Client Solutions Specialist I

Truist; Richmond (VA); On-site; USD 46,000 - 56,000; Full time

Job summary

Truist Financial Corporation in the United States seeks a collections professional to recover delinquent accounts while delivering respectful client service and adhering to policies. You will use established call scripts, document activities, negotiate payment arrangements, and maintain accurate account information.

This role requires strong communication, basic computer skills, and a flexible schedule to meet overtime needs.

Qualifications

• High school diploma or equivalent required with related training or experience.
• Strong verbal and written communication skills are essential.
• Basic computer skills and ability to navigate systems.
• Capable of performing in a fast-paced, dynamic environment.
• Willingness to work a flexible schedule, including overtime as needed.

Responsibilities

• Collect delinquent accounts according to strategies and policies.
• Provide exceptional client service while maintaining professionalism.
• Negotiate payment arrangements to cure delinquency per guidelines.
• Disclose account information accurately and positively to clients.
• Document collection efforts in the system and follow scripts.
• Achieve required call metrics and maintain compliance.

Skills

Strong verbal communication

Strong written communication

Basic computer skills

Ability to perform in fast-paced env

Flexible schedule

Education

High school diploma or equivalent

Job description

Need Help?

If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response).

Regular or Temporary

Regular

Language Fluency

English (Required)

Work Shift

1st shift (United States of America)

Please review the following job description

Collect delinquent accounts according to the agreed upon collection strategies while adhering to all collection policies, procedures, and guidelines. Provide exceptional client service to all Clients by being transparent, positive, and treating Clients the way we want to be treated.

Essential Duties And Responsibilities

Following is a summary of the essential functions for this job. Other duties performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Achieve performance expectations for collection efforts for assigned accounts based upon individual goals and objectives, e.g., a minimum calls per day, contact percentage, promises/calls ratio, promises kept.
• Provide Clients cure plans and negotiate payment arrangements to cure delinquency, evaluating ability and willingness to pay and accordance with all policies, procedures, guidelines, and training.
• Disclose all relevant account information to Clients accurately, professionally, and in a positive manner.
• Manage client communications and provide accurate account detail and information with an elevated level of professionalism and integrity, while following all required compliance and quality expectations.
• Work accounts thoroughly according to established procedures (including contact attempts, required letters, etc.)
• Document all collection efforts in the system of record for each assigned account in accordance with established policies, procedures, and guidelines, which may include relevant system codes.
• Execute on the established call scripts documented in training, policies, procedures, and guidelines.
• Achieve acceptable call monitoring scores in each call category.
• Communicate regularly with the Client Default Leaders pertaining to repossessions, potential loss, inquires, complaints, and other calls that require special handling.
• Accurately process payments, transactions, and workflows.
• Complete all required Computer Based Training (CBT) courses accurately and timely.

Qualifications

Required Qualifications

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or equivalent education and related training or experience
• Strong verbal and written communication skills
• Basic Computer skills
• Ability to perform in a fast paced, highly dynamic environment.
• Ability to work flexible schedule, including overtime as needed.

Preferred Qualifications

• Previous Client service, collections, or sales experience
• Bilingual

For a salary/hourly range: The annual base salary for this position is $45,760-$56,110K.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace. EEO is the Law E-Verify IER Right to Work