Client Solution Associate

PNC Bank NA; Wyoming; Hybrid; USD 53,000 - 105,000; Full time

Benefits offered by this job

Medical/prescription coverage (Health)

Dental & vision coverage

Life insurance

Short/long-term disability

401(k) with company match

Educational assistance

Job summary

PNC is seeking a Client Solution Associate in Treasury Management for a remote role. Responsibilities include supporting client relationships, analyzing requirements, and coordinating complex implementations. Remote work is allowed in select locations with approval.

Excellent opportunities for growth and participation in company-wide projects are offered. The role emphasizes client experience, documentation accuracy, and collaboration with internal and external partners to resolve issues and

Qualifications

• Strong attention to detail and accuracy.
• Knowledge of customer support policies, standards and procedures.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication skills, both written and oral.
• Experience with client implementations is a plus.

Responsibilities

• Provides sales, service and execution support for new and ongoing client relationships.
• Analyzes, assesses, and documents client requirements.
• Manages administration of multiple complex client implementations and related interactions.
• Gathers data with clients and service partners to update client information for products/services.
• Facilitates internal and external stakeholder meetings and delivers project progress reporting.

Skills

Accuracy & attention to detail

Effective communications

Managing multiple priorities

Problem management

Sales support & administration

Education

Bachelor's degree or equivalent

Job description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

As a Client Solution Associate within PNC's Treasury Management organization.

This is a remote position. This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

Provides sales, service and execution support for new and ongoing client relationships. Analyzes, assesses, and documents client requirements. Manages the administration of multiple complex client implementations simultaneously and related client interactions. Consults with clients and service partners to gather and utilize data to establish or update client specific information for products/services. May serve as a customer solutions and peer resource. Acts as a point of contact for clients, client teams or service partners. Facilitates/coordinates internal and external stakeholder meetings. Participates in special projects and initiatives. Creates and maintains project documentation, and creates/delivers reporting on project progress. Escalates client implementation and servicing issues as necessary and helps resolve challenges regarding implementation, servicing and production support issues raised by staff or client. Helps identify and drive development of necessary solutions. Ensures positive ongoing client experiences. Gathers required documentation and prepares, reviews, and verifies documents and relevant information for accuracy. Performs complex processing and ensures compliance with standard regulations and processes.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Competencies Accuracy and Attention to Detail, Customer Support Policies, Standards and Procedures, Decision Making and Critical Thinking, Effective Communications, Flexibility and Adaptability, Managing Multiple Priorities, Problem Management Process, Products and Services, Sales Support and Administration

Competencies

• Accuracy and Attention to Detail
• Customer Support Policies
• Standards and Procedures
• Decision Making and Critical Thinking
• Effective Communications
• Flexibility and Adaptability
• Managing Multiple Priorities
• Problem Management Process
• Products and Services
• Sales Support and Administration

Education

Roles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Language Assessments

No Required or Preferred Language Assessments

Pay Transparency

Base Salary: $52,500.00 – $105,000.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Benefits

• medical/prescription drug coverage (with a Health Savings Account feature)
• dental and vision options
• employee and spouse/child life insurance
• short and long-term disability protection
• 401(k) with PNC match, pension and stock purchase plans
• dependent care reimbursement account
• back-up child/elder care
• adoption, surrogacy, and doula reimbursement
• educational assistance, including select programs fully paid
• a robust wellness program with financial incentives

Paid Time Off

• maternity and/or parental leave
• up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• between 15 to 25 vacation days each year, depending on career level
• and years of service

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [e-mail]. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

For nearly 160 years, PNC has strived to make a meaningful impact for our employees, customers, communities, and shareholders. We believe our success and positive reputation are built on open and honest dialogue, an unwavering focus on smart risk management, relationship-based customer service and community investments. Our inclusive workplace allows our employees to be heard, valued, and developed to do their best work. Being a great place to work means we are making a lasting difference for everyone we serve. Check out the top reasons to join PNC. PNC’s total rewards package includes things like time off, benefits, learning and career development, wellness programs, recognition and much more. The benefits and programs highlighted below are just a sampling of what PNC offers its employees. To learn more, visit our Total Rewards page.

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