Client Success Director-Remote

Vee Healthtek, Inc.; United States; Remote; USD 150,000 - 190,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k Match

PTO + Holidays

Tuition Reimbursement

Volunteer Days

Job summary

Vee Healthtek, Inc. is seeking a Client Success Director to lead sales efforts for outsourced healthcare BPO services. You will drive the full sales cycle, engage C-level clients, and build long-term relationships to achieve revenue growth.

The role requires 5+ years in BPO sales, consultative selling, and exceptional communication. Travel up to 70% and a home-office setup are expected, with a focus on expanding the company’s healthcare client base.

Qualifications

• Minimum 5 years’ experience in BPO Sales/Account Management.
• Consultative selling experience required.
• Excellent communication and presentation skills; able to engage with C-level executives.

Responsibilities

• Own and manage the full sales cycle from lead generation to closing.
• Develop strategic plans to meet or exceed sales targets and expand the client base.
• Lead executive-level discussions, present proposals, and negotiate SLAs and contracts.
• Collaborate with internal teams to deliver compelling value propositions and case studies.

Skills

BPO sales

Consultative selling

C-level communication

Project management

Sales targets

Education

Bachelor's degree mandatory

MBA preferred

Job description

Vee Healthtek is one of the fastest growing companies in America offering outsourced services to the healthcare market in the US. The Client Success Director plays an important role within a high-performing, fast-paced sales organization. The primary purpose of this role is to sell BPO services to established healthcare Provider clients.

The successful candidate will manage all aspects of the sales process from lead identification through qualification, objection handling and closing. We are looking for a high-achieving sales professional to help the company meet its ambitious customer acquisition and revenue growth objectives.

This individual needs to be able to function in a team environment with multiple internal constituencies, abstract and fluid environments, and simultaneous deadlines. The position requires a solid understanding of the consultative sales process and must be able to lead executive-level decision makers through the sales process from the qualification stage through contract closing.

Major Responsibilities:

Duties included, but are not limited to:

• Own and meet/exceed sales targets within assigned territory and accounts
• Develop and execute strategic plan to achieve sales targets and to expand the company’s client base
• Define, plan and implement sales strategies for new business opportunities
• Consult with clients to understand their business needs and objectives
• Communicate effectively the value proposition through proposals and presentations
• Build and maintain strong, long-lasting customer relationships by providing thought leadership
• Understand market landscapes and trends, reporting on the forces that shift tactical budgets and strategic direction of accounts
• Submit weekly business summaries and goals
• Prepare business case presentations for new opportunities in the market
• Prepare RFIs, RFPs and RFQs and negotiate SLAs
• Develop re-usable components and repository of case studies, proposals, customer testimonials
• Perform competition mapping and competition analysis
• Work closely with the back-office sales team to generate new clients
• Such other duties/responsibilities as may be assigned to Employee from time to time by the Company and/or its officers

Minimum Requirements (Include education, experience, special skills, and licenses or certifications required):

• Minimum 5 years’ experience in BPO Sales/Account Management
• Consultative selling experience
• MBA preferred; Bachelors mandatory
• BPO experience with Indian companies preferred
• Experience in selling into the healthcare market preferred

Essential Functions:

• At ease with C-Level executives
• Excellent communication/presentationskills
• Ability to manage several projects simultaneously
• Comfortable with working in a global and multi-cultural environment
• Collaborative and team player
• Flexibility and adaptability

Travel Requirements/Time:

• Home office-based position with the ability to travel up to 70% of the time.
• Near a major airport

Salary:

• $150k-$190k depending on experience + Commissions +Discretionary Annual Increases

Benefits:

• Medical, Dental, Vision, 1st of the month following 30-days worked
• 401k Match after 6-months
• PTO plus Paid Holidays
• Volunteer Days Off, Tuition Reimbursement and Matching Gift D