Client Success Manager

O.C. Tanner; Salt Lake City (UT); Hybride; USD 90 000 - 110 000; Plein temps

Résumé du poste

O.C. Tanner in Salt Lake City is seeking a strategic Client Success Manager to strengthen relationships with our largest SaaS clients. You will align resources, monitor KPIs, and drive high-quality outcomes while maintaining positive partnerships.

Ideal candidates have a Bachelor's degree, 3+ years in client success or SaaS account management, strong communication, and proven project management skills. Travel to client sites is expected, with hybrid in-office and remote work options.

Qualifications

• 3 years of experience in client success management and preference given to SaaS accounts
• Strong communication skills (email, phone, presentations)
• Proven ability to multitask and process work quickly, efficiently, and accurately
• Experience as a project manager and ability to lead cross-functional teams
• Willingness to travel to client locations for strategic reviews and onsite visits

Responsabilités

• Personally accountable for the relationship and success of our largest clients
• Understand different business environments and client issues
• Ensure contract compliance and negotiate terms and extensions
• Monitor client KPIs and drive program improvements
• Present ideas and strategies to executives to influence decisions
• Lead strategy discussions and tell the story clearly
• Mentor and train others in client service best practices
• Collaborate with other departments to deliver solutions
• Manage day-to-day client relationships and drive retention

Connaissances

Client success management

SaaS account management

Multitasking

Communication skills

Project management

Problem solving

Team collaboration

Adaptability

Travel willingness

Formation

Bachelor's Degree

Description du poste

Client Success Manager# Careers at O.C. Tanner## Client Success ManagerApply: USA - Utah-Salt Lake City-Headquarters: Full time: Posted 2 Days Ago: JR26-297O.C. Tanner is the global leader in software and services that improve workplace culture through meaningful employee experiences. Our Culture Cloud is a suite of apps designed to enhance the employee experience with strategic recognition, service awards, wellbeing, leadership, and events that help people thrive at work. Our Culture by Design approach provides expert services to organizations looking to create great workplaces.Our global team of 1,500 people hail from 58 countries and speak 62 languages. As programmers, researchers, designers, client professionals and craftspeople we create the tech, tools and awards that connect employees to purpose at thousands of companies. Join us as we help people all over the world thrive at work.O.C. Tanner is the global leader in software and services that improve workplace culture through meaningful employee experiences. Our Culture Cloud is a suite of apps designed to enhance the employee experience with strategic recognition, service awards, wellbeing, leadership, and events that help people thrive at work. Our Culture by Design approach provides expert services to organizations looking to create great workplaces.Our global team of 1,500 people hail from 58 countries and speak 62 languages. As programmers, researchers, designers, client professionals and craftspeople we create the tech, tools and awards that connect employees to purpose at thousands of companies.**Hybrid Work Schedule-Monday through Wednesday in office, option to work remote Thursday & Friday.**Join us as we help people all over the world thrive at work. Here is where we need you most:The Client Success Management team has been created and tasked with providing focused attention to O.C. Tanner's largest clients. CSMs (Client Success Manager) are experienced, highly skilled professionals whose primary responsibility is to align O.C. Tanner resources to reduce risk, solve issues, and deliver high-quality results to deliver a strategic solution while maintaining a positive relationship with the client.**Essential Duties and Responsibilities*** Personally accountable for the relationship and success of our largest clients* Understand different business environments and the issues that affect individual clients* Ensure contract compliance and negotiate key contract terms and extensions.* Make key decisions about the management and success of a client's program to improve partnership and revenue* Monitor client KPI's and determine needed change to improve program success* Present ideas, strategies and solutions to mid-level and senior-level executives to influence decisions* Lead meaningful strategy discussions with the ability to clearly and concisely \"tell the story\"* Mentor, train and lead others in effective client service principles and best practices* Solve problems, create efficiencies, and suggest process improvements* Manage projects with discretion and sound judgement, skill, and efficiency* Collaborate with other roles and departments across the company* Gain extensive understanding of client solutions and recognition objectives, and partner with O.C. Tanner sales team to help achieve success* Manage the day-to-day relationship with main client contacts of our largest clients* Develop solid relationships with clients to allow long-term partnerships to flourish (retention)* Provide exceptional technology expertise**Requirements:*** Bachelor's Degree* 3 years of experience in client success management and preference given to experience in managing SaaS accounts* Ability to multitask and process work quickly, efficiently, and accurately* In-depth knowledge of the systems and processes necessary for client management* Strong communication skills (email, phone, presentations)* Ability to work in a team atmosphere* Experienced project manager* Strong problem-solving skills* Ability to research complex issues and develop strategic solutions* Participate in continuous improvement (change)* Strong sense of pride and accountability to their jobs* Ability to adapt to change* Travel to client locations to conduct Client Strategic Reviews is required