Client Solutions Manager, Performance & Expansion, Marketing Solutions

SmartRecruiters, Inc.; New York (NY); Hybrid; USD 120,000 - 173,000; Full time

Job summary

LinkedIn Marketing Solutions is seeking a Client Solutions Manager to manage relationships with customers in our growth mid-market segment. You will apply your knowledge of online media, communication, and data analysis to provide campaign intelligence and strategy consultation.

The role collaborates with Account Executives and diverse teams to optimize campaigns, drive incremental revenue, and deliver onboarding and training to clients.

Qualifications

• 3+ years of experience in advertising, marketing, or sales.
• 2+ years of media sales, digital media account management or programmatic campaign management and optimization.

Responsibilities

• Build relationships with clients and develop a deep understanding of their business and objectives to provide best-in-class customer engagement.
• Proactively analyze and optimize customers’ advertising campaigns and marketing programs to make strategic recommendations and meet objectives.
• Provide recommendations and training on targeting, implementation, optimization, and reporting.
• Support onboarding and ongoing education needs to ensure customer success.
• Stabilize performance and grow revenue from new advertisers via proactive optimizations and upsells.
• Leverage technology to drive performance-oriented marketing solutions.
• Advise on creative and content development to maximize performance and delivery.
• Collaborate with cross-functional partners to troubleshoot campaigns and ensure error-free execution.
• Represent customer voice to influence product roadmap and campaign tools.
• Co-develop strategic plans for your book of business with Account Executives.
• Use data and insights to demonstrate ROI and justify optimizations and investments.
• Share ideas with peers and managers to drive innovation and learning.

Skills

Advertising experience

Digital media

Sales experience

Client relationships

Data-driven decision making

Education

BA/BS degree or equivalent

Tools

CRM tools

Marketing automation

Job description

Client Solutions Manager, Performance & Expansion, Marketing Solutions

• Full-time
• Workplace Type: Hybrid
• Department: GBO

LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that's built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

This role will be based ineitherNew York, Chicago or San Francisco

At LinkedIn, our approach to flexible work is centered on trust andoptimizedfor culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, asdeterminedby the business needs of the team.

LinkedIn Marketing Solutions: We help businesses achieve their marketing ROIobjectiveswith a suite of superior products thatincludesnative advertising and programmatic channels. We are investing in the Content Marketing ecosystem through various thought leadership initiatives that will enable us to capture the opportunity that the market provides.

LinkedIn Marketing Solutions is searching for a Client Solutions Manager to manage relationships withcustomers within our growth mid-market segment. This person willleveragetheir knowledge of online media, communication and relationship building skills, and analytical abilities to provide campaign intelligence and campaign strategy consultation, including identifying areas where LinkedIn can provide more value to our clients. The Client Solutions Manager will be measured by their ability to build, cultivate, and partner with our clients as well as their ability to drive incremental revenue. The Client Solutions Manager is a nimble team player who is comfortable managing multiple clients, campaigns, and projects concurrently.

Working collaboratively with their Account Executive(s), the CSM’s responsibilities are to:

• Build relationships with clients and develop a deep understanding of their business and objectives to provide best-in-class customer engagement
• Proactively analyze and optimize customers’ advertising campaigns and marketing programs to make strategic recommendations to customers and ensure client objectives are met
• Provide recommendations and training on targeting, implementation, optimization, and reporting
• Support customer education including a best-in-class onboarding experience and ad hoc education needs
• Stabilize performance and grow revenue from new advertisers via proactive optimizations and upsells
• Leverage technology to drive performance-oriented marketing solutions
• Advise on creative and content development, leveraging marketing expertise to maximize performance and delivery
• Work effectively with various cross-functional partners in sales, marketing, finance, technical support, product, product marketing and insights to ensure customer success, troubleshoot campaigns and ensure error-free execution
• Represent the voice of the customer through collaboration with product teams to influence campaign management tools and ensure our customer needs are met
• Co-develop a strategic plan for your book of business with your Account Executive
• Use data and insights to highlight the value of advertising, demonstrate ROI, and make recommendations for optimizations and additional investment
• Inspire continued innovation by regularly sharing ideas and best practices with peers and manager
• Embrace our learning culture to develop yourself as a sales professional and colleague to your peers and internal partners

Qualifications

Basic Qualifications:

• 3+ years of experience in advertising, marketing, or sales
• 2+ years of media sales, digital media account management or auction based or programmatic campaign management and optimization experience

Preferred Qualifications:

• BA/BS degree or equivalent practical experience
• Demonstrated ability to understand marketing & digital media metrics
• Ability to conduct regular forecasts and reports
• Ability to think strategically with a proventrack recordof achieving results by connecting a customer’s pressures with data-driven products and solutions
• Demonstrated understanding of internet advertising technology and marketing automation
• Know-howof the digital industry landscape
• Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision
• Strong customer engagement and stakeholder management skills, ownership of agency and client relationships
• Ability to build insights-backed narrative to support strategic storytelling and investment recommendations
• Ability to work independently and collaborate cross-functionally
• Demonstrated commitment to understanding and prioritizing the needs of the customer
• Enthusiasm for adopting AI and emerging tools to improve efficiency and impact.
• Know-howof sales planning & CRM tools

Suggested Skills:

• Digital Marketing
• Digital Advertising
• Strategic Communications
• Solution-based Selling
• Campaign Management

LinkedIn is committed to fair andequitablecompensation practices.

The pay range for this role is $120,000 to $173,000 (On Target Earnings). Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.This may be different in other locations due to differences in the cost of labor.

The total compensation package for this position may also include annual performance bonus, stock,benefitsand/or other applicable incentive compensation plans. For more information, visit https://careers.linkedin.com/benefits.

Equal Opportunity Statement

We seek candidates with a wide range of perspectives and backgrounds and we are proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

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