Client Success Manager

Virtual Peaker; Louisville (KY); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Remote-work stipend

Equity

Health insurance

Dental insurance

Vision insurance

401k

Job summary

Virtual Peaker is seeking a results-driven Client Success Manager to cultivate and expand relationships with clients while coordinating with cross-functional teams to align expectations and deliver value. You will lead client meetings, document milestones, and help identify opportunities for upsells.

Ideal candidates bring 3–5 years of related experience, familiarity with utilities and energy grid modernization, and proficiency with CRM platforms such as Salesforce or HubSpot.

Qualifications

• Bachelor’s degree required.
• 3–5 years in consulting, customer service, account management, or project management.
• Understanding of utilities, clean energy, and grid modernization.
• Experience with web-based CRM systems (Salesforce or HubSpot).
• Experience with Google Suite, Slack, and collaboration tools.
• Collaborative and growth-oriented mindset with quick learning.

Responsibilities

• Cultivate, manage, and expand relationships with Virtual Peaker’s clients through consistent and personalized communications
• Collaborate with Implementation, Product, Marketing, and other internal teams to set expectations with clients and execute projects
• Lead meetings, set agendas, present material, liaise between client requests and what’s best for Virtual Peaker
• Use tools to document activities and codify decision points and milestones
• Follow internal processes to track, manage, and respond to client inquiries and product feedback
• Apply frameworks to appropriately prioritize client inquiries and maintain clear communication with clients
• Identify growth opportunities for new revenue or expanded scope and support teammates that lead upsells
• Develop strategies to meet Virtual Peaker’s goals related to clients and managing accounts
• Other duties as assigned that contribute to Virtual Peaker’s success

Skills

Relationship management

Project coordination

CRM proficiency

Communication skills

Problem solving

Collaboration

Travel readiness

Education

Bachelor's degree

Tools

Google Suite

Slack

Salesforce

HubSpot

Job description

Role Responsibilities

• Cultivate, manage, and expand relationships with Virtual Peaker’s clients through consistent and personalized communications
• Collaborate with Implementation, Product, Marketing, and other internal teams to set expectations with clients and execute projects
• Lead meetings, set agendas, present material, liaise between client requests and what’s best for Virtual Peaker
• Use tools to document activities and codify decision points and milestones
• Follow internal processes to track, manage, and respond to client inquiries and product feedback
• Apply frameworks to appropriately prioritize client inquiries and maintain clear communication with clients
• Identify growth opportunities for new revenue or expanded scope and support teammates that lead upsells
• Develop strategies to meet Virtual Peaker’s goals related to clients and managing accounts
• Other duties as assigned that contribute to Virtual Peaker’s success

Education & Experience

• Bachelor's degree from an accredited institution
• 3-5 years of experience in consulting, customer service, account management, project management, or a combination thereof
• Understanding of utilities, clean energy, and grid modernization issues, including distributed energy resources
• Experience working within a web-based CRM ecosystem, such as Salesforce or Hubspot
• Experience with Google Suite, Slack, and other online collaboration tools
• A collaborative and growth-oriented mindset that is motivated to learn new things quickly
• A sense of ownership and pride in one’s performance and impact on the company’s success
• Critical thinking and problem-solving skills
• Strong organizational skills, including project and process management
• Remote work experience and ability to travel for conferences, client visits, and company gatherings

What You Can Expect

• Full remote position, with remote-work stipend.
• Competitive salary + Equity
• A collaborative workplace, which will challenge you and celebrate your work
• Full benefits medical, dental, vision, 401k
• Generous vacation time, sick leave, and holidays
• Diverse and inclusive community for everyone

Interested?

Virtual Peaker is currently a small team tackling huge problems, and that means that everyone, from the interns on up, is critically important to our mission. If you want to be a bit player on a huge team thinking about micro-optimizations, this role is definitely not for you. If you want to take responsibility for changing the outcome of human civilization, we want to hear from you.

Competitive Salary

Benefits: stock options, generous 401k, remote-first stipend, and health, dental, and vision insurance.