CLIENT SUCCESS DIRECTOR- TEXAS

Compass Group USA; College Station (TX); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Job summary

SSC Services for Education, part of Compass Group USA, seeks a Client Success Director to drive growth and retention across a multi-site account in Texas. You will govern contracts, strengthen client relationships, and lead governance programs with operational leadership.

The ideal candidate brings 5+ years in program management, strong communication, and a proven ability to lead cross-functional teams and continuous improvement initiatives. Travel up to 75% is required.

Qualifications

• Bachelor’s degree preferred or equivalent experience with 5+ years in program/project management; Facilities Management experience is a plus.
• Strong communication and collaboration skills across multi-level stakeholders.
• Willingness to travel up to 75% as part of the role.

Responsibilities

• Manage Account contractual governance program and communication including KPI reporting and governance meetings.
• Develop and manage client stakeholder engagement strategies for the account.
• Conduct regular pulse check interviews with key client and end-user stakeholder groups.
• Develop, document and facilitate annual account continuous improvement plans with leadership.
• Lead change management initiatives to evolve field operations in line with client priorities.
• Develop and lead KPI and governance training programs for operations teams.

Skills

Program management

Change management

Stakeholder engagement

Cross-functional collaboration

Education

Bachelor's degree or equivalent experience

Job description

SSC

Position Title:CLIENT SUCCESS DIRECTOR- TEXAS

SSC Services for Educationis known for our expertise, commitment, and value; and we at SSC truly believe that our people are our greatest asset. By utilizing our associates’ knowledge and experience alongside SSC’s extensive training, providing supportive management, and offering unparalleled wage and benefit packages as well as career advancement opportunities, we have developed a workforce that differentiates us from our competitors.

SSC Services for Education isa Nationwide Best in Class Facility Service Provider. As a member of Compass Group, North America, we want you to be as great as you can be. We empower our associates to direct their own future, keeping them confident that we support them every step of the way. As a result, our associates embody greatness through their actions, natural passion for quality, and a can-do attitude. The opportunity for greatness is real at SSC and throughout the Compass world.

Job Summary

As aClient Success Director,you will drive SSC’s growth and retention by managing contractual performance, governance and client relationships at a multi-site account. Working closely with operational leadership and support teams, you will ensure seamless program execution, contractual compliance and client satisfaction. The ideal candidate has experience leading complex governance programs, excellent communication skills, and the ability to foster meaningful relationships across multi-level stakeholder groups, both internal and client.

Key Responsibilities:

• Manage Account contractual governance program and communication including coordination of required KPI reporting, operational reporting and performance meetings
• Develop and manage comprehensive client stakeholder engagement strategy for Account, inclusive of multi-level communication and feedback mechanisms
• Conduct regular pulse check interviews across key client and end-user stakeholder groups, functioning as client advocate and point of escalation in partnership with operational leadership
• Develop, document and facilitate annual account continuous improvement and stakeholder management plans in partnership with account leadership
• Lead account continuous improvement and change management initiatives aimed at streamlining and evolving field operations in alignment with client priorities
• Develop and lead KPI and governance training programs for operations teams to facilitate a culture of data-driven performance management and continuous improvement

Preferred Qualifications:

• Bachelor’s degree preferred or equivalent experience with 5+ years in program/project management; Facilities Management experience is a plus.
• Consistent record developing client strategies, implementing cross-functional processes and change management initiatives, and solving problems in evolving environments.
• Collaboration skills to engage stakeholders and drive complex change and continuous improvement initiatives.
• Expertise in crafting comprehensive project plans, process maps, standard operating procedures, client contractual reporting documents and presentations with attention to detail.
• Self-motivated with strong prioritization, decision-making, and time management skills.
• Travel required up to 75%

SSC is a member of Compass Group USA.

Associates at SSC are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_SSC.pdf

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

SSC maintains a drug-free workplace.