Client Specialist

Nexthink; Massachusetts; Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Unlimited vacation

Hybrid work model

401(k) plan with company matching

Paid leave for caregivers

Job summary

Nexthink, headquartered in Massachusetts, is looking for an Account Executive to help IT leaders shift to proactive management of digital employee experience. This role requires engaging with large organizations and building a strong pipeline of accounts.

The ideal candidate has 2+ years in SaaS sales, strong relationship-building skills, and the ability to effectively communicate value. This position includes competitive benefits, a hybrid work model, and unlimited vacation.

Qualifications

• 2+ years of SaaS sales experience, ideally in a closing role.
• Proven track record of pipeline generation and quota achievement.
• Confidence engaging IT and business stakeholders.

Responsibilities

• Build and grow new business across organizations with 5,000–10,000 endpoints.
• Develop a strong pipeline of target accounts.
• Lead high-quality discovery with IT and Operations leaders.

Skills

SaaS sales experience

Pipeline generation

Relationship-building skills

Communication skills

CRM hygiene

Sales cadence optimization

Tools

Microsoft Office

Sales tools

Job description

As the leader in Digital Employee Experience, Nexthink gives enterprises real-time visibility into how employees experience technology across devices, applications, networks, and digital workflows. Our platform helps IT teams move from reactive support to proactive, automated experience management: seeing issues, diagnosing root causes, fixing problems at scale, and increasingly using AI to deliver faster, more intelligent outcomes for employees. Nexthink describes its platform as a unified DEX data and automation layer with AI-powered IT agents and Spark, built to help teams decide, design, automate, and resolve employee issues instantly.

This is a rare opportunity to sell into a market that is still expanding, highly relevant to every CIO, and increasingly central to how enterprises think about productivity, AI adoption, employee experience, and operational efficiency. Nexthink has been recognized as a category creator and global leader in DEX, with recent investment activity valuing the company at $3 billion.

Nexthink is redefining how IT teams understand and improve the daily digital experience of their employees. For organizations, the pressure is real: hybrid work, application sprawl, device performance issues, rising ticket volume, and growing expectations from employees who expect technology to “just work.”

That is where Nexthink comes in.

As an Account Executive, you will help IT leaders move from reactive troubleshooting to proactive experience management. You will show customers how Nexthink gives them real-time visibility, actionable insights, and automation to improve employee productivity, reduce friction, and deliver measurable business value.

This is an ideal role for a seller who is ready to move beyond transactional sales and own a territory with real growth potential.

What you will do

• Build and grow new business across organizations with 5,000–10,000 endpoints.
• Prospect, qualify, and develop a strong pipeline of target accounts.
• Lead account planning focused on customer pain, business outcomes, and measurable value.
• Run high-quality discovery with IT, Digital Workplace, End User Computing, Service Desk, and Operations leaders.
• Coordinate internal resources across pre-sales, professional services, customer success, marketing, and partners.
• Build trust with customers by becoming a credible advisor on Digital Employee Experience.
• Manage both tactical opportunities and larger strategic deals within your territory.
• Work with Nexthink partners to strengthen account coverage and customer impact.
• Lead negotiations, pricing strategy, and contract management with a win-win mindset.
• Maintain accurate quarterly and annual forecasts.
• Live our values: We are one team. We are positive. We keep growing. We get things done.

What makes you a strong fit

• 2+ years of SaaS sales experience, ideally in inside sales, commercial sales, or a closing role.
• Proven track record of pipeline generation, opportunity creation, and quota achievement.
• Strong prospecting discipline and experience optimizing sales cadences.
• Ability to sell business value, not just product features.
• Confidence engaging IT and business stakeholders.
• Excellent relationship-building and communication skills.
• Strong CRM hygiene and forecasting discipline.
• Comfortable using Microsoft Office and modern sales tools.
• Ability to quickly learn Nexthink’s platform, the DEX category, and customer use cases.
• Positive, resilient, curious, and motivated by growth.

Why this role is exciting

This segment is full of companies that are mature enough to feel the pain of digital complexity, but agile enough to move fast when they see value. You will have the chance to open new accounts, shape customer thinking, and help IT leaders prove their impact on employee productivity.

Total Rewards @ Nexthink

At Nexthink, we offer one of the most comprehensive and generous benefits plans. Your totalrewards compensation package includes base salary and may also include a commission or performance bonus plan. We provide our US employees with 100% covered company benefits that consist of health, dental, vision as well as access to life insurance, long-term disability, and accidental death/personal loss coverage.

In addition, we offer:

• Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer), 11 company-paid holidays, and 3 extra days for volunteering.
• Hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration.
• Free access to professional training platforms to explore your interests and enhance your skills.
• Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers.
• Plan for the future with a 401(k) plan featuring up to 4% company matching contributions, vesting immediately, to grow your retirement savings.
• Bonuses for referring successful hires after three months of continuous employment.

Base salary ranges are determined by country, role, level, experience, and skills. The range displayed on each job posting reflects Nexthink’s good faith determination of the minimum and maximum targets for new hire salaries across all US locations. Individual pay is determined by related factors, including job skills, experience, and relevant education or training, which may impact a final offer. Your Talent Acquisition Partner can share more about the specific salary range during the hiring process.