Client Success Manager I

Marathon Health; Lake Michigan Beach (MI); On-site; USD 70,000 - 110,000; Full time

Job summary

Marathon Health is seeking a Client Success Manager to build and sustain strong client and broker partnerships across assigned accounts. You will drive issue resolution, advise on best practices, and identify opportunities to expand services and improve health outcomes.

The role requires 5+ years in healthcare operations or account management, with a focus on data analytics, performance guarantees, and cross-functional collaboration. Travel up to 50% may be required.

Qualifications

• Bachelor’s degree in business or healthcare administration and 5+ years of healthcare operations or account management experience.
• Proven success managing clients with complex needs and high expectations.
• Strong command of healthcare data analytics, performance guarantee models, and operational/clinical alignment.
• Proficiency in Microsoft Office, Tableau and CRM products (Salesforce experience preferred).

Responsibilities

• Develop a deep understanding of population health and healthcare utilization data and articulate results.
• Participate in new health center implementations planning and launch.
• Manage contractual requirements including renewal terms and renewals.
• Identify revenue growth opportunities with existing clients across populations, centers, and services.
• Help define and leverage the coverage model for assigned clients.
• Collaborate with internal partners to improve products and services based on client feedback.
• Coordinate with marketing on client engagement plans to improve utilization and patient experience.
• Partner to drive employee and member engagement, achieve clinical and savings metrics, and maintain communications with clinical staff.
• Analyze, summarize, and report performance data related to clinic operations and track risk metrics.
• Maintain Salesforce documentation and reporting.
• Coordinate client eligibility file processing, invoicing, incentive documentation and reporting.

Skills

Account management

Client relationship building

Healthcare operations

Data analysis

Education

Bachelor’s degree in business or healthcare administration

Tools

Salesforce

Tableau

Microsoft Office

Job description

Marathon Health is a leading advanced primary care provider, partnering with employer and union plan sponsors to improve health for millions of Americans. With nationwide onsite, nearsite, and network health centers, and virtual primary care, Marathon delivers a value-based model that enhances the healthcare experience for members and providers, while driving meaningful cost savings for plan sponsors. Marathon is proud to be certified as a Great Place to Work reflecting the company's commitment to building an inclusive, high-trust culture where all employees can thrive. The Client Success Manager is responsible for developing and maintaining a strong and lasting client and broker/consultant partnership with assigned customers. This is accomplished via proactive and timely issue resolution, consulting customers on best practices, reviewing service/product offerings, recommending new solutions and providing market insights.

Key Responsibilities

• Develop a deep understanding and interest of population health and health care utilization data with the ability to articulate results
• Participates in new health center implementations planning and launch.
• Manage contractual requirements including renewal terms and successfully renew clients at targeted escalation.
• Identify and target revenue growth opportunities with existing clients including new member populations, health centers, products, and services.
• Help define and leverage the coverage model for assigned clients.
• Use creative feedback tools to develop an understanding of customer’s needs, work with internal partners to improve products and services.
• Coordinate with the marketing team to develop and implement client specific engagement plan including communication and incentive plans to improve utilization and patient experience.
• Responsible for partnering on ways to drive -employee and member engagement, achieve clinical and savings metrics as well as performance guarantees and maintain open communications with clinical staff.
• In collaboration, analyze, summarize, report and manage performance data related to clinic operations. Understand and track risk metrics related to the success of the partnership.
• Salesforce documentation and reporting.
• Support the coordination of client eligibility file processing, invoicing, incentive documentation and reporting.
• May serve as the lead point of contact for all customer needs/request.

Qualifications

• Bachelor’s degree in business or healthcare administration and 5 or more years of directly related healthcare operations or account/client management experience or equivalent combination of education and experience. Proven success managing clients with complex needs and high expectations. Strong command of healthcare data analytics, performance guarantee models, and operational/clinical alignment.
• Possesses a high energy personal style and aptitude for process-oriented thinking
• Ability to build, foster, and maintain positive professional relationships
• possess ability to manage ambiguity and the organizational acumen to establish effective internal networks
• Understands and advocates for process improvement and adherence
• Strong project management, account portfolio planning and prioritization
• Proficiency in use of Microsoft Office, Tableau and CRM products (Salesforce experience preferred)
• Willingness to travel up to 50%

We are accepting applications for this position until a candidate has been selected.