Client Success & Benefits Programs Manager

Empyrean; Houston (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Empyrean is seeking a Client Service Manager in Houston to oversee client satisfaction, relationships, and resources for aligned clients. You will lead a team of Business Analysts and manage benefits administration delivery to ensure profitability for the Client Service Group.

The role requires strong project management skills, excellent communication, and the ability to coordinate across administrative and Shared Services teams. On-site work in Houston is expected.

Qualifications

• Bachelor’s degree preferred but not required.
• 2+ years of project management experience managing multifaceted projects and teams.
• Previous benefits administration and client consulting experience.
• Advanced knowledge of benefits administration, products and services, operations, and delivery.
• Knowledge of requirements gathering and translating to JIRA tickets.

Responsibilities

• Build and manage trusted client partnerships; manage client satisfaction.
• Create and manage client Open Items List, Project Plan, Open Enrollment, and all other projects.
• Ensure integration between administrative and Shared Services teams (COBRA, BPSS, Service Center).
• Ensure quality delivery of all services per the client’s Statement of Work.
• Manage client Profit & Loss results; support revenue targets.

Skills

Communication skills

Project management

Client relationship management

Resource planning

Negotiation

Coaching/mentoring

Education

Bachelor’s degree preferred

Experience in analytics/HR/benefits administration

Tools

JIRA

Job description

Empyrean is seeking a Client Service Manager in Houston to oversee client satisfaction, relationships, and resources for aligned clients. You will lead a team of Business Analysts and manage benefits administration delivery to ensure profitability for the Client Service Group.

The role requires strong project management skills, excellent communication, and the ability to coordinate across administrative and Shared Services teams. On-site work in Houston is expected.