Client Success Consultant

ww; United States; Remote; USD 42,000 - 66,000; Full time

Job summary

ww is seeking a proactive Client Success Coordinator to support account growth and deliverables across employer and health plan accounts. You will collaborate with Client Success Managers, gather results, and prepare polished materials for reviews while improving reporting with analytics partners.

The role emphasizes organization, planning, and clear communication in a fast-paced, distributed environment. You will manage CRM data and help coordinate new launches with internal teams.

Qualifications

• Bachelor’s degree and 1–3 years of related experience in marketing, sales, client success, project coordination, or wellness.
• Strong organization, prioritization, time management, and attention to detail in a deadline-driven environment.
• Proactive and able to progress toward business goals with limited supervision.
• Collaborative approach to building relationships with internal and external partners.
• Strong written and verbal communication, planning, and scheduling skills.
• Comfort working in a fast-paced, distributed environment; experience with Google Workspace and tools such as HubSpot, Looker, or Jira.

Responsibilities

• Provide flexible support for account growth priorities and help Client Success Managers complete client deliverables.
• Gather client results and help prepare polished materials for quarterly and annual reviews.
• Work with subject matter and data analytics partners on improved reporting.
• Create tailored marketing asset packets to support client marketing plans.
• Help coordinate new client launches or relaunches and resolve account issues with internal teams.
• Keep CRM account records complete and current while supporting process documentation and improvement.

Skills

Excellent organizational skills

Time management

Attention to detail

Proactive and self-directed

Collaborative teamwork

Written and verbal communication

Planning and scheduling

Distributed environment experience

Education

Bachelor's degree

Tools

Google Workspace

HubSpot

Looker

Jira

Job description

Role overview

Support client success teams serving employer and health plan accounts through reporting, marketing materials, project coordination, and day-to-day account support. You’ll work with Client Success Managers and internal partners to keep deliverables moving, present program results clearly, and maintain accurate account information.

Responsibilities

• Provide flexible support for account growth priorities and help Client Success Managers complete client deliverables.
• Gather client results and help prepare polished materials for quarterly and annual reviews.
• Work with subject matter and data analytics partners on improved reporting.
• Create tailored marketing asset packets to support client marketing plans.
• Help coordinate new client launches or relaunches and resolve account issues with internal teams.
• Keep CRM account records complete and current while supporting process documentation and improvement.

Requirements

• Bachelor’s degree and one to three years of related experience in areas such as marketing, sales, client success, project coordination, or wellness.
• Strong organization, prioritization, time management, and attention to detail in a deadline-driven environment.
• Proactive and able to make progress toward business goals with limited supervision.
• Collaborative approach to building relationships with internal and external partners.
• Strong written and verbal communication, planning, and scheduling skills.
• Comfort working in a fast-paced, distributed environment; experience with Google Workspace and tools such as HubSpot, Looker, or Jira.