Client Success Manager I - Enterprise SaaS Growth

avetta; Houston (TX); Hybrid; USD 60,000 - 75,000; Full time

Benefits offered by this job

Health, dental & vision insurance

401(k)

PTO

Job summary

Avetta is seeking a Client Success Manager I to champion client value and act as the primary voice for customers. You will guide clients through their journey with Avetta, driving adoption, retention and expansion while collaborating with cross-functional teams.

This hybrid role combines in-office work three days a week at our Houston office and remote work the rest of the time. You will develop success plans, deliver quarterly reviews, and help customers realize the platform's benefits through

Qualifications

• 1-3 years in customer-facing role with Enterprise SaaS or supplier management.
• Bachelor's Degree or equivalent.
• Experience with MS Office, SFDC, CRM tools; JIRA a plus.
• Excellent interpersonal, verbal, and written communication skills.
• Organized, collaborative, proactive.
• Background in HSE or Procurement (optional).
• Occasional travel up to 5%.

Responsibilities

• Nurture and grow relationships with client stakeholders.
• Maintain client momentum after launch and drive adoption of Avetta.
• Act as trusted advisor on use-case and product functionality.
• Conduct regular review & planning sessions with client stakeholders.
• Ensure clients are trained and using Avetta products.
• Document interactions in SFDC/Wrike or similar tools.
• Own the overall health of each assigned Client Account.
• Assist Account Managers with growth plans and risk mitigation.
• Coordinate with Implementation and Professional Services.

Skills

Ownership & accountability

Proactive engagement

Strong communication

Collaborative

Problem solving

Growth mindset

Education

Bachelor's Degree or equivalent

Tools

Microsoft Office

SFDC (Salesforce)

CRM tools

JIRA

Job description

Avetta is seeking a Client Success Manager I to champion client value and act as the primary voice for customers. You will guide clients through their journey with Avetta, driving adoption, retention and expansion while collaborating with cross-functional teams.

This hybrid role combines in-office work three days a week at our Houston office and remote work the rest of the time. You will develop success plans, deliver quarterly reviews, and help customers realize the platform's benefits through