Client Success Director, Alpha - $200,000/year USD

Crossover; Miami (FL); On-site; USD 200,000 - 250,000; Full time

Benefits offered by this job

On-site work

Relocation assistance

W2 employment

Job summary

Alpha School is hiring for a parent-facing leadership role across multiple on-site campuses. You will own every family relationship on campus, handle difficult conversations, and uphold the school's model with clear, reasoned responses.

As the parent-facing co-leader with Guides, you align before and after sensitive talks, protect coaching relationships, and take family issues off their plates to keep students supported.

Responsibilities

• Own every family relationship on campus and lead hard conversations to resolve concerns.
• Partner with Guides as parent-facing co-leader, aligning sensitive talks and protecting coaching relationships.
• Make real-time decisions in ambiguous student and family situations, escalating high-risk issues when needed.
• Build campus community through traditions, parent networks, and local partnerships.
• Drive growth or retention goals for your campus phase and manage admissions handoffs.

Job description

\"Alpha School students, on average, experience 2.4 to 2.6 times the academic growth of traditional school students\"- Forbes

Alpha is hiring.

• On-site (multiple cities - see Requirements)


• W2 Employee


• $200K/yr, with Park City at $250K/yr


• Relocation assistance available

Most schools have someone whose job is keeping parents happy. Alpha needs someone parents trust. That is a different job and a harder one: you will tell these families no, and they will think more of you for it.

You’ll be the person families call when something feels off, when they’re uncertain, or when they want to share a moment they know you’ll understand. You’ll know each family well enough to anticipate what they need before they ask. You’ll also be the person who says no when the answer is no: clearly, with the reasoning, without flinching. Roles that trade hard conversations for short-term satisfaction build polite, fragile communities. This one builds committed ones.

You won’t do it alone, and you won’t do it around the Guides who mentor these students. You are the parent-facing side of a leadership partnership with your Guides: aligned with them before and after every sensitive conversation, protective of their authority with students, and willing to take family issues off their plate so they can coach. Ambiguous situations land on you. A student incident, a conflict between families, a decision you have to make on the spot with incomplete information. You decide, and you own the outcome.

What you own beyond that depends on where your campus is in its life. At a launch or under-enrolled campus, you own school growth. At a mature campus with dedicated admissions staff, you concentrate on retention, referrals, and the depth of the community. Same role, different center of gravity, and it can shift as the campus matures.

Alpha isn’t a traditional school. Students finish core academics in two hours a day using AI-powered apps, then spend the rest of their time on public speaking, critical thinking, and real-world projects. No lectures. No busywork. Top 1% results nationwide. The families who choose it are paying for something they believe in, and belief needs tending. You’ll carry that conversation with every family, through every doubt, for as long as their child is enrolled.

If defending an unconventional model to sophisticated skeptics sounds like a burden, this role isn’t for you. If it sounds like the most interesting conversation you could be having, keep reading.

What You Will Be Doing

• Serve as the single owner of every family relationship on campus, and lead the hard conversations. Find the real concern, deliver a clear decision, hold it, and follow through until it stays resolved. This is also where you defend Alpha's model through screen-time worries, skeptical relatives, and moments of doubt.


• Operate as the parent-facing co-leader alongside your Guides. Align before and after sensitive conversations, protect the coaching relationship they hold with students, take family issues off their plate, and make sure families always know who owns what.


• Make the real-time calls in ambiguous student and family situations, and route child-safety, legal, and high-risk matters through the correct escalation path immediately. Telling those two apart on the spot is the judgment this job turns on.


• Build the community: campus traditions, parent networks, and local partnerships, each with a defined outcome behind it, plus the trusted parent champions who become the campus’s most credible voice.


• Own the growth contribution your campus phase calls for, against outcomes agreed up front and tracked as the campus changes. At a launch or under-enrolled campus, that means developing local demand and personally owning admissions follow-through to enrollment. At a mature campus it means retention, referrals, and clean handoffs to admissions.