Client Success Manager

Penn Foster Education Group; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a passionate Client Success Manager to join their dynamic team. This role focuses on nurturing a diverse portfolio of clients across multiple sectors, ensuring their success through strategic partnerships and exceptional service. You will collaborate cross-functionally to drive client engagement and retention, leveraging data to optimize outcomes. This meaningful opportunity allows you to make a significant impact while growing your career in a supportive, mission-driven environment. Join a company committed to transforming lives through education and training, and help shape the future of learning.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Flexible Spending

Generous Paid Time Off

401K with Company Match

Free Access to Online Programs

Sponsored Volunteer Opportunities

Qualifications

• 5+ years in client success or account management.
• Experience in healthcare, education, or skilled trades preferred.

Responsibilities

• Build and maintain consultative relationships with clients.
• Lead regular business reviews and identify expansion opportunities.

Skills

Client Management

Relationship Management

Data Analysis

Project Management

Strategic Communication

Education

Bachelor's Degree

Advanced Degree or Relevant Certifications

Tools

Salesforce

Data Analytics Tools

Project Management Platforms

Job description

Penn Foster Group is seeking an experienced, energetic, and client-focused professional to join our Client Success team as a Client Success Manager (Multi-Vertical). This dynamic role will support and grow a diverse portfolio of clients across key verticals such as high school, healthcare, skilled trades, and others. The CSM will play a critical role in ensuring client satisfaction and success by empowering partners to support their learners’ journeys, maximizing the lifetime value of our partnerships, and building long-term, strategic client relationships.

This role is part of the Enterprise Solutions (ES) division, which delivers Penn Foster Group’s industry-leading education and training programs through strategic partnerships. As a multi-vertical CSM, you will work cross-functionally with internal teams — including Product, Marketing, Education, and Leadership — to provide exceptional service and measurable value to a broad range of client partners. Success in this role will be driven by retention, client engagement, and growth goals, supported by a collaborative and mission-driven team.

Penn Foster Group is dedicated to equipping individuals with the skills they need to grow their careers and improve their lives. If you thrive in client management, enjoy variety in your day-to-day, and are passionate about impact-driven work, this is a meaningful opportunity to contribute and grow.

Essential Job Functions:

• Client Partnership: Build and maintain consultative relationships with clients across multiple industries to align educational programs with their strategic goals and learner outcomes.
• Contract Management: Ensure timely renewals, drive annual contract value, and promote long-term client retention through effective relationship and value management.
• Product Expertise: Develop a working knowledge of Penn Foster Group’s broad program offerings — from high school completion and skilled trades to healthcare and professional development — to serve as a trusted advisor.
• Outcome Optimization: Identify, measure, and track both learner and organizational outcomes; leverage data to drive continuous program improvement and client success.
• Client Advocacy: Represent the voice of the client internally by providing actionable feedback to internal teams and helping shape the roadmap for future product and service improvements.
• Cross-Functional Collaboration: Work with internal stakeholders (Sales, Marketing, Product, Academics, Student Support) to deliver a cohesive and impactful client experience.
• Business Reviews: Lead regular business reviews with client stakeholders to showcase value, discuss results, and identify expansion opportunities.
• Issue Resolution: Proactively identify, troubleshoot, and resolve client concerns while maintaining transparency and trust.
• Strategic Growth: Identify opportunities for account growth and partner expansion by developing relationships with key decision-makers and understanding their evolving needs.
• Project Leadership: Manage initiatives or lead small cross-functional teams to ensure delivery aligns with client goals and internal priorities.

Knowledge, Skills, and Abilities:

• Multi-Industry Fluency: Strong preference for experience serving a variety of verticals (e.g., healthcare, education, skilled trades, workforce development). Ability to tailor strategies and communication to suit different industries and client personas.
• Relationship Management: Build trusted partnerships with stakeholders at all levels, from program administrators to C-suite decision-makers.
• Strategic Communication: Clearly convey program outcomes, opportunities, and data-driven recommendations through compelling presentations and storytelling.
• Analytical Insight: Use data to inform decision-making, demonstrate ROI, and recommend program enhancements.
• Adaptability: Confidently manage multiple client types, project scopes, and vertical-specific needs in a fast-paced environment.
• Project & Time Management: Juggle multiple priorities and projects effectively, delivering high-quality outcomes on time and within scope.
• Collaborative Leadership: Influence outcomes across teams and with clients even without direct authority.
• Continuous Learner: Embrace feedback and industry trends with a growth mindset and a drive to constantly improve.

Qualifications:

• Experience: 5+ years in client success, account management, partnerships, or a related field. Experience working with clients in at least one of the following areas is highly preferred: healthcare, education, skilled trades, social purpose, workforce development.
• Track Record: Proven ability to manage complex client relationships and drive engagement, renewals, and account growth.
• Skills: Strong communicator with excellent presentation, data analysis, and project management skills.
• Education: Bachelor’s degree required; advanced degree or relevant certifications (e.g., PMP, education administration, healthcare administration) are a plus.
• Technical Proficiency: Experience with CRM systems (Salesforce preferred), data and analytics tools, and project management platforms.

About Us:

At Penn Foster Group, we are transforming online learning to help learners by uniting Penn Foster, CareerStep , Ashworth College, James Madison High School, the New York Institute of Photography, the New York Institute of Art and Design, and other education platforms. Together, we create an accelerated path to greater economic mobility through real-world skills and knowledge that enable them to achieve long-term success in the workplaces of the future. Our history dates back to 1890 when our founder, Thomas Foster, pioneered distance education by offering training by mail for coal miners to get the necessary skills for safer jobs. Today, with the partners who use our education and training programs, we continue that mission of providing accessible training and education for in-demand skills and are building a workforce that’s prepared for the future job market.

We strive toward Diversity, Equity, and Inclusion at Penn Foster Group by intentionally building teams that are diverse – in identities, lived experiences, and ideas to create a culture where people feel connected to each other and have a sense of belonging. We value diversity, equity, and inclusion because it is the foundation that enables us to achieve what we set out to do as an organization – from maximizing the number of learners who can reach their goals while giving them the kinds of experiences we want them to have, to becoming the type of company we want to work in.

What We Offer :

We offer a robust benefits package that includes medical, dental, vision, flexible spending, generous paid time off, sponsored volunteer opportunities, a 401K with a company match, plus free access to all of our online programs.