Client Solutions Manager, Amazon

TikTok; Los Angeles (CA); On-site; MXN 900,000 - 1,300,000; Full time

Job summary

TikTok is seeking a Client Solutions Manager to join our Global Agency & Accounts and Amazon team to deliver consultative solutions and drive revenue across the Amazon portfolio. You will partner with sales, work with cross-functional teams, and focus on best-in-class client service.

You will negotiate, manage, and optimize complex opportunities spanning the full marketing funnel, using data to build tailored solutions and educate advertisers on new TikTok features to scale knowledge and revenue.

Qualifications

• Minimum 4+ years in account management or media services roles within digital marketing or ad tech.
• Excellent communication and collaboration across multiple teams and geographies.
• Strong project management and ability to manage fast-paced programs and status meetings.
• Track record of supporting revenue goals.
• Ability to analyze data from Ads Manager and Brand Lift Studies.

Responsibilities

• Partner with Brand Partnerships Managers and Team Lead to grow advertiser relationships.
• Spearhead development and implementation of plans, measurement solutions, and reporting.
• Manage inventory booking, presale pipeline, reporting, and CRM accuracy.
• Recommend optimization strategies to exceed KPIs and drive learning agendas.
• Identify insights from product usage and data to accelerate client business and upsell.
• Educate partners on new TikTok features and best practices.

Skills

Account management

Media services

Digital marketing

Ad tech

Communication

Collaboration

Project management

Data analysis

Technical troubleshooting

Tools

Ads Manager

CRM platform

Job description

Responsibilities

About the Team

Our Global Agency & Accounts (GA&A) + Amazon team works with leading multinational partners to deliver innovative technology solutions and serve as a strategic and consultative partner. The team plays a critical role in establishing and leading partnerships to develop TikTok solutions that build businesses and brands across our integrated suite of products.

About the Role

The Client Solutions Manager (CSM) will work closely with the sales team to provide support and expertise in meeting client objectives and providing best in class customer service to internal and external clients. This team member will work across multiple lines of business within the Amazon portfolio and collaborate closely with cross-functional teams in the org, including Sales Ops, Product, Measurement, and Creative Solutions.

The CSM will be responsible for negotiating, managing, and optimizing complex opportunities spanning the full marketing funnel. They will use data and analytics to build consultative solutions for our clients. They will establish and strengthen key client relationships with a focus on driving revenue, advertiser education & advertiser satisfaction. Success in this position requires a passion for delivering best in class client service, ability to navigate cross-functional programs and projects, and skill in on-the-ground execution.

Responsibilities

• Partner with Brand Partnerships Managers and the Team Lead to manage and grow relationships with our advertisers
• Spearhead the development and implementation of plans, measurement solutions, and reporting across both performance campaigns and custom programs/sponsorships
• Manage inventory booking and presale pipeline, reporting, and opportunity accuracy in CRM platform
• Recommend optimization strategies and monitor implementation and execution to exceed KPIs and advance learning agendas
• Identify and present insights on product usage and aggregated data to accelerate client business and drive incremental revenue growth through upsell conversations
• Build trusted relationships as an external product consultant educating partners on new TikTok features, product solutions, and best practices to scale industry knowledge and drive education
• Demonstrate a proactive approach to troubleshooting and problem solving through proper escalation channels

Qualifications

Minimum Qualification(s)

• Minimum 4+ years of experience in account management/media services roles in digital marketing or ad tech.
• Excellent communication and collaboration skills across multiple businesses, cross-functional teams, and geographies.
• Strong project management skills with experience prioritizing and managing tasks within a fast-paced environment. Comfortable running status meetings, managing action items, and keeping everyone updated on status of all associated projects/programs. Able to manage the expectations of internal and external stakeholders.
• Track record of supporting revenue goals.
• Ability to analyze data and identify insights using datasets from our Ads Manager platform and Brand Lift Studies.
• Experience diagnosing and solving technical problems with product and engineering teams.

Preferred Qualification(s)

• Experience in an auction environment is a plus.
• Passion for data and technology - leverage data to drive strategy and measure success; comfort with technology to understand what drives product adoption and influence the product roadmap.
• Comfortable working in a fast paced environment- demonstrates flexibility and is quick to adapt to changes.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request