years of Client Success Account Management experience

• Project management experience preferred

• Bachelor's degree or equivalent work experience

• Knowledge of healthcare industry, payment models, risk adjustment, medical coding, physician workflow, and/or electronic health record systems

• Familiarity with Healthcare data systems, data formats and processes with the ability to converse at a technical level

• Advanced Excel skills, some knowledge of sql queries preferred

• Excellent written and oral communication skills

• Strong bias for action and collaboration and well developed sense of urgency

• Strong curiosity and ability to correlate data from many sources

• Professional and respectful demeanor in a relaxed work environment

• Detail oriented, self-starter with proven track record of execution and results

• Team player with a desire to learn and take on new responsibilities in a fast paced, innovative environment

• Advanced presentation skills; comfortable presenting to multiple audiences

• Ability to establish rapport with multiple client stakeholders

• Excellent meeting leadership skills, including meeting logistics, agendas, and meeting notes.

• Demonstrated ability to conceptualize, manage and prioritize multiple projects

We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services.

The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job.

The estimated total cash compensation range for this role is:

$108,000-$130,000 USD

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or its components, pregnancy or pregnancy-related medical conditions, and/or religion.

This job is not eligible for employment sponsorship.

Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here (https://www.datavant.com/eeo-commitment-statement) . Know Your Rights (https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal) , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.

At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren’t even able to see whether you’ve responded.) Responding is entirely optional and will not affect your application or hiring process in any way.

Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, (https://peopleteam.datavant.com/portal/en/newticket?departmentId=248697000248790029&layoutId=248697000248795462) by selecting the ‘Interview Accommodation Request’ category. You will need your requisition ID when submitting your request, you can find instructions for locating it here (https://app.tango.us/app/workflow/Greenhouse--Locating-Requisition-ID-2c7d618c8a8a423da4330ff12330695e) . Requests for reasonable accommodations will be reviewed on a case-by-case basis.

For more information about how we collect and use your data, please review our Privacy Policy (https://www.datavant.com/privacy-policy) .