Client Specialist

Baird; Chapel Hill (NC); On-site; USD 55,000 - 85,000; Full time

Job summary

Baird in Chapel Hill, NC seeks a Client Specialist to support Financial Advisors by coordinating onboarding, handling client communications, and managing account operations. You’ll help organize client events and keep CRM and schedules on track.

The role requires 2+ years of relevant experience, securities licenses (SIE, Series 7, and 66/63 and 65), strong MS Office skills, and excellent communication. A Bachelor’s degree is preferred.

Qualifications

• 2+ years of prior industry and/or administrative work experience.
• Active Securities Industry Essentials (SIE) Exam, Series 7, and Series 66 or Series 63 and Series 65 licenses.
• Proficient in Microsoft Office suite (Word, Excel, PowerPoint) with the ability to learn and effectively navigate Baird’s Private Wealth Management technology platforms.
• Excellent verbal and written communication skills; ability to adeptly exchange ideas and information.
• Detail oriented with an emphasis on accuracy.
• Strong organizational skills – consistent ability to prioritize workflow of team to achieve specific goals in a timely manner.
• Understands compliance regulations and correspondence policies. Maintains client confidentiality in all situations.
• Good analytical and critical problem-solving skills.
• Bachelor’s degree preferred, not required.

Responsibilities

• Onboard clients coordinating onboarding, manage prospect pipeline, assist with proposal generation, prepare new account paperwork, open accounts, transition assets to Baird and establish ongoing communication/client service plans.
• Leverage partnership with Baird’s Corporate Resource Groups to provide wealth management solutions to clients.
• Answer all incoming calls; manage client needs and inform Financial Advisor of actions taken.
• May schedule client appointments and/or conference room for appointments.
• Assemble/generate materials for client meetings.
• Understand and ensure business adherence with firm and financial industry regulatory policies.
• Maintain Client Relationship Management (CRM) system for Financial Advisor(s) and leverage it to manage client relationships through mailings, reporting, and more.
• Organize seminars and client events; develop client lists, design material, coordinate Presentations, and follow up with clients.
• Seek ways to enhance advisor business effectiveness and marketability.
• Initiate and complete all transactions to fully service client accounts including paperwork and communications.
• Enter security orders per Financial Advisors’ instructions or client direction.
• Provide back-up to other teams and the branch when necessary.
• Proactively review investment opportunities and notify Advisors to take action to drive business.

Education

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

About the Role:

As a Client Specialistat Baird, you’ll play a pivotal role in delivering outstanding client service and operational support to one or more Financial Advisors. You’ll be at the heart of the client experience—coordinating onboarding, managing communications, supporting account operations, and helping organize impactful client events. Your work will directly contribute to the success of Baird’s Private Wealth Management business, where true wealth management means understanding each client’s unique vision and tailoring solutions to help them succeed.

Check out this video to learn more about the day in the life of our Client Assistants and Client Specialists!

The Impact You’ll Make:

• Responsible for client onboarding coordination, which includes managing Financial Advisor(s) prospect pipeline, assisting with proposal generation, preparing new account paperwork, opening accounts, transitioning new assets to Baird and establishing an ongoing communication/client service plan.
• Gain knowledge of and leverage partnership with Baird’s Corporate Resource Groups to provide the best wealth management solutions to clients.
• Answers all incoming phone calls and handles as appropriate. Manages client needs where possible and advises Financial Advisor of action taken.
• May schedule client appointments and/or conference room for appointments.
• Assemble/generate materials including paperwork and reports for client meetings.
• Understand and ensure business adherence with firm and financial industry regulatory policies.
• May manage FA and Team’s social media presence (website, LinkedIn, X, etc.).
• Maintain Client Relationship Management (CRM) system for Financial Advisor(s), as well as leverage the platform to manage the client relationship through mailings, reporting, e-mail tracking, and more, with the goal of implementing well-defined client service models.
• May organize and coordinate seminars and client events at the direction of Financial Advisor(s). Develops client lists, designs material and seminar/meeting content, coordinates PowerPoint presentations and follows through with client contact.
• Seek ways to enhance FA(s) business effectiveness and marketability.
• Initiates and completes all transactions required to fully service client accounts i.e. paperwork, correspondence, client request fulfillment and special projects as needed.
• May enter security orders including stocks, bonds, fixed income, options, annuities and other investment vehicle orders per Financial Advisors’ instructions or upon client’s verbal direction.
• May also provide back-up to other teams and the branch when necessary, as well as perform other duties and special projects as necessary.
• Proactively review investment opportunities on a daily basis & notify Financial Advisor(s) to take action on those opportunities with the goal of driving the Financial Advisors’ business. Specifically, this may include funds available/money line, maturing securities, reorg items, and previous days’ activities.

What You’ll Bring to Baird:

• 2+years of prior industry and/or administrative work experience.
• Must have Active Securities Industry Essentials (SIE) Exam, Series 7, and Series 66 or Series 63 and Series 65 licenses.
• Proficient in Microsoft Office suite (Word, Excel, PowerPoint) with the ability to learn and effectively navigate Baird’s Private Wealth Management technology platforms.
• Excellent verbal and written communication skills; ability to adeptly exchange ideas and information.
• Detail oriented with an emphasis on accuracy.
• Strong organizational skills – consistent ability to prioritize workflow of team to achieve specific goals in a timely manner.
• Understands compliance regulations and correspondence policies. Maintains client confidentiality in all situations.
• Good analytical and critical problem-solving skills.
• Bachelor’s degree preferred, not required.

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Baird is committed to diversity and provides employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, citizenship, national origin, age, disability, military service, veteran status, sexual orientation, gender identity or expression, genetic information, or any other status protected by law.