Client Success Manager (MedInsight)

Milliman Ireland

Seattle, Northern (WA, KY)

On-site

USD 79,000 - 145,000

Full time

14 days+

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Benefits offered by this job

Medical, Dental and Vision

401(k) Plan

Discretionary Bonus Program

Paid Time Off

Holidays

Life Insurance & AD&D

Short-Term and Long-Term Disability

Job summary

Milliman MedInsight is seeking a Client Success Manager to guide clients from implementation to production, ensuring satisfaction and measurable value from our analytics platform. Based in Seattle, WA, with the option to work remotely within the United States, you will orchestrate cross‑functional collaboration and maintain strong client relationships.

The role emphasizes data-driven decision making, data quality, and timely support; you will coordinate data refreshes, releases, and escalations,

Qualifications

Bachelor’s degree or equivalent work experience is required.
5+ years in data analytics or healthcare analytics.
Ability to translate data into actionable client insights.

Responsibilities

Serve as primary point of contact for clients from implementation through production.
Coordinate system updates, manage data refreshes, and communicate release notifications.
Collaborate with client engineering teams in the US and India to align requirements and priorities.
Translate analytic outputs into clear, actionable insights to drive client value.

Skills

Data analytics

Healthcare data

Cross-functional coordination

Project management

Problem-solving

Communication skills

Team player

Education

Bachelor’s degree or equivalent

Tools

Databricks

Azure

Python

SQL

Cloud platforms

Job description

01-Seattle
1301 Fifth Ave
Ste. 3800
Seattle, WA 981012635, USA

92-Appleton
1045 N Lynndale Dr
Ste 2E
Appleton, WI 54914, USA

28-Boston
500 Edgewater Drive,
Suite 522
Wakefield, MA 018806254, USA

29-Burlington
550 Hinesburg Road
South Burlington, VT 05403, USA

09-Chicago
71 S. Wacker Drive 31st Floor
Chicago, IL 60606, USA

21-Hartford
200 Great Pond Dr
Windsor, CT 06095, USA

16-Houston
1415 Louisiana St
Suite 500
Houston, TX 77002, USA

13-Indianapolis
10 West Market Street, Ste. 1600
Indianapolis, IN 46204, USA

07-Little Falls
150 Clove Rd
8th Floor
Little Falls Twp, NJ 07424, USA

03-Los Angeles
251 South Lake Avenue
Suite 910
Pasadena, CA 911013022, USA

04-Milwaukee 15-Solutions
17335 Golf Parkway, Suite 100
Brookfield, WI 530451128, USA

24-Minneapolis
7500 Flying Cloud Drive
Suite 740
Eden Prairie, MN 55344, USA

14-Omaha
18205 Capitol Ave, Suite 400
Omaha, NE 681241088, USA

86-Orange County
19200 Von Karman Ave.
Suite 950
Irvine, CA 92612, USA

06-Philadelphia
801 Cassatt Rd
Suite 111
Berwyn, PA 19312, USA

12-Phoenix
3120 W. Carefree HWY STE 1-776
Phoenix, AZ 85086, USA

05-Portland
1455 SW Broadway
Portland, OR 97201, USA

35-Portland Maine
200 Middle Street
Suite 1002
Portland, ME 041016407, USA

02-San Francisco
650 California Street
21st Floor
San Francisco, CA 941082702, USA

27-St. Louis
500 North Broadway, Ste. 1750
St. Louis, MO 63102, USA

Individual(s) must be legally authorized to work in the United States without the need for immigration support or sponsorship from Milliman now or in the future.

Company Overview:

Leading with our core values of Quality, Integrity, and Opportunity, MedInsight is one of the healthcare industry’s most trusted solutions for healthcare intelligence. Our company purpose is to empower easy, data-driven decision-making on important healthcare questions. Through our products, education, and services, MedInsight is making an impact on healthcare by helping to drive better outcomes for patients while reducing waste. Over 300 leading healthcare organizations have come to rely on MedInsight analytic solutions for healthcare cost and care management.

MedInsight is a subsidiary of Milliman; a global, employee-owned consultancy providing actuarial consulting, retirement funding and healthcare financing, enterprise risk management and regulatory compliance, data analytics and business transformation as well as a range of other consulting and technology solutions.

Position Summary:

This position serves as the primary point of contact and liaison for clients, supporting them throughout the client journey from implementation through production. Client Success Managers ensure client needs and expectations are aligned; contractual obligations are met, and day-to-day operations run smoothly. They maintain client satisfaction and help clients realize measurable value from our products and services. The Client Success team provides effective analytical support and proactive recommendations to support data-driven decisions.

