Client Success Manager (CSM)

DXC Technology Inc.; Ashburn (VA); On-site; USD 138,000 - 256,000; Full time

Benefits offered by this job

Health insurance coverage

Dental insurance coverage

Vision insurance coverage

Employee wellness

Life insurance

Disability insurance

Retirement savings plan

Paid holidays

Paid time off

Job summary

DXC Technology seeks a client-focused Client Success Manager to own delivery across accounts, drive renewals and profitability, and coordinate cross-functional teams to deliver value. You will manage opportunities under $5M, forecast revenue, and ensure high client satisfaction through strong governance and collaboration.

The role emphasizes collaboration with delivery, sales, marketing, and product, plus a focus on risk management, cash collection, and compliance to maximize client outcomes and

Qualifications

• Proven experience in client relationships and account growth.
• Strong track record delivering projects on time and on budget.
• Ability to lead cross-functional teams and manage risk.

Responsibilities

• Own all aspects of CES delivery on the account, including renewal and profitability.
• Collaborate with delivery, sales, marketing, and product to align objectives and ensure a seamless experience.
• Drive opportunities under $5M, forecast revenue and margins, and monitor contract performance.
• Serve as the central escalation point for client issues and ensure governance and reporting.
• Drive cash collection, address AR challenges, and ensure compliance with contractual obligations.

Skills

Client relationship management

Delivery leadership

Account growth & renewals

Cross-functional collaboration

Risk management

Job description

Job Description

We are seeking experienced and client-focused Client Success Managers (CSMs) to join our growing team across multiple industries and geographies. The Client Success Manager (CSM) is a pivotal role responsible for driving client satisfaction, fostering account growth, and ensuring operational excellence within client engagements. This role focuses on managing all aspects of service delivery, advocating client needs, and collaborating cross-functionally to achieve desired outcomes. The CSM is responsible for key performance indicators including TCV, revenue, contract margin, and client satisfaction, while also playing a vital role in driving client retention and overall account success.

Key Responsibilities

Being Responsible for and owning ALL aspects (both project and run) of CES delivery on the account, including contract renewal, client satisfaction, profitability, resourcing, oversight of billable roles assigned to the account and service level agreements, thereby ensuring consistent high-quality execution across all engagements and meeting margin expectations. Collaborating effectively with other offerings to deliver a consistent, full-stack experience for the account when needed, ensuring coordinated communication and clear ownership across all product deliverables from delivery through maintenance. Carrying responsibility for on-account growth, focusing on driving opportunities under $5M, including pipeline development, proactive solutioning, change control and accurate forecasting of revenue and contract margin. Serving as the central lead for all account activities outside of sales and Client Partner (CP) responsibilities, driving alignment and execution across internal and client-facing teams, and providing strategic oversight and progress reporting to the CSM Leader. Drive effective client partnership by aligning on resourcing strategy—ensuring clients assign capable, knowledgeable resources that complement DXC teams, and intervening strategically to resolve resourcing gaps or constraints. Drive financial governance by ensuring disciplined cash collection, proactively addressing AR challenges, and serving as the key decision-maker for issue resolution. Ensure delivery and commercial compliance by partnering with Project Managers to meet contractual obligations, maintain accurate internal systems, manage change controls, and drive post-project learning and improvement. Collaborate effectively with peer CSMs—particularly within multi-layered or large account environments—to ensure consistent client engagement, coordinated delivery, and seamless sharing of insights and account intelligence. Serving as the voice of the client within CES, advocating for their needs and expectations, aligning delivery teams to client priorities and desired outcomes acting as the central point of escalation for client issues. Driving operational excellence on the account, implementing governance structures, tracking key performance indicators (KPIs) and identifying areas for continuous improvement. Collaborating closely with cross-functional teams (e.g., delivery, sales, marketing, and product) to align on client objectives, elevate risks, and surface new opportunities for value creation. Deep understanding of CES and DXC offerings to ensure DXC solutions are driven to the needs of the client. Primary KPIs TCV (<5Mn) Revenue Contract Margin Operational and Delivery Excellence Scope, SLAs, audits, risks, service governance/timely reviews with customer, etc. Productivity: On-time, great quality, within budget, LPI, right shoring, proactive rotation of talent, automation, lean, adherence to DXC standard tools, architecture, etc. Operational Excellence: Workforce planning, Billability, utilization, compliance, risk governance, etc. Pipeline: Own & win less than $5 million opportunities Client Satisfaction (References, CSAT & NPS)

Qualifications

Proven experience in client relationship management, demonstrating the ability to build, maintain, and leverage trusted partnerships to grow accounts. Strong background in delivery excellence and full lifecycle project leadership, with a track record of on-time, high-quality execution within budget. Ability to demonstrate value realization and business impact, showcasing a clear understanding of ROI for clients — turning their requirements into reality while understanding market trends and clients’ competitors’ activities to offer the best solutions. Experience in account growth and expansion, including successful renewals and up/cross-sells. Demonstrates exceptional capability in internal orchestration and cross-functional collaboration, aligning diverse teams to deliver shared objectives while effectively managing risk, leading account escalations, and driving internal change initiatives. Demonstrates resilience and a customer-first mindset, with the ability to adapt under pressure and prioritize client needs. Demonstrates a commitment to continuously strengthening digital acumen, maintaining awareness of emerging AI and technology adoption trends, and applying this knowledge to clearly articulate DXC's offerings and boundaries.

Compensation & Benefits

Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $137,900 - $256,100. Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

• Health insurance coverage
• Dental insurance coverage
• Vision insurance coverage
• Employee wellness
• Life insurance
• Disability insurance
• Retirement savings plan
• Paid holidays
• Paid time off

Equal Opportunity

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. If you are an applicant from the United States, Guam, or Puerto Rico DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. We participate in E-Verify.

Company Overview

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. Learn more on dxc.com.