Client Success Manager, Americas

Bloomberg L.P.; New York (NY); On-site; USD 115,000 - 185,000; Full time

Benefits offered by this job

Benefits package

Medical insurance

401(k) match

Paid time off

Job summary

Bloomberg L.P. is seeking a Client Success Manager for the Americas in New York to grow strategic partners for Bloomberg.com’s B2B subscriptions, driving revenue retention and expansion by showing the value of Bloomberg’s solutions to clients and end users.

You’ll collaborate with cross-functional teams, manage renewals, track outcomes in internal systems, and travel domestically 3–4 times a year to engage key accounts.

Qualifications

• Minimum of 3 years of hands-on account/relationship management experience.
• Experience with senior decision makers across departments and upselling.
• Strong written and verbal communication, including executive presentations.
• Familiarity with Salesforce and Excel; subscriptions experience a plus.

Responsibilities

• Oversee a sizable book of existing strategic clients and uncover incremental revenue opportunities at renewal and beyond.
• Prioritize high-value relationships to drive year-over-year revenue growth while retaining and expanding lower-value accounts.
• Collaborate with peers in New Business, Product, Legal, Marketing and other teams to deliver excellent client experiences.
• Use internal systems to track leads, activity and results; report weekly on sales progress and outcomes.
• Travel domestically to meet strategic clients 3–4 times per year.

Skills

Account management

Relationship building

Negotiation

Communication

Tools

Salesforce

Microsoft Excel

Job description

Client Success Manager, Americas

Location

New York

Business Area

News and Media

Ref #

10053361

Description & Requirements

We are looking for an ambitious, goal-oriented individual to join the Client Success team for Bloomberg.com, who can manage the growth of strategic partners for our B2B subscription business in the Americas. You will be responsible for driving revenue retention and growth for an assigned book of business of corporate subscriptions clients, with a focus on cultivating strategic relationships by demonstrating the value of Bloomberg.com to your clients and end users. You will play an integral role in contributing to the growth of a rapidly expanding business unit by deepening our relationships with existing partners, and by articulating Bloomberg Media’s value proposition and capabilities.

WE’LL TRUST YOU TO:

• Oversee a sizable book of business of existing strategic clients, and uncover opportunities to generate incremental revenue from these partners at renewal and on an ongoing basis.

• Prioritize developing relationships with high-value clients to achieve significant year-over-year revenue growth, while retaining and seeking out expansion opportunities with lower-value clients.

• Liaise internally with stakeholders, collaborating with other Client Success Managers, New Business, Product, Legal, Marketing, and other parts of our global organization to effectively do your best work and provide an unparalleled customer experience for our clients.Utilize internal systems and functionality to track and enter lead information and results.

• Report weekly on activity, sales, lead generation and cumulative results.

• Be a strong culture carrier and ambassador for a business that is dynamic and growing quickly

YOU’LL NEED TO HAVE:

• Minimum of 3 years of hands-on experience in account/relationship management, with a successful track record of building, managing and upselling an account base by working with senior decision makers across various departments.

• Experience working within innovative sectors (i.e., healthcare, technology, energy, and government) and with clients in multiple regions, with the opportunity to leverage a network of contacts to drive results.

• Strong written and verbal communication skills, including presenting insights to executives, crafting client-facing proposals, and negotiating business terms.

• A strong understanding of Salesforce and Microsoft Excel

• Experience working in subscriptions-oriented business a plus

• Problem solving and organizational skills; and an ability to conceptualize, prioritize, and manage multiple projects

• Willingness to travel domestically to meet with strategic clients (3-4 times per year).

Salary Range = 115,000 - 185,000 USD Annual + Benefits + Bonus

The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level.

We offer one of the most comprehensive and generous benefits plans available and offer a range of total rewards that may include merit increases, incentive compensation (exempt roles only), paid holidays, paid time off, medical, dental, vision, short and long term disability benefits, 401(k) +match, life insurance, and various wellness programs, among others. The Company does not provide benefits directly to contingent workers/contractors and interns.

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Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.

Bloomberg is a disability inclusive employer. Please let us know if you require any reasonable adjustments to be made for the recruitment process. If you would prefer to discuss this confidentially, please email [e-mail]