Client Specialist

First Horizon Bank; Raleigh (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical with wellness incentives

Dental and vision

HSA with company match

Tuition reimbursement

401(k) with 6% match

Maternity and parental leave

Mentor program

Job summary

First Horizon Bank is seeking a detail-oriented professional to provide Commercial Lending Support on site in Raleigh, NC. You will review, fund, and process commercial loans, maintain files, and assist Relationship Managers with portfolio coordination.

The role requires a high school diploma or GED with 2–4 years of experience, strong paperwork skills, and the ability to handle loan documentation, disclosures, and customer inquiries. On-site work and cross-functional collaboration are essential.

Qualifications

• Moderate complex clerical tasks related to loan processing and documentation.
• Ability to review and fund loans and compute basic loan items.
• Assist Relationship Managers with loan closings and ongoing monitoring.

Responsibilities

• Provide Commercial Lending Support to Commercial Relationship Managers.
• Review and fund loans and maintain loan records.
• Process and administer commercial loans, notices, and periodic reports.
• Assist with loan disbursement, collateral, and documentation.
• Answer client inquiries on bank products, services, and policies.

Skills

Commercial Lending

Loan Processing

Customer Service

Education

High school diploma or GED

2-4 years experience

Job description

Job Description

Location: On site at location listed in job posting

Summary: Supports the clients and sales staff by performing moderate complex daily clerical functions to maintain the office and document processing.

Essential Duties And Responsibilities

• Provide Commercial Lending Support to Commercial Relationship Managers
• Review and Fund Loans
• Processes and administers commercial loans. Records new loans, establishes relevant files, processes loan payments and maintains loan records.
• Obtains credit information and ensures sufficient loan collateral.
• Calculates loan items and charges such as interest and payments.
• Assists lending officers in activities such as disbursement of funds and extension of new loans.
• Answers client inquiries on bank products, services, accounts and policies; opens new accounts; promotes cross-selling; researches and corrects account discrepancies.
• Prepares loan documents, notices, and periodic loan reports.
• Assist with maintaining Relationship Managers portfolios - clear loan, collateral and deposit exceptions, credit exceptions, assist with past dues
• Be able to identify clients' operational need and bank products/services to meet these needs and establish proficiency.
• Provide assistance to the bank's clients in all areas of the clients' relationship with the bank, including loans, deposits, and other bank services
• Authorize payment and fees of commercial client overdrafts
• Approve and process commercial client's withdrawals on lines of credit
• Communicate with clients, attorney's, insurance companies, title companies, and various other professionals
• Assist in ordering appraisals, flood determinations, UCCs and familiar with OFAC
• Work closely with Bankers, Underwriters, Loan Closers, Loan processing and legal documentation areas to ensure satisfactory closing of loans to clients with supervision
• Train on loan documentation/funding, LaserPro, and basic understanding of attorney prepared documents
• Work closely with Bankers, Underwriters, and loan operations to ensure satisfactory on-going monitoring of loans to clients with supervision
• Work closely with Bankers, Treasury Management, and deposit operations to ensure satisfactory on-going monitoring of depository/Treasury Management accounts/services to clients
• Process wire requests for clients.
• Assist other AAs and other departments with administrative support when needed
• Performs all other duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the knowledge, skills, and/or abilities required in this position:

• High school diploma or GED and 2-4 years of experience or equivalent combination of education and experience

About Us

First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com .

Benefit Highlights

• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.