Client Success Manager

Dow Jones; New York (NY); On-site; USD 95,000 - 120,000; Full time

Benefits offered by this job

Healthcare plans

Paid time off

Retirement plans

Medical, dental and vision insurance

Paid maternity/paternity leave

Family care benefits

Commuter transit program

Subscription discounts

Employee referral program

Job summary

Dow Jones is seeking a Client Success professional to act as the primary contact for large advertising programs, guiding them from build through launch while coordinating with internal teams. The role emphasizes sustaining strong post-sale relationships and delivering across Dow Jones advertising products and services.

You will work with leadership to elevate capabilities and ensure milestones are met, driving efficient program execution and superior client experience across all touchpoints.

Qualifications

• 5+ years of relevant experience required.
• Understanding of media performance metrics and custom brand research studies.
• Solution-minded, always looking for ways to improve efficiency.
• Experience navigating a complex matrix company.

Responsibilities

• Serve as the single point of contact for clients through build and launch phases of large, multifaceted advertising programs.
• Work with leadership to develop skillsets and capability to support complex campaigns.
• Maintain strong client relationships in the post-sale phase and represent the organization positively.
• Launch all contracted deliverables across WSJ BG product suite (content, events, research, ads, newsletters, podcasts).
• Coordinate across internal stakeholders to ensure timely delivery and strategic guidance for clients.

Skills

5+ years experience

Media metrics

Solution-minded

Matrix experience

Job description

Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world's largest news-gathering operations globally. It is home to leading publications and products including the flagship Wall Street Journal, America's largest newspaper by paid circulation; Barron's, MarketWatch, Mansion Global, Financial News, Investor's Business Daily, Factiva, Dow Jones Risk & Compliance, Dow Jones Newswires, OPIS and Chemical Market Analytics. Dow Jones is a division of News Corp (Nasdaq: NWS, NWSA; ASX: NWS, NWSLV).

About the Role

Our client Success Group is a team of post-sales experts who work with Wall Street Journal Barron's Group advertising and events clients to ensure smooth and successful execution of our multifaceted programs. The Client Success team is the engine that drives WSJ BG’s work with momentum and efficiency. Sitting at the nexus between clients, sales and execution, the team will be experts at synthesizing client and internal intelligence to successfully deliver high performing programs.

You Will:

• Serve as the single point of contact for clients through the build and launch phases of large, multifaceted advertising programs, proactively managing complex scenarios and knowing when to escape challenges to management
• Work directly with the leadership to develop skillset and capability, aiming to support campaigns and programs of increasing complexity throughout tenure with the end goal of independently supporting complex clients and programs.
• Continue to build and maintain strong, long-lasting client relationships in the post-sale phase of assigned projects, positively representing both the sales lead and organization through every client touchpoint
• Launch all contracted deliverables across WSJ BG’s robust product suite including custom content, live journalism, research, custom ad units, social, newsletters, podcasts, editorial sponsorships and more.
• Coordinate across key internal stakeholders to ensure delivery of program elements. Leverage internal experts to guide clients in their decision making process, ensuring milestones are met across all deliverables. Ensure all internal stakeholders are supporting a flawless client experience. Work cross functionally to offer strategic solutions to clients when challenges and problems arise.
• Ensures successful client touch points through well communicating client scheduling, thoroughly prepared and socialized agendas, concise conversation recaps inclusive of recommendations and next steps for clients and internal stakeholders.
• Serve as WSJ BG’s product ambassadors by developing a comprehensive understanding of the advertising and event product suite. Leverage a deep understanding of both the media industry and a client’s business vertical to make informed strategic recommendations for successful program management.
• Thoroughly leverage WSJ BG’s project management system to ensure timelines are coordinated and internal and external dependencies understood. Communicate milestones status to client and internal stakeholders.
• Assess and coordinate the project from a deal health and margin perspective for programs in post-sale.
• Maintain and uphold the integrity of the brand, always upholding our reputation and creative values.

You Have:

• 5+ years of relevant experience
• Understanding of media performance metrics and custom brand research studies.
• Solution-minded, always looking for ways to improve efficiency.
• Experience navigating complex matrix company.
• Comprehensive Healthcare Plans
• Paid Time Off
• Retirement Plans
• Comprehensive Medical, Dental and Vision Insurance Plans
• Paid Maternity and Paternity Leave
• Family Care Benefits
• Commuter Transit Program
• Subscription Discounts
• Employee Referral Program

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets .

Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, please reach out to us at [e-mail]. Please put Reasonable Accommodation in the subject line.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law. EEO/Disabled/Vets

Reasonable Accommodation

We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at [e-mail]. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

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Business Area:

Job Category:

Union Status:

Union role

Base Pay Range: $95,000 - $120,000

We’re committed to offering competitive and flexible compensation to attract top talent. This pay range reflects our good faith estimate for the role and may vary based on a candidate’s experience, skills, location, and other relevant factors.

For bonus-eligible roles, targets are determined based on multiple considerations, including market benchmarks and individual contributions.

For benefits-eligible roles, we offer a comprehensive and competitive benefits package covering health, retirement, wellbeing, and more, along with optional benefits to meet the diverse needs of our employees.

Dow Jones is a premier global provider of news and business information, known for its quality content across various formats and influential publications like The Wall Street Journal.