Client Solutions Strategist, Ad-Sales - Mexico

TikTok; Los Angeles (CA); On-site; MXN 700,000 - 1,100,000; Full time

Job summary

TikTok is seeking a Client Solutions domain specialist in Mexico City to remove execution bottlenecks, accelerate adoption of advanced advertising and measurement solutions, and elevate technical depth across Client Solutions. The role bridges Sales, CS Leads, CSMs, Product, Measurement, and Engineering to scale complex solutions for priority verticals and accounts.

You will work with a multidisciplinary team to drive adoption, build enablement, and shape strategic revenue growth through

Qualifications

• Experience in digital advertising, account management, media planning, or consulting.
• Strong analytical skills with the ability to interpret data and translate insights into actionable recommendations.
• Excellent communication and stakeholder influence, both verbal and written.
• Experience managing performance campaigns on digital platforms.
• Knowledge of measurement strategies and incrementality frameworks.
• Fluent in translating technical language for non-technical audiences.

Responsibilities

• Own subject matter expertise across strategic solution domains (Levers).
• Design scalable frameworks, playbooks, and standards to improve solution adoption and execution quality.
• Escalation point for advanced technical strategy, measurement, and attribution flows.
• Drive adoption of advanced TikTok products and alpha/beta solutions for key accounts.
• Collaborate with CS leads and account teams on strategic planning and growth opportunities.
• Lead workshops with clients and agencies on measurement maturity, audience signals, and full-funnel activation.
• Translate product updates into enablement for commercial teams and provide best practices.
• Build vertical narratives, benchmarks, and case studies to support scalable client strategies.
• Identify blockers and drive cross-functional resolution with PSO, MarSci, ADEX, and SE teams.
• Improve technical capabilities through trainings, QA, and ongoing coaching for CS teams.
• Support strategic revenue growth through upsell opportunities tied to advanced solutions.

Skills

Digital advertising

Account management

Media planning

Consulting

Data analytics tools

Verbal & written comms

MMP integrations

Reporting

Tools

MMP integrations

Reporting

Job description

Responsibilities

About the team: The Client Solutions team is responsible for leading the development of TikTok’s commercial and solutions strategy in the South Cone region, ensuring alignment with global directives while adapting them to the specific needs and dynamics of markets.

The team focuses on delivering customized 1:1 solutions for clients, working both reactively, when responding to specific client briefings, and proactively, by identifying business opportunities in collaboration with the Sales team. We are responsible for overseeing and managing the development of the Levers Strategy, including its goals, targets, and product focus areas, fully aligned with the team's global direction and adapted to regional needs.

We operate in close partnership with the Industry Ops LATAM team and collaborate with cross-functional teams such as GBM and GMPT, with a shared focus on building strong governance and scalable best practices across the Global Business Solutions (GBS) organization.

About the role: You will act as the team’s domain specialist to remove execution bottlenecks, accelerate adoption of advanced advertising and measurement solutions, and elevate technical and strategic depth across Client Solutions. The role bridges Sales, CS Leads, CSMs, Product, Measurement, and Engineering teams to scale complex solutions across priority verticals and accounts.

Responsibilities:

• Own subject matter expertise across strategic solution domains (Levers) such as Apps, Measurement, Signals, SKAN, Leads, Branding, TTS, Catalog, or Commerce solutions.
• Partner with CS Leads to design scalable frameworks, playbooks, and operational standards that improve solution adoption and execution quality across the team.
• Act as the escalation point for advanced technical strategy, troubleshooting, attribution flows, signal quality gaps, pixel/app events, MMP integrations, and measurement architecture.
• Drive penetration of advanced TikTok products and alpha/beta solutions by identifying high-potential accounts and building activation strategies.
• Collaborate with CSMs on account-level strategic planning, media architecture, optimization recommendations, and growth opportunities for complex advertisers.
• Lead consultative workshops with clients and agencies focused on measurement maturity, attribution, creative strategy, audience signals, app growth, or full-funnel activation.
• Translate product and engineering updates into actionable enablement for commercial teams, including best practices, technical guidance, and implementation recommendations.
• Build and maintain verticalized solution narratives, benchmarks, and case studies to support scalable client-facing strategies.
• Identify recurring operational or technical blockers and work cross-functionally with PSO, MarSci, ADEX, and SE teams to drive resolution and process improvement.
• Improve organizational technical capabilities through trainings, certification programs, office hours, QA reviews, and ongoing coaching for CS teams.
• Support strategic revenue growth initiatives by influencing upsell opportunities tied to advanced solutions adoption and performance improvement.

Qualifications

Minimum Qualification(s)

• Years of experience in digital advertising, account management, media planning, or consulting.
• Strong analytical skills with the ability to interpret data and translate insights into actionable recommendations, advanced knowledge around Data Analytics Tools.
• Strong verbal and written communication skills, with the ability to effectively translate technical language to non-technical stakeholders
• Experience managing performance campaigns on digital platforms.
• Strong experience with MMPs' integrations and reporting
• Demonstrated knowledge with measurement strategies and incrementality frameworks
• Excellent communication and presentation skills, with the ability to build relationships and influence stakeholders.

Preferred Qualification(s)

• Ability to influence multiple client accounts in a fast-paced environment
• Experience working with global partners in different time zones & cultures
• Strong problem-solving mindset with the ability to manage complex strategic projects.
• Experience working with large advertising platforms, media agencies, or technology companies.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request