Client Success Managers must have a strong understanding of the healthcare industry, emerging trends, and healthcare data. They must be able to work with a variety of healthcare data sources, interpret results, and translate analytic outputs into clear, actionable insights that drive client value. To meet client needs, Client Success Managers are experts in navigating our MedInsight platform and applications, as well as our enterprise tools, and are comfortable working in a cloud-based environment.

Primary Responsibilities:

Client Success Managers are responsible for day-to-day client operations, including ticket management, coordinating system updates, managing data refreshes, and communicating release notifications. They deliver timely client support by managing tickets and ensuring service levels agreements are met.

Client Success Managers collaborate closely with clients through regular engagement, identifying opportunities to improve outcomes, championing data-driven decision-making, and optimizing data processes to maximize the value clients receive from their MedInsight investment.

Client Success Managers work closely with our client engineering teams (located in both the US and India) to coordinate client support activities. This includes clearly communicating requirements, timelines, and priorities so engineering team members can complete tasks and provide status updates and outcomes. While some work maybe performed offshore, client communication is managed in the U.S., so strong communication skills with both clients and internal team members is essential.

Preferred Skills and Experience:

Bachelor’s degree in related field or equivalent work experience
5+ years of experience in data analytics, health care, or related field
Experience coordinating cross-functional teams to translate client needs into clear requirements, align priorities/timelines, manage escalations, and drive issues to resolution
Highly organized and detail-oriented, with strong administrative and project management skills; able to manage multiple client priorities, timelines, deliverables, and follow-ups while maintaining accuracy and accountability
Ability partner cross‑functionally to drive adoption, satisfaction and growth
Identify opportunities to improve client outcomes or business impact
Ability to learn and navigate a variety of technical tools to review and analyze client data
Ability to work with clients on a range of topics including software upgrades, functionality, healthcare analytics and data related questions
Ability to analyze data and develop client-facing deliverables that are informative, clear, and easy to use
Ability to ensure data quality, integrity, and security across all data sources and platforms
Experience with problem-solving and with the ability to work independently and as part of a team
Experience with Databricks and cloud platforms, particularly Microsoft Azure
Prior exposure to healthcare payer or ACO data
Prior exposure to EHR systems, clinical data, and claims data
Strong communication skills (written and verbal)
Team player with excellent interpersonal skills

Additional Skills (Nice to Have):

Familiarity with project management software ex. Azure DevOps, Jira
Exposure to Python, R, SQL, or other programming languages

This position may also perform other related or unrelated duties as assigned by your supervisors, or as may be required to meet project team goals and objectives.Some limited travel may be required.

Location:

This role is ideally based in Seattle, Washington, but remote work within the United States will be considered. The expected application deadline for this job is November 30, 2026.

Compensation:

The overall salary range for this role is $78,800 - $145,130. For candidates residing in:

Alaska, California, Connecticut, Illinois, Maryland, Massachusetts, New Jersey, New York City, Pennsylvania, Virginia, Washington, or the District of Columbia the salary range is $90,620 - 145,130.
All other locations the salary range is $78,800 - $126,200.

A combination of factors will be considered, including, but not limited to, education, relevant work experience, qualifications, skills, certifications, etc.

What Makes this a Great Opportunity?

Join an innovative, high growth company with a solid industry track record
Bring your expertise and ideas to directly impact and help build the next generation of MedInsight products and solutions
Enjoy significant visibility in your work and be recognized for your wins
Work for a company that values your wellbeing and professional growth, offering a flexible work environment, generous benefits package, and investment in the development of your career

We offer a comprehensive benefits package designed to support employees’ health, financial security,and well-being. Benefits include:

Medical, Dental and Vision – Coverage for employees, dependents, and domestic partners
Employee Assistance Program (EAP) – Confidential support for personal and work-related challenges
401(k) Plan – Includes a company matching program and profit-sharing contributions.
Discretionary Bonus Program – Recognizing employee contributions
Flexible Spending Accounts (FSA) – Pre-tax savings for dependent care, transportation, and eligible medical expenses
Paid Time Off (PTO) – Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis
Holidays – A minimum of 10 paid holidays per year
Family Building Benefits – Includes adoption and fertility assistance
Paid Parental Leave – Up to 11 weeks of paid leave for employees who meet eligibility criteria
Life Insurance & AD&D – 100% of premiums covered by Milliman
Short-Term and Long-Term Disability – Fully paid by Milliman

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

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