Client Success Executive

Centivo; United States; Remote; USD 140,000 - 190,000; Full time

Job summary

Centivo is seeking a Senior Client Success Executive who will serve as the primary strategic advisor for national self-funded employer clients, partnering with their executive teams to ensure renewal success and measurable plan performance.

You will lead cross-functional collaboration, present renewal results with analytics, and advocate for the client across product, clinical, and operations teams to strengthen relationships and drive long-term value.

Qualifications

• 10 years of health plan or employee benefits experience with exposure to large, self-funded employer accounts.
• 7 years in client success, account management, or client-facing consulting roles.
• Proven track record of retaining and growing complex, high-revenue employer relationships.
• Deep knowledge of self-funded health plan administration, TPA operations, and claims management.
• Strong executive presence with ability to engage C-suite and VP-level stakeholders.

Responsibilities

• Serve as the primary executive point of contact and trusted advisor for a portfolio of large, national self-funded employer clients
• Build and maintain multi-threaded relationships across client organizations including C-suite and VP-level HR and Benefits leaders
• Lead end-to-end renewal strategy, developing client-specific approaches that demonstrate measurable plan performance
• Design and deliver executive-level renewal presentations and business reviews using claims analytics and clinical outcomes
• Orchestrate a high-touch service experience by coordinating across internal teams and vendor ecosystems
• Oversee the identification and resolution of high-stakes client issues such as claims discrepancies and member escalations
• Drive a data-informed account management approach using plan analytics and population health trends
• Champion the client's voice internally across product, clinical, and operations teams

Skills

Executive presence

C-suite engagement

Client relationship management

Strategic renewal planning

Healthcare/Benefits knowledge

Education

Bachelor's degree or equivalent experience

Tools

Excel

PowerPoint

Job description

Responsibilities

• Serve as the primary executive point of contact and trusted advisor for a portfolio of large, national self-funded employer clients
• Build and maintain multi-threaded relationships across client organizations including C-suite and VP-level HR and Benefits leaders
• Lead end-to-end renewal strategy, developing client-specific approaches that demonstrate measurable plan performance
• Design and deliver executive-level renewal presentations and business reviews using claims analytics and clinical outcomes
• Orchestrate a high-touch service experience by coordinating across internal teams and vendor ecosystems
• Oversee the identification and resolution of high-stakes client issues such as claims discrepancies and member escalations
• Drive a data-informed account management approach using plan analytics and population health trends
• Champion the client's voice internally across product, clinical, and operations teams

Requirements

• Bachelor's degree or equivalent experience
• 10 years of health plan or employee benefits experience with exposure to large, self-funded employer accounts
• 7 years in client success, account management, or client-facing consulting roles
• Proven track record of retaining and growing complex, high-revenue employer relationships
• Deep knowledge of self-funded health plan administration, TPA operations, and claims management
• Strong executive presence with ability to engage C-suite and VP-level stakeholders

Preferred Qualifications

• Familiarity with value-based care, ACO-based plan models, or primary care-centered benefit design
• Advanced proficiency in Microsoft Office, specifically Excel and PowerPoint
• Comfort with data visualization and analytics platforms

About the Company

Centivo is an innovative health plan for self-funded employers on a mission to bring affordable, high-quality healthcare to the millions who struggle to pay their healthcare bills. Anchored around a primary care based ACO model, Centivo saves employers 15 to 30 percent compared to traditional insurance carriers.