Client Success Manager

WithMe, Inc.; Chicago (IL); Remote; USD 73,000 - 90,000; Full time

Benefits offered by this job

Remote work environment

Employee equity

Transparent culture

Team events

Job summary

WithMe, Inc. is seeking a Client Success Manager to build, manage, and grow client relationships across a dedicated book of business in a fully remote role.

You will focus on proactive communication, retention, and upsell opportunities while coordinating with cross-functional teams to elevate the client experience. The ideal candidate has 3–5 years in client success/account management, strong Salesforce proficiency, and a track record of driving retention and growth in a SaaS environment.

Qualifications

• 3–5 years of client success/account management experience
• Experience in multi-family segment is very helpful
• Proven ability to build and maintain client relationships and resolve issues
• Experience conducting welcome calls, client reviews, creating/presenting
• Strong communication, relationship-building, and organizational skills
• Target-driven with retention, upsell, cross-sell goals
• Salesforce used to manage data, analyze metrics, and support reporting
• Startup/tech experience is a plus
• SaaS sales experience is a plus
• Bachelor’s degree in Business Administration/Marketing or related field

Responsibilities

• Manage client relationships across your book from post-installation through contract lifecycle
• Build proactive client relationships focused on engagement, satisfaction, and retention
• Conduct QBRs, present performance insights, and deliver actionable recommendations
• Establish regular communication with onboarded clients and nearing renewal
• Identify and address risks early to reduce churn and improve retention
• Drive upsell and cross-sell opportunities with tailored solutions
• Monitor change-of-ownership contract processes to prevent account loss
• Use Salesforce to track activity, analyze metrics, and generate insights
• Collaborate with Operations, Sales, and Marketing to resolve client concerns
• Represent WithMe in client meetings and events as advocate

Skills

Client relationship management

Salesforce

Communication

Presentation skills

Upsell & cross-sell

Account management

Multifamily experience

Education

Bachelor’s degree in Business Administration/Marketing/related field

Tools

Salesforce

Job description

WithMe, Inc. delivers convenient technology-powered amenities to clients and their guests. On the forefront of innovation, we're a remote first company that emphasizes a healthy work/life balance. We are profitable, operate in all 50 states, and have been ranked as one of the 5000 fastest-growing private companies in the United States for three consecutive years. Watch our employee video to learn more about working at WithMe and discover why we were named a top employer by the National Apartment Association !

Meet our brands:

PrintWithMe makes printing convenient for everyone, everywhere. We're an automated printing solution found nationwide in coffee shops, co-working spaces, and multifamily apartment building locations.

SipWithMe is specialty coffee made simple. Our mission is to provide an innovative and cost-effective automated coffee solution for multifamily, coworking, and other business verticals.

WithMe, Inc. is actively scaling with many of the National Multifamily Housing Council Top 50 managers and owners in the country, including Lincoln Property Company, Greystar, Fairfield, Avenue5, and many others.

WithMe is seeking a Client Success Manager to build, manage, and grow client relationships across a dedicated book of business. In this high-impact, fully remote role, you’ll serve as the primary point of contact for clients from post-installation through the full lifecycle of the service contract. You will focus on proactive communication, consultative account management, retention, and long-term client satisfaction while identifying opportunities to drive growth through upsell and cross-sell strategies. This role also plays a key part in reducing churn, delivering strategic business reviews, and partnering cross-functionally to elevate the client experience.

What You’ll Do:

• Manage client relationships across your book of business from post-installation through contract lifecycle
• Build strong, proactive client relationships focused on engagement, satisfaction, and retention
• Conduct Quarterly Business Reviews (QBRs), present performance insights, and deliver actionable recommendations
• Establish regular communication cadences with newly onboarded clients and clients nearing renewal
• Identify and address risks early to reduce churn and improve retention
• Drive upsell and cross-sell opportunities by presenting tailored solutions and package enhancements
• Monitor change-of-ownership contract processes to help ensure smooth transitions and prevent account loss
• Use Salesforce to track client activity, maintain accurate records, analyze performance metrics, and generate insights
• Collaborate cross-functionally with Operations, Sales, and Marketing to resolve client concerns and escalations
• Represent WithMe in client meetings, conferences, and work events while serving as a strong client advocate

What You’ll Bring:

• Three (3) to five (5) years of experience in client success management, or account management
  • Experience in the multi-family segment is extremely helpful in this role
• Proven ability to build and maintain strong client relationships and resolve issues proactively
• Experience conducting welcome calls, client reviews, creating presentations, and delivering persuasive presentations
• Strong communication, relationship-building, and organizational skills
• A results-driven approach with a track record of supporting retention, upsell, and cross-sell goals
• Extensive experience using Salesforce to manage account data, analyze metrics, and support reporting
• Ability to manage multiple client accounts in a fast-paced, scaling environment
• Bachelor’s degree in Business Administration, Marketing, or a related field is strongly preferred, or equivalent experience
• Startup or technology-driven company experience is a strong plus
• SaaS sales experience is a strong plus

Full compensation packages are based on position location as well as candidate experience and qualifications.

This position will also qualify for annual bonus opportunity.

Base Salary Range

$73,000 - $90,000 USD

The Perks & Benefits for Full-Time Employees

By working at WithMe, Inc., you’ll be at the forefront of scaling a high growth, early stage company that's driving innovation.

• The majority of our roles offer a 100% remote work environment although some may require residence in a specific geographic location/region
• You’ll get some skin in the game with employee equity
• We stand behind our core values: Performance, Customer Obsession, Candor & Transparency and Respect
• There’s transparent communication from the top down
• You’ll have a collaborative, smart, and forward-thinking team to share ideas with
• You’ll have direct, meaningful impact as we scale
• There are fun and inspiring in-person team event opportunities

And we’ve got you covered on all of the most important benefits:

• Retirement plan with company match
• Life and disability plans
• FSA and HSA accounts
• Annual training and education allowance
• Flexible vacation for full-time salaried exempt employees and competitive paid time off for hourly nonexempt employees

Notice of Recording

WithMe, Inc. informs you that to maintain transparency and accuracy, all interviews may be audio and/or video recorded. This practice aims to improve our selection and evaluation procedures. Interviewees will be asked for consent to record. If declined, they can still participate, but it may limit comprehensive evaluation and/or add additional steps to the interview process. We appreciate your understanding and cooperation. Our commitment to transparency and excellence in our interview processes remains a priority.

Equal Opportunity Employer

WithMe, Inc. firmly believes in the importance of diversity and cares deeply about creating a more equitable world. We are an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sexual orientation, gender, gender identity, national origin, protected veteran status, disability status, or any other protected status under applicable laws.

Reasonable Accommodations

WithMe is committed to providing reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs. If you need assistance or accommodation during the application or interview process, please reach out to our recruiting team.

As part of our recruitment process, WithMe, Inc. collects and processes personal data relating to job applicants. We are committed to handling your personal information in a transparent, secure, and lawful manner. This data may include information you provide during the application process (e.g., contact details, work history, and references) as well as any additional information necessary to evaluate your candidacy.

Under the California Consumer Privacy Act (CCPA), California residents have specific rights regarding their personal information. These rights include the right to know what personal data is being collected, to request deletion of your data, and to opt out of the sale of your data. WithMe, Inc. does not sell any personal data of applicants or employees.

For more information about your rights and how we handle personal information, please refer to our Privacy Policy .