Client Solutions Architect Manager-Payments-Vice President

JPMorganChase; Atlanta (GA); On-site; USD 100,000 - 130,000; Full time

Job summary

JPMorganChase in Atlanta is seeking a Client Solutions Architect Manager to innovate and support technical adoption for complex client needs. The role involves leading product modifications, collaborating with sales, and ensuring exceptional client experiences. You will document client journeys, analyze product usage, and contribute to successful product implementations.

The ideal candidate has over 5 years of relevant experience, a strong technical background, and communication skills to bridge technical concepts to diverse teams. A degree in marketing, product, or computer science is preferred, along with knowledge of technologies like REST APIs, Python, and SQL.

Qualifications

• 5+ years of experience with a broad set of products.
• Experience working with clients in a technology field.
• Strong problem-solving skills and attention to detail.

Responsibilities

• Lead product configuration and modification for clients.
• Support Sales in pricing and account planning.
• Collaborate with cross-functional teams to promote product readiness.

Skills

Technical understanding

Problem solving

Analytical skills

Client communication

Education

Degree in marketing, product, or computer science

Tools

REST APIs

Python

SQL

Jira

Asana

Job description

Job Description

Harness your technical expertise to shape innovative client solutions and bridge product capabilities with real-world challenges. Collaborate closely with diverse teams, be the catalyst for transformative client experiences, and redefine solution-oriented success.

As a Client Solutions Architect Manager in JP Morgan's Merchant Services team, you are an integral part of a team that innovates and supports the sales process for the technical adoption of comprehensive product solutions for clients with complex challenges. Leveraging your technical expertise in specific products and industries, your deep understanding and experience with client user needs, you develop viable solutions that add value to clients, track how clients are using our products, and ensure results are realized.

Job Responsibilities

• Leads the configuration and modification of the firm's products and solutions, often in partnership with Technology, to fit complex client use cases
• Supports Sales in solutioning and mandating deal stages for pricing, pipeline planning, and account planning
• Engages with technical members of client teams to deliver presentations and technical demonstrations on product capabilities and solutions
• Identifies and defines development requirements for product design enhancements based on client feedback
• Collaborate with product owners to define product requirements and design, ensuring the voice of the client and client use cases are documented as part of the product solution, while also defining blueprints to drive scale and enhance client engagement experience, thereby aligning user expectations with product features and capabilities. Collaborate closely with commercialization and go to market to improve product adoption and profitability
• Document and articulate the expected interoperability of products to support the definition of client journey test cases, aiding the testing team in understanding client behaviors to ensure features and capabilities align with expected client behaviors, while also documenting client use cases, solution architectures, and funds flow diagrams that represent the client experience and use of interoperable products, focusing on key areas such as experience and UX control, authorization optimization, cost management, ease of integration, and fraud and security
• Collaborate with cross functional teams including product, user acceptance testing, operations, servicing, risk and relationship teams to promote product readiness and interoperability as it relates to products and services consumed by our clients
• Evaluate and recommend enhancements to product design to ensure it is delivered for scale and supports marketability of the product
• Contribute to the development of product documentation, tutorials and knowledge based articles to support customer self service
• Track and analyze how clients are using our products to ensure results are realized. Stay updated on industry trends and emerging technologies to continuously improve solutions offered to clients
• Act as a liaison between clients and internal teams to ensure successful implementation of solutions. Provide technical guidance and support to clients and internal teams

Required Qualifications, Capabilities, and Skills

• 5+ years of experience or equivalent expertise working across a related broad set of products
• Demonstrated ability to apply a deep technical understanding to solution configurations in a specific domain
• Experience supporting Sales in pricing, pipeline planning, and account planning
• Experience working with clients in a technology field and interfacing with engineers
• Demonstrated ability to define, document and communicate product business requirements as this role requires breaking down and explaining complex technical concepts to both technical and non-technical audiences
• Strong problem solving and attention to detail with the ability to think strategically
• Proven track record of delivering successful client solutions
• Strong analytical skills and the ability to interpret data to make informed decisions

Preferred Qualifications, Capabilities, and Skills

• 3+ years of payments and/or merchant services experience working directly with clients and architecting client solutions and experiences
• Degree in marketing, product, computer science
• Experience with technologies, REST APIs, HTML, JavaScript, CSS, Python, SQL SOAP, Snowflake, Splunk and/or developing mobile applications and web experiences
• Demonstrated ability to manage multiple priorities and work effectively in a fast paced environment
• Familiarity with project and program management tools such as Jira or Asana
• Expertise with Cloud-based solutions and technologies
• Knowledge of industry-specific regulations and compliance requirements

Federal Deposit Insurance Act

This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase's review of criminal conviction history, including pretrial diversions or program entries.

EEO Statement

We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

About The Team

A part of the Commercial & Investment Bank, J.P. Morgan Payments enables organizations of all sizes to execute transactions efficiently and securely, transforming the movement of information, money, and assets. The team of experts tackles complex challenges at every stage of the payment lifecycle. And their industry-leading solutions facilitate seamless transactions across borders, industries, and platforms. Operating in over 160 countries and handling more than 120 currencies, J.P. Morgan Payments business is the largest processor of USD payments, with a daily transaction volume of $10 trillion.