Client Success Manager

Datavant; Northern (KY); Remote; USD 100,000 - 125,000; Full time

Job summary

Datavant is the data collaboration platform trusted for healthcare. The Client Success Manager will own the customer relationship, ensuring top results, coordinating project resources, and driving clear communication across data integrations, engineering, sales and leadership in a remote U.S. setting.

This full-time role requires 3+ years of project management, healthcare data knowledge, and strong Excel/SQL skills; travel up to 15% may be required.

Qualifications

• 3+ years project management experience.
• Familiarity with healthcare data systems and ability to discuss at a technical level.
• BS degree in business, technology or related field.
• Knowledge of healthcare industry, payment models, risk adjustment, medical coding, physician workflow, and/or EHR systems.
• Advanced Excel skills including VLOOKUP and pivot tables; some SQL knowledge is helpful.
• Excellent written and oral communication skills.

Responsibilities

• Lead the Datavant relationship with the customer to ensure best result delivery, service and support.
• Coordinate, track and report on all things related to customer projects.
• Coordinate efforts of project resources with data integrations, coding management, engineering, sales and executives.
• Maintain regular communication channels with stakeholders through reports and updates.
• Own customer operations project management processes, tools, and reference materials.
• Monitor project status through lifecycle.
• Identify and resolve customer problems; coordinate escalation with sales and internal teams.
• Prepare final reports and presentations; deliver results summaries with Sales.
• Identify and implement process improvements aligned with goals.
• Partner with engineering to identify and resolve software issues affecting projects.
• Travel up to 15%.

Skills

Project management

Healthcare data familiarity

Communication

Education

BS degree in business, technology or related field

Tools

SQL

Excel (Advanced)

Job description

Client Success Manager

8191 Remote - United States Full-time regular

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health.

By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.

We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services.

Responsibilities

You will:

• Lead the Datavant relationship with the customer ensuring that they receive the best possible result delivery, service and support.
• Manage coordination, tracking and reporting of all things related to customer projects.
• Lead (coordinate, motivate and facilitate) the efforts of associated project resources working closely with all internal teams including: data integrations, coding management, engineering, sales, and executive teams.
• Ensure smooth communication channels between internal stakeholders via regular reporting and info sharing (daily/weekly/quarterly reports, meetings, status updates, etc.).
• Own customer operations project management processes, tools, reference materials and cross functional usage.
• Monitor project status and success throughout the entire project lifecycle.
• Identify, analyze and resolve customer problems as they arise; coordinating escalation and resolution with sales and other internal stakeholders.
• Prepare final reports and presentations for customers; calculate project results summaries, coordinate results delivery with the Sales team.
• Identify, define and execute process improvements in line with department needs and organizational goals.
• Partner with the engineering team to identify, prevent, and resolve software issues affecting customer projects.
• Willingness to travel 15% of the time.

Qualifications

What you will bring to the table:

• 3+ years project management experience
• Familiarity with Healthcare data systems, data formats and processes with the ability to converse at a technical level
• BS degree in business, technology or related field
• Knowledge of healthcare industry, payment models, risk adjustment, medical coding, physician workflow, and/or electronic health record systems
• Advanced Excel skills, including vlookup, and pivot tables; some knowledge of sql queries is helpful
• Excellent written and oral communication skills

Bonus

Bonus points if:

• Strong bias for action and collaboration and well developed sense of urgency
• Strong curiosity and ability to correlate data from many sources
• Professional and respectful demeanor in a relaxed work environment
• Detail oriented, self-starter with proven track record of execution and results
• Team player with a desire to learn and take on new responsibilities in a fast paced, innovative environment
• Advanced presentation skills; comfortable presenting to multiple audiences
• Ability to establish rapport with multiple client stakeholders
• Excellent meeting leadership skills, including meeting logistics, agendas, and meeting notes.
• Demonstrated ability to conceptualize, manage and prioritize multiple projects

Salary

The estimated total cash compensation range for this role is: $100,000 - $125,000 USD

Benefits & Requirements

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.

This job is not eligible for employment sponsorship.

Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities.