Client Solutions Manager

Guidehouse; United States; Remote; USD 149,000 - 248,000; Full time

Benefits offered by this job

Medical, Rx, Dental & Vision Insurance

Personal and Family Sick Time & Paid H

Company Paid Holidays

Discretionary variable incentive bonus

Parental Leave and Adoption Assistance

401(k) Retirement Plan

Life Insurance

Health Savings Account

Short-Term Disability

Long-Term Disability

Student Loan PayDown

Tuition Reimbursement

Learning Opportunities

Skills Development & Certifications

Employee Referral Program

Community Outreach

Mobility Stipend

Job summary

Guidehouse seeks an experienced executive to lead growth across Military Health Systems (MHS). You will manage client engagements, guide project strategies, and ensure delivery within financial targets while building executive relationships with MHSG, JOMIS, and CDAO.

Required: 10+ years of client solution management, active public trust eligibility, and willingness to travel. MBA or similar is a nice-to-have.

Qualifications

• Must obtain and maintain a Federal or DoD public trust; adjudication required prior to onboarding.
• Bachelor’s degree from an accredited university is required.
• Minimum of ten (10) years of relevant client solution management experience.
• Ability to travel as needed to support client engagements and growth.
• Ability to work in a Guidehouse office and client office as needed.

Responsibilities

• Actively manage a portfolio of client engagements and consulting staff, ensuring targets and deliverables are met.
• Strategize with teams on project approach, facilitate communications, and manage risk.
• Drive quality and standards of work product for superior engagement quality.
• Build and maintain relationships with executives across MHS, MHSG, JOMIS, and CDAO.
• Support clients in addressing operational, administrative, and modernization challenges.
• Develop and instill best practices and ensure compliance with requirements.
• Manage the economics of client engagements within approved financial parameters.
• Lead new business opportunities and develop Guidehouse brand in MHS clients.

Skills

Client relationship management

Executive leadership

Strategic thinking

Program management

Education

Bachelor's degree

MBA or equivalent

Job description

Job Family: Operational Effectiveness Consulting

Travel Required: Up to 10%

Clearance Required: Ability to Obtain Public Trust

Guidehouse is seeking an experienced executive to lead the continued growth of the firm’s work across Military Health Systems (MHS). This individual will be accountable for driving a sustainable portfolio of client engagements and future firm growth.

What You Will Do:

Client Relationship Management and Engagement Delivery:

• Actively manage a portfolio of client engagements and consulting staff, ensuring all contractual targets and deliverables are met.
• Strategize with consulting teams on project approach, facilitate communications, and manage risk across active engagements.
• Drive the quality and standards of work product and ensure superior engagement quality.
• Build and maintain strong relationships with executives across Military Health Systems (MHS), including in MHS GENESIS (MHSG), Joint Operational Medicine Information Systems (JOMIS), and with the Chief Data and Analytics Office (CDAO).
• Support clients in addressing complex operational, administrative, and modernization challenges.
• Develop and instill best practices throughout the organization.
• Maintain and promote compliance with contractual, regulatory, and internal policy requirements.
• Manage the economics of client engagements, ensuring delivery aligns with approved financial parameters.

New Business Development:

• Serve as a thought leader in the public domain and assist in building the Guidehouse brand across MHS clients, particularly in MHSG, JOMIS, and CDAO.
• Leverage the firm’s existing relationships with MHS entities and offices and develop new relationships to expand current client engagements and cultivate new clients.
• Serve as the lead executive for new business opportunities.
• Serve as a content expert on client issues related to MHSG, JOMIS, CDAO, operational improvement, and modernization.

Consulting Staff Leadership:

• Provide direct line management for consultants assigned to client engagements.
• Support career development, advocacy, recruitment, and retention of members of the market team.
• Contribute to the development of a positive, performance-oriented culture.

What You Will Need:

• Must be able to OBTAIN and MAINTAIN a Federal or DoD “PUBLIC TRUST”; candidates must obtain approved adjudication of their PUBLIC TRUST prior to onboarding with Guidehouse. Candidates with an ACTIVE PUBLIC TRUST or SUITABILITY are preferred.
• Bachelor’s degree from an accredited university
• MINIMUM of TEN (10) years of relevant client solution management experience.
• Ability to travel as needed to support client engagements, firm growth, and other firm initiatives
• Ability to work in a Guidehouse office and client office as needed

What Would Be Nice To Have:

• Master’s degree (MBA, MPP, MPA, or similar)
• Post graduation work experiences in the public sector industry, research, or management consulting
• Experience building a brand presence in the public sector consulting market.
• Strong relationships with leaders across MHS, including those that support MHSG, JOMIS, and/or CDAO.
• Strong familiarity with acquisition processes and business development practices within consulting, including identifying and tracking anticipated RFPs, leading proposals, and cultivating new opportunities with existing clients
• Demonstrated ability to lead new government business pursuits and proposals with proven results
• Excellent program and project management skills, with demonstrated experience leading large, multidisciplinary teams across a range of projects
• Demonstrated ability to establish and maintain strong business relationships with senior executive clients
• Well-rounded leadership skills to provide strategic, analytical, and operational direction to teams

The annual salary range for this position is $149,000.00-$248,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave and Adoption Assistance
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Student Loan PayDown
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program
• Mobility Stipend

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.