Client Solutions Advisor

CCC Intelligent Solutions; Davenport (IA); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

401K Match

Paid time off

Annual Incentive Plan Performance

Adoption Assistance

Tuition Reimbursement

Wellness Programs

Stock Purchase Plan options

Employee Resource Groups

Job summary

CCC Intelligent Solutions Inc. is looking for a motivated Client Solutions Advisor to drive customer success within repair facilities and dealerships.

The role emphasizes proactive client engagement and product adoption, requiring a strong background in territory management and B2B account management. The ideal candidate will possess exceptional communication skills and a deep understanding of collision repair operations.

Qualifications

• 1 – 2 years in a repair facility, dealership or similar environment.
• Previous experience in territory management and B2B account management preferred.
• Deep knowledge of collision repair and dealership operations.

Responsibilities

• Provide regular onsite and remote support to body shops and dealers.
• Deliver product education and drive adoption of new tools.
• Identify new opportunities to boost revenue.
• Guide customers through best practices for using CCC’s solution.
• Use performance reporting to support customer success stories.
• Collaborate with sales and implementation teams.

Skills

Client engagement

Presentation skills

Problem-solving

Communication

Technology comfort

Territory management

Education

College Degree Preferred

Tools

MS Office

CRM tools

Job description

CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy, creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, we're making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. We're pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey. Through purposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com.

The Role

We are seeking a motivated and knowledgeable Client Solutions Advisor to drive customer success and product adoption within repair facilities and dealerships. If you’re passionate about helping businesses improve efficiency and performance – especially in the collision and dealership space – we want to hear from you.

Key Responsibilities:

As a Client Solutions Advisor, you’ll serve as a trusted partner to our customers. Your mission? Help them achieve their business goals by making the most of our solutions. You will do this through:

• Proactive client engagement: Provide regular onsite and remote support to assigned body shops and dealers.
• Training and onboarding: Deliver product education and drive adoption of new tools and updates.
• Territory growth: Identify new opportunities and support add-on product sales to boost revenue.
• Field expertise: Guide customers through best practices for using CCC’s electronic parts procurement solution.
• Data driven coaching: Use performance reporting to support customer success stories and improvements.
• Collaboration: Work cross functionally with sales and implementation teams to maximize value in your territory.

Requirements:

• College Degree Preferred
• 1 – 2 years in a repair facility, dealership or similar environment (collision estimating experience is a major plus)
• Previous experience in territory management and B2B account management preferred
• Strong presentation, problem-solving, and communication skills
• Comfort with technology, MS Office, and CRM tools
• Willingness to travel extensively (75% overnight or more)
• Location: Des Moines, IA & the Quad Cities area including Moline, IL, Davenport, IA
• Deep Knowledge of collision repair and dealership operations
• Strong work ethic and energy
• Strategic thinker who acts with integrity and customer focus
• Confident decision maker and relationship builder
• Team oriented and adaptable in a fast-changing environment

Interview Policy & Privacy Notice:

A video interview is required for this position. Video interviews are transcribed. Transcriptions are retained and may be reviewed by CCC and our recruiters. Candidates are not permitted to use generative AI or automated assistance during the interviews unless explicitly allowed by the interview team for a specific exercise. Our Job Applicant Privacy Notice is available HERE.

About CCC's Commitment to Employees:

CCC Intelligent Solutions understands that our employees play an integral role in our vision to shape a world where life just works. Our team is defined by our values of Integrity, Customer-Focus, Innovation, Inclusion & Diversity, Tenacity, and Connection. Through diverse perspectives, purposeful innovation, and the strength of connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most.

At CCC, together everyone can thrive as we innovate and collaborate, creating employee experiences that just work. We are committed to providing opportunities for our people to make real-life impacts, advance in their careers, and contribute to CCC’s success.

CCC offers competitive compensation and benefits to support you and your families, including:

• 401K Match
• Paid time off
• Annual Incentive Plan Performance Bonus
• Adoption Assistance
• Tuition Reimbursement
• Wellness Programs
• Stock Purchase Plan options
• Employee Resource Groups

For more information about our benefits, please check out our careers site.

Here, you belong. You are seen, valued, and respected. We celebrate you for who you are and all you bring. Every voice is heard and is important to our success. You can hear what employees have to say about our culture here.

If you require reasonable accommodation to complete a job application, please contact [phone].