Client Success Manager - Midwest

Crossover Health; Kentucky; Presencial; USD 70 000 - 95 000; Tempo integral

Resumo da oferta

Crossover Health is seeking a Client Success Manager primarily based in Kentucky, Ohio, or Indiana to join the Account Management team. This role focuses on data-driven client leadership, prioritizing the member experience and driving revenue growth via engagement strategies.

Responsibilities include leveraging dashboards, planning tailored engagement tactics, enabling cross-functional collaboration, and supporting new account implementations while maintaining regular client touchpoints.

Qualificações

• 3+ years of client success, marketing and member experience.
• Exceptional communication and relationship-building skills.
• Ability to work cross-functionally and manage multiple priorities.

Responsabilidades

• Partners with senior team members to leverage dashboards to identify revenue opportunities.
• Consults with clients on planning, execution and analysis of engagement strategies.
• Develops and executes plans to achieve revenue targets related to member engagement.
• Performs client discovery and expectation setting around engagement activities.
• Leads client engagement initiatives and event planning to increase engagement.
• Collaborates with Marketing to design events and experiences that drive activations.
• Supports new account implementation and internal project needs.
• Maintains a cadence of proactive client interactions and data-driven materials.

Conhecimentos

Client success experience

Marketing experience

Member experience

Descrição da oferta de emprego

Looking for someone who resides in Kentucky, Ohio, or Indiana.

The Client Success Manager is a data-driven client-facing member of the Account Management team. This individual prioritizes the client and member experience while developing and executing revenue growth plans through engagement.

Job Responsibilities

• Partners with Associate Principal or Senior Client Success Manager to leverage Account Management systems and dashboards to proactively identify opportunities to impact team revenue goals
• Consults with client on planning, execution and analysis of tailored engagement strategies and tactics
• Develops and executes against path to achieving/exceeding revenue targets as related to member engagement
• Completes client discovery and expectation setting around engagement activities
• Leads client engagement initiatives
• Partners with clients to develop and execute onsite and virtual events to increase engagement
• Partners with Marketing to design events and experiences that drive account activations and users
• Responsible for supporting new account implementation
• Manages a cadence of proactively scheduled client interactions
• Leverages internal data sources to draft client facing materials
• Partners with Associate Principal and Senior Client Success Manager to work cross functionally to respond to urgent client requests
• Partner and collaborate with Medical Group, Clinical Operations, Technology, Data Science & Analytics, Marketing, Product on engagement efforts
• Provides support across the Account Management team to manage internal projects and revenue reporting
• Performs other duties as assigned

Required Qualifications

• 3+ years of client success, marketing and member experience

Preferred Qualifications

• Experience in consumer health technology, ideal
• Exceptional communication skills that are conducive to driving outcomes with clients
• Ability to build internal and external relationships, partnerships, business development
• Demonstrated ability to work cross functionally and build relationships
• Outstanding creative thinking and problem-solving skills
• Exceptional organization and project management skills with ability to work collaboratively and independently.
• Self-starter and detail-oriented, ability to multi-task in a fast-paced environment with frequently shifting priorities.

Physical Job Requirements

• Up to 50% travel
• May require standing, walking and sitting for extended amounts of time.
• Occasionally lift and carry items weighing up to 50 lbs.
• Manual and finger dexterity and hand-eye coordination
• Includes full range of body motion including.
• Requires corrected vision, hearing and speech within normal ranges. Must be able to effectively communicate with team members.