Client Success Manager

Business Growers LLC

Jackson (MS)

On-site

USD 49,500 - 60,500

Full time

14 days+

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Job summary

A prominent marketing agency located in Jackson, MS, is seeking a Client Success Manager to ensure client relationships thrive. The ideal candidate will manage multiple client accounts while maintaining trust and open communication. Requires a Bachelor's degree and substantial experience in client-facing roles. This full-time position offers a base salary of around $55,000, and is crucial for keeping clients informed and satisfied. Demonstrating organizational skills and proactive communication is essential in this role.

Qualifications

4+ years in client-facing marketing roles in a marketing agency or B2B environment.
3+ years supporting technology, telecom, or MSP clients preferred.
Experience managing multiple client accounts simultaneously.

Responsibilities

Serve as the primary point of contact for assigned client accounts.
Ensure clients feel confident, informed, and supported throughout the engagement.
Act as the connective tissue between clients and internal delivery teams.

Skills

Strong verbal and written communication skills

High attention to detail

Organizational skills

Proactive communication

Knowledge of digital marketing fundamentals

Education

Bachelor's degree in marketing, business, communications

Tools

Google Workspace

Project management platforms

Reporting dashboards

Job description

We need someone who makes clients feel confident and keeps relationships built to last.

You're the trusted advisor. The connective tissue between clients and our delivery team. The person who protects trust, sets clear expectations, and makes sure no client ever feels left in the dark.

Jackson, MS Preferred Full-Time 55k Base Salary Client Experience Reports to Director / Head of Client Experience

You own two things: the client relationship and client confidence. Both live and die by how well you communicate.

Client Relationships & Retention

Serve as the primary point of contact for assigned client accounts
Ensure clients feel confident, informed, and supported throughout the engagement
Set and uphold clear expectations—even when performance results lag or challenges arise
Proactively intervene when communication breakdowns or trust erosion occur
Identify root causes of client concerns and participate in solutions
Document client status accurately and keep all stakeholders aligned

Delivery Coordination & Reporting

Act as the connective tissue between clients and internal delivery teams
Ensure clients always understand what is happening, what's on track, and what comes next
Coordinate across cross-functional teams: content, design, ads, ops, and contractors
Translate strategy into action and action into clear client-facing reporting
Protect trust, retention, and long-term partnership value at every touchpoint

How You'll Ramp Up

DAYS 1–30

Learn the Accounts

Shadow existing client calls. Learn account history, active campaigns, and open issues. Build relationships with delivery teams and understand how performance is reported.

DAYS 30–60

Own the Communication

Take over as primary client contact. Run weekly check-ins, deliver performance updates, and begin proactively identifying risks before clients raise them.

60+ DAYS

Own the Relationship

Full account ownership. You're the voice of the client internally and the voice of TBG externally. Retention, satisfaction, and client confidence are yours to protect.

Client Experience

Client Success Manager

You genuinely care about the client experience, not just checking boxes
You've managed multiple client accounts at once without dropping the ball
You can deliver hard news with clarity and confidence
You want to be the person clients trust when things get complicated
You communicate proactively — you don't wait to be asked for updates
You thrive in a fast-moving, founder-led environment

This role is not for you if...

You need someone to tell you when to reach out to a client
You avoid conflict or go quiet when things get uncomfortable
You'd rather manage tasks than manage relationships
You need a heavily structured, slow-moving corporate environment
You've never led a client call or delivered a performance review
You deflect accountability when results aren't where they need to be

Who You Are

You'll thrive here if...

Experience

Bachelor's degree in marketing, business, communications, or a related field
4+ years in client-facing marketing roles (Client Success Manager, Account Manager, or similar) in a marketing agency or B2B environment
3+ years supporting technology, telecom, or MSP clients preferred
Experience managing multiple client accounts simultaneously
Experience coordinating across cross-functional delivery teams

Skills & Expertise

Strong verbal and written communication skills
High attention to detail and strong organizational skills
Comfort leading client calls, presenting performance insights, and setting expectations
Working knowledge of digital marketing fundamentals (SEO, paid media, analytics, content)
Proficiency with Google Workspace, project management platforms, and reporting dashboards

Bonus Points (Not Required)

Familiarity with MSP, IT, or telecom industry language and business models

Meeting these qualifications doesn't guarantee success here. What matters is ownership, communication quality, client outcomes, and alignment with The Business Growers' A-Player Standard.

Core Values in Practice

Values aren't posted on walls here.

They're behavioral standards. They're how we make decisions, hold ourselves accountable, and show up for clients every day.

We Believe Trust Is a Two-Way Street

Clients trust us with their business. We earn and protect that trust through consistency, honesty, and follow-through — especially when things get hard.

We Lead With Confidence

We don't hedge. We show up prepared, communicate clearly, and guide clients with conviction even in uncertain situations.

We Own the Outcome

No deflecting. No finger-pointing. When something goes wrong, we step in, own it, and participate in solving it.

We Are Clear and Kind

Hard conversations happen with honesty and respect. We say what needs to be said, the way it needs to be said.

We Grow With Grit

This is a fast-moving environment. We embrace challenges, adapt quickly, and keep moving forward when things don't go as planned.

The Standard

The A-Player Standard

At The Business Growers, this role is held to an A-Player standard. This is the bar required to remain in role — and it applies to everyone, regardless of title or tenure.

An A-Player at TBG consistently demonstrates: