Client Solutions Associate - Enterprise Data Solutions - San Francisco, CA | Boston, MA (February 2027)

10000 FactSet Research Systems Inc.; San Francisco (CA); Hybrid; USD 70,000 - 76,000; Full time

Job summary

FactSet Research Systems Inc. is seeking a Client Solutions Associate to engage with financial industry leaders, understand their workflows, and deliver customized data-driven solutions. You will promote usage of APIs, datafeeds, and cloud services while guiding clients through tailored trainings and reviews.

You will build trusted relationships, expand product knowledge across multiple clients, and contribute to onboarding and ongoing client success in a hybrid SF/Boston environment.

Qualifications

• Client-facing experience required.
• Strong written and verbal communication.
• Experience with APIs, data pipelines, or scripting languages.
• Ability to collaborate across teams.
• Bachelor’s degree by Jan 2027.

Responsibilities

• Form relationships with technical leaders to understand objectives and tailor solutions.
• Promote adoption of FactSet APIs, datafeeds, and cloud services.
• Plan and lead product trainings, feedback sessions, and business reviews.
• Provide guidance on FactSet data solutions and increase user adoption.
• Onboard clients through targeted training and ongoing support.

Skills

Client focus

Cross-functional

Communication

APIs / scripting

Data analytics

Excel

Education

Bachelor's Degree by Jan 2027

Tools

Python

R

SQL

Job description

FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access to financial data and analytics that investors use to make crucial decisions. At FactSet, our values are the foundation of everything we do. They express how we act and operate, serve as a compass in our decision-making, and play a big role in how we treat each other, our clients, and our communities. We believe that the best ideas can come from anyone, anywhere, at any time, and that curiosity is the key to anticipating our clients’ needs and exceeding their expectations.

Locations

Hybrid: San Francisco, CA | Boston, MA

Your Impact

Client Solutions Associates are core to FactSet's value proposition and important to promoting product usage and adoption and reducing client cancellations. You will build trusted relationships with data and technology leaders across the financial industry, develop client-focused processes and solutions, and promote high user adoption by implementing data-driven workflows. You will ensure smooth onboarding through targeted training, surface intelligent product feedback to Product Development, and serve as a client advocate. Through exceptional service, you become a recognized advisor on FactSet's data ecosystem and uphold our reputation for world-class client relationships.

What You’ll Do

Through direct contact with clients, you will form personal relationships with technical leaders in the financial industry, come to understand their objectives, and develop creative ways to optimize their workflows. Upon completion of training, you will combine an understanding of the FactSet system with knowledge of finance and technology to: Partner with clients to understand their business and technical processes, and provide tailored solutions using FactSet’s data products. Provide guidance on FactSet data solutions and increase adoption of FactSet APIs, datafeeds, and cloud services. Plan and lead product trainings, feedback sessions, and business reviews. Client Solutions Associates become versatile businesspeople as they expand their knowledge of the financial markets and work with multiple clients. They do not provide financial advice, nor do they perform management consulting functions.

What We’re Looking For

Client Solutions Associates have a strong interest in Finance and/or FinTech, client centric mindset, and desire to collaborate across teams to create unique and innovative solutions.

Other Experience

• Experience or desire to be client facing as a subject matter expert
• Proficiency at learning, using, and applying new technology
• Exceptional verbal and written communication skills
• Comfort with APIs, data pipelines, or scripting languages (Python, R, SQL) highly valued
• Ability to build relationships and collaborate across cross-functional teams
• Strong analytical and problem-solving abilities
• Strong knowledge of Microsoft Office with Excel skills
• Bachelor’s Degree Conferred by January of 2027

What’s In It For You

• The opportunity to join a growing firm with a proven track record of success for over 40 years, made up of thoughtful, creative minds that value collaboration and welcome your new ideas to the table
• A 6-month long foundational training program that equips you with a strong understanding of FactSet’s business and its clients, and facilitates a long-term career path with FactSet
• As a member of our client-facing team, you’ll experience the autonomy and trust needed to make your mark, contribute to the success of our clients, and have a direct impact on FactSet’s business
• Career progression planning and a focus on professional development, complete with dedicated time each month for online learning seminars, and networking
• A social community dedicated to volunteerism, intramural sports, and team-building events
• Business resource groups designed to cultivate an inclusive environment for all

Learn more about our benefits here.

Company Overview

FactSet (NYSE:FDS | NASDAQ:FDS) helps the financial community to see more, think bigger, and work better. Our digital platform and enterprise solutions deliver financial data, analytics, and open technology to more than 8,200 global clients, including over 200,000 individual users. Clients across the buy-side and sell-side, as well as wealth managers, private equity firms, and corporations, achieve more every day with our comprehensive and connected content, flexible next-generation workflow solutions, and client-centric specialized support. As a member of the S&P 500, we are committed to sustainable growth and have been recognized among the Best Places to Work in 2023 by Glassdoor as a Glassdoor Employees’ Choice Award winner. Learn more atwww.factset.comand follow us onXandLinkedIn.

Qualified applicants will be considered for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, protected veteran status or other characteristics protected by law.

FactSet participates in E-Verify

The annual budgeted amount range for this position is $70,000 - $76,000